We use cookies to deliver our services. By visiting our website, you agree to the use of cookies as described in our
Privacy Policy.
Click here to hide this one-time notice.
Click here to hide this one-time notice.
Daijob.com is Japan's definitive job site for multilingual professionals.
Job Search
Updated 2024-03-06
Activated 2024-03-06
Activated 2024-03-06
Customer Support Associate (Airlines)
- Recruiter
- Executive Level
- More Than 5 Positions Open
- Work-Life Balance
- Five Days Workweek
- Career Options Available
- International Team
- Publicly Listed Company
- Urgent Hiring
- Rapidly Growing
- Global Company
- Visa Support Available
| This posting is managed by: | Career International FOS Sdn Bhd |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
Customer Service - Customer Support
|
| Location |
Asia
Malaysia
Kuala Lumpur
|
| Job Description |
Position Summary The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat. DUTIES AND RESPONSIBILITIES: Primary Job Functions: • Answer incoming calls including email and chat in a timely manner • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives • Build sustainable relationships and engage customers by taking the extra mile • Keep the customer’s privacy and protect customer information • Meet personal/team qualitative and quantitative targets • Handle simple to difficult inquiries in a given span of time • Manage different types of callers in a given span of time • Achieve the given metrics in accordance to the center’s commitment to client • Manage and resolve customer complaints • Identify and escalate issues to supervisors • Provide accurate information and excellent customer service • Research required information using available resources • Research, identify, and resolve customer complaints using applicable resources • Process request according to customer’s preference on time • Route calls to appropriate resources • Document all call information according to standard operating procedures • Recognize, document, and alert the management team of trends in customer calls • Follow up customer calls where necessary • Complete call logs and reports • Other duties as assigned |
| Working Hours | rotational shift |
| Job Requirements |
Diploma Bachelors candidate with reservations background |
| English Level | Native Level |
| Japanese Level | Native Level |
| Salary | MYR - Malaysian Ringgit MYR 78K - MYR 118K |
| Other Salary Description |
health insurance, career development Education/ Training |
| Holidays |
Five-Day Workweek Paid Holidays Congratulatory or Condolence Leave Child-care Leave Sick Leave |
| Job Contract Period |
Full time |
| Nearest Station | Kl Sentral , Kuala Lumpur |
People who viewed this job offer also looked into these.
Additional listings by this company
- Chat Support / Depends on experience
- Customer Service (Health Care)- Malaysia / MYR - Malaysian Ringgit MYR 98K - MYR 118K
- Teammate - Voice & Email / JPY - Japanese Yen JPY 2000K - JPY 2500K
- Customer Service-Financial Service (Taiwan) / USD - US Dollar USD 15K - USD 20K
- Customer Service / MYR - Malaysian Ringgit MYR 98K - MYR 118K
- Customer Service (Aviation) / MYR - Malaysian Ringgit MYR 98K - MYR 118K
- Customer Support - Taiwan Based / MYR - Malaysian Ringgit MYR 78K - MYR 118K
- Customer Support - Airlines Industry / MYR - Malaysian Ringgit MYR 98K - MYR 118K
- Customer Service / MYR - Malaysian Ringgit MYR 98K - MYR 118K
- Customer Service (Working from home) / MYR - Malaysian Ringgit MYR 78K - MYR 98K
You will now be redirected to an external site.
Please confirm each site’s terms of agreement (privacy policy) in regards to the management of personal information.
