Updated 2024-03-07
Activated 2024-03-06

Working From Home - Customer Service (Teammate)

Recruiter
Staff Level
More Than 5 Positions Open
Work-Life Balance
Five Days Workweek
Career Options Available
Major Company
Publicly Listed Company
Urgent Hiring
Rapidly Growing
Global Company
Experience Welcome

This posting is managed by:	Career International FOS Sdn Bhd
Company Name	Company is not publicly visible
Job Type	Customer Service - Customer Support
Location	Asia Japan Asia Malaysia
Job Description	Responsibilities: • Provide accurate and timely responses for inquiries coming through email and live chat support channels. • Filter content from the client's website. • Perform data and research functions. • Provide support through known basic troubleshooting techniques. • Manage and resolve customer complaints. • Identify and escalate priority issues. • Route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures. • Always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. • Meet and exceed client mandated KPI's (Key Performance Indicators). • Ensure consistent performance based on a continuous improvement model. What else? • Ensure that all login and Passwords (both Internal & External) are kept confidential. • Participate in all Internal and External mandatory trainings and/or seminars. • Have knowledge, understanding, and compliance with our policies and procedures. • Maintain knowledge of functional area and company policies and procedures. • Provide feedback to management concerning possible problems or areas of improvement. • Perform other duties as assigned by management.
Company Info	Career Development Open Culture 5 days work
Working Hours	Rotational Shift
Job Requirements	Bachelors Degree Diploma
English Level	Business Conversation Level (TOEIC 735-860)
Japanese Level	Native Level
Salary	MYR - Malaysian Ringgit MYR 198K - MYR 258K
Other Salary Description	Health Insurance Education/ Training
Holidays	Five-Day Workweek Congratulatory or Condolence Leave

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