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Updated 2024-03-06
Activated 2024-03-06
Activated 2024-03-06
Customer Support Specialist (Japanese)
- Recruiter
- Staff Level
- Work-Life Balance
- International Team
- Language Skills
- English Language Skills
- Publicly Listed Company
- Urgent Hiring
- Rapidly Growing
- Global Company
- Experience Welcome
- Visa Support Available
| This posting is managed by: | Career International FOS Sdn Bhd |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
Customer Service - Customer Support
Finance/Bank/Securities/Investment - Financial Administrative (Bank/Securities/Trading/Credit Loan) |
| Location |
Asia
Malaysia
Kuala Lumpur
|
| Job Description |
Responsibilities : -Provide timely support to customers through available communication channels: email, chat, inbound & outbound calls. -Handle customer’s concerns related to fintech, banking and finance in a positive and professional manner. -Identify and escalate priority issues through proper channels when necessary. -Works with other team members in identifying better ways in providing better customer support. -Participate in additional training courses as required. § Maintains and improves quality of service by giving recommendations. -Keeps job knowledge up to date by attending upskill training to improve skills. -Meet all key performance indicators set by the company and client. -Adhere to the policies set by the company. Requirements: -Bachelor’s Degree or at least Diploma or equivalent in any discipline. -Must have Japanese Language proficiency (reading, writing, speaking and aural comprehension) -6 months to 1 year of minimum experience in Customer Service in Banking Industry -Decision-making skills and analytical skills are highly needed competencies due to nature of the program -Flexible to changes and has a sense of urgency. This includes willingness to be upskilled to other functions -Good time management and communication skills -Minimum typing speed of 40wpm with a 90% accuracy score. -Computer literate and fully conversant in Microsoft Windows and Microsoft Office -Can work under pressure and can deliver set goals -Confident in handling complex situation -Conversant and able to convey messages -Interpersonal skills required to work well with others |
| Company Info | BPO industry |
| Working Hours | Rotational Shift |
| Job Requirements |
Bachelors degree |
| English Level | Daily Conversation Level (TOEIC 475-730) |
| Japanese Level | Native Level |
| Salary |
MYR - Malaysian Ringgit MYR 742K - MYR 1000K
（Monthly Salary Range: MYR - Malaysian Ringgit MYR 61.833K - MYR 83.333K *Divided into12month ） |
| Other Salary Description |
health insurance |
| Holidays | Five-Day Workweek |
| Job Contract Period |
Full time |
| Nearest Station |
Central location Nearby to malls,restraurants and public transport |
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