This job involves operating an internal information portal site for one of Japan's largest asset management companies, and developing and operating a workflow system.
[Job Description]
1. Understand business requirements and create design documents, including functional specifications for SharePoint (On-Premise, Online)/Power Platform/MSSQL DB
2. Develop a system that meets business requirements using SharePoint (On-Premise, Online)/Power Platform/MS Dataverse based on the design documents
3. Create and implement materials for user training, user m ...
~Attractive points~
★Can work in a team
★Can use English
★Promotion system available
【Job description】
Design and implement effective training programs for inexperienced and experienced employees, and improve the company's training strategy and results.
-Manage in-house trainers (work instructions, training)
-Training for new employees upon joining the company, creating training requirements for inexperienced employees
-Review and improve manuals and business processes
-Client support (meetings with companies, business improvements ...
* Design, develop and test new features
* Improve scalability
* Identify and fix problems
* Suggest improvements and make sure they happen
* Using Python , Apache Airflow, PSQL, and AWS to host and support many of our applications and systems.
Profile
Have Backend development professionally for 5+ years or abilities matching such experience
Seeking an experienced Project Manager to oversee development cost management and facilitate IT system enhancements. This role involves leading stakeholder discussions, managing project progress, and ensuring effective communication between business and IT teams.
Description
* Manage development item progress and facilitate stakeholder meetings.
* Lead internal approval processes and enhance development item management structures.
* Communicate effectively with both English and Japanese-speaking teams.
Responsibilities
Various function development support operations in the IVI area Select from a) ~ f)
*Common description for a) ~c)
§ Under the direction of the members, we mainly support the system development of various functions in the next-generation CDC IVI area.
§ Acquiring requests for various functions from internal stakeholders
§ Requirement definition for various functions
§ Specification validation on vehicle/bench
§ Respond to inquiries from stakeholders reg ...
You will help provide excellent service to our partner brands by:
∎ Manage and utilize metrics to drive positive change in areas such as service level agreements, productivity, customer satisfaction, quality, NPS, and contact rates.
Collaborate with direct reports to learn from real-world situations and set and improve goals based on metrics.
Manage your team's contribution to the customer experience budget and monitor costs and losses incurred.
Work with leads to create strong connections with the entire team ...
The Pre-Sales Consultant is, under general supervision, the one who directs pre-sales technical responsibilities for Sales & Marketing sales.
Reporting to Manager of Sales Engineering APAC, you will be responsible for providing pre-sales technical support related to all Thales Digital Identity & Security products in Japan. You will focus on supporting Re-selling, Solution and SI partners, as well as direct accounts with an emphasis on unsurpassed customer satisfaction and timely response to customer/partner feedback.
The Technical Consultant provides consultancy and technical advice to the Customers.
He/She defines and delivers card product specification based on Customer requirements.
・Provide pre-Sales support, as a complement to the Sales process, including the analysis of the customer requests, in terms of Cards and Solutions (if relevant)
・Understand the customer technical organisation
Provide Thales DIS with market knowledge and competition
・Act actively to understand the Customer’s technical needs and to identify the possible sol ...
Lead the Middle/Back Office operations IT team in the cash equities division of a major Asian capital markets & investment group. You will also be coordinating teams across India, Hong Kong, and Japan.
Description
* Support daily trading operations for various trading flow of High Touch & Low Touch cash Equities.
* Perform front-to-back system testing for enhancement, releases, vendor changes, migration and bug fixes.
* Serve as the point of contact for local vendors (NRI, JASDEC, Twave, BOJ, JSDA etc…) in terms of technology roadmap/Projec ...
As a project manager, you will ensure the smooth progress of software development, and oversea several projects concurrently.
Description
* Assemble and uphold Dashboard for daily operations; creation of an internal project and weekly status updates; product roadmap
* In charge of resource mapping
* In charge of resource forecasting; in charge of the KPI and OKR dashboard
* Communicate with other departments' stakeholders and look at opportunities and problems
* Assemble data from several sources and compile it into a single report
We are hiring an IT support engineer who has 2year experience, will be supporting foreign based client onsite.
• Initial clarification of incidents and incident reporting
• Troubleshooting according to standard troubleshooting procedures and escalation to relevant next level support parties. These support parties may
• Under minimal supervision, provide IS level 1 / 2 technical support to the end user community.
• Work along with Global Service Desk for Issue escalation.
• Troubleshoots and resolves hardware, software and user problems a ...
~Responding to email inquiries regarding games and duties incidental to customer service~
[Specific job details]
・Primary and secondary responses using tools to inquiries from customers
(Example: Use Mail Dealer *Actually, the tool differs depending on the game title.)
・Investigating behavior logs and modifying data using management tools
・Operation confirmation using actual game equipment
・Creating templates, FAQs, game announcements, and reports
・Coordination and collaboration with other departments within the company (trouble handli ...
• 5+ years of work experience
• Key typing of standard case common to sites
• Support for location-specific case key typing [Hitachi's assumption]
• Prepare test procedures according to the instructions of the task support PM team.
• Report progress based on the test operation rules specified by the task support PM.
• As key typing support, answer questions in English from the base (L1 answer)
and escalate appropriately (L2 inquiry) ...
• In promoting the project, he/she will report and communicate with the test committee.
• manage test progression (reported by the worker team).
• Respond to the escalation (L2 inquiry) from the lower organization (worker team), and if the solution is difficult, appropriately escalate (L3 inquiry) to the higher.
• Organize (Product team and site support PM team) and promote testing.
• Develop a draft operating policy for the test and build consensus with the cross-PM team, the test ...
A customer success position has opened up to work with global SaaS companies to achieve this through IT solutions!
■Job Description
You will provide customer success support for client companies' SaaS products.
You will respond to user inquiries via phone, chat, and email.
You will not just provide answers, but will understand the true needs of users and make optimal proposals from a wide range of products, contributing to the success of companies that adopt SaaS.
You will support Japanese users of foreign payment services in Japanese, and inter ...