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Updated 2024-04-12
Activated 2024-04-12

Mid level IT Support Engineer【Foreign based Pharmaceutical Client】Umeda, Osaka

  • Employer
  • Staff Level
  • Work-Life Balance
  • Less Than 20 Hours of Overtime
  • More Than 120 Days off per Year
  • New Year's Holidays
  • Five Days Workweek
  • Language Skills
  • English Language Skills
  • Foreign Affiliated Company
Company Name

Computacenter Japan K.K.

Job Type
Computacenter Japan K.K.
IT (Other) - IT Help Desk
IT (Other) - In-house System Operator
IT (Other) - Customer Support Engineer
Industry Outsourcing
Location Asia Japan Osaka

Job Description We are hiring an IT support engineer who has 2year experience, will be supporting foreign based client onsite.

• Initial clarification of incidents and incident reporting
• Troubleshooting according to standard troubleshooting procedures and escalation to relevant next level support parties. These support parties may
• Under minimal supervision, provide IS level 1 / 2 technical support to the end user community.
• Work along with Global Service Desk for Issue escalation.
• Troubleshoots and resolves hardware, software and user problems as they arise. Manages incidents (tickets) from beginning to end. Participates in the resolution of chronic problems and/or other technical projects as assigned.
• Install new, dispose old, expands existing and configures operating systems (Windows, IOS), software applications (Microsoft Office), utilities and service packs based on end user needs.
• Perform software and hardware upgrades, routine maintenance, and monitoring. This include both client, server and network equipment.
• Tests new software operating systems, upgrades and applications prior to implementing into production
• May train users in use of equipment and software.
• May participate in projects as a project team member.
• Update Remedy in a timely manner.
Company Info No smoking indoors allowed
The client is foreign based company but most of the users in Japan are Japanese.

Workplace will be Osaka.
Working Hours 9:00-18:00
Business level Japanese
Business level English
At least 2 years of IT support experience
some Desktop support experience such as PC kitting
Good communication skill
Customer support mindset
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 3000K - JPY 4500K   
(Monthly Salary Range: JPY - Japanese Yen JPY 250K - JPY 375K *Divided into12month )
Other Salary
Social Insurance
Commuting/ Transportation Allowance
Holidays Five-Day Workweek
Paid Holidays
Job Contract
Permanent or Contract

Please apply from here


This posting is managed by:

Computacenter Japan K.K.

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Mid level IT Support Engineer【Foreign based Pharmaceutical Client】Umeda, Osaka