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Updated 2024-04-24
Activated 2024-04-12
Activated 2024-04-12
Mid level IT Support Engineer【Foreign based Pharmaceutical Client】Umeda, Osaka
- Employer
- Staff Level
- Work-Life Balance
- Less Than 20 Hours of Overtime
- More Than 120 Days off per Year
- New Year's Holidays
- Five Days Workweek
- Language Skills
- English Language Skills
- Foreign Affiliated Company
| Company Name |
Computacenter Japan K.K. |
|---|---|
| Job Type |
 IT (Other) - In-house System Operator IT (Other) - Customer Support Engineer |
| Industry | Outsourcing |
| Location |
Asia
Japan
Osaka
|
| Job Description |
We are hiring an IT support engineer who has 2year experience, will be supporting foreign based client onsite. • Initial clarification of incidents and incident reporting • Troubleshooting according to standard troubleshooting procedures and escalation to relevant next level support parties. These support parties may • Under minimal supervision, provide IS level 1 / 2 technical support to the end user community. • Work along with Global Service Desk for Issue escalation. • Troubleshoots and resolves hardware, software and user problems as they arise. Manages incidents (tickets) from beginning to end. Participates in the resolution of chronic problems and/or other technical projects as assigned. • Install new, dispose old, expands existing and configures operating systems (Windows, IOS), software applications (Microsoft Office), utilities and service packs based on end user needs. • Perform software and hardware upgrades, routine maintenance, and monitoring. This include both client, server and network equipment. • Tests new software operating systems, upgrades and applications prior to implementing into production • May train users in use of equipment and software. • May participate in projects as a project team member. • Update Remedy in a timely manner. |
| Company Info |
No smoking indoors allowed The client is foreign based company but most of the users in Japan are Japanese. Workplace will be Osaka. |
| Working Hours | 9:00-18:00 |
| Job Requirements |
Requirements: Business level Japanese Business level English At least 2 years of IT support experience some Desktop support experience such as PC kitting Good communication skill Customer support mindset |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Business Level(JLPT Level 2 or N2) |
| Salary |
JPY - Japanese Yen JPY 3000K - JPY 4500K
（Monthly Salary Range: JPY - Japanese Yen JPY 250K - JPY 375K *Divided into12month ） |
| Other Salary Description |
Social Insurance Commuting/ Transportation Allowance |
| Holidays |
Five-Day Workweek Paid Holidays |
| Job Contract Period |
Contract |
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