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Updated 2024-04-19
Activated 2024-04-19
Activated 2024-04-19
Game customer support: Game lovers welcome! E-mail correspondence and other work related to game content!
- Employer
- Staff Level
- No Industry Experience Required
- Work-Life Balance
- Less Than 20 Hours of Overtime
- More Than 120 Days off per Year
- Five Days Workweek
- Online Interview
- Publicly Listed Company
- Degree Not Required
- No Age Restriction
- Experience Welcome
| Company Name |
Interworks Confidence inc. |
|---|---|
| Job Type |
 IT (Other) - IT Help Desk Sales/AE - Customer Success/Client Success |
| Industry | Games |
| Location |
Asia
Japan
Tokyo
Asia Japan Kanagawa Asia Japan Osaka |
| Job Description |
~Responding to email inquiries regarding games and duties incidental to customer service~ [Specific job details] ・Primary and secondary responses using tools to inquiries from customers (Example: Use Mail Dealer *Actually, the tool differs depending on the game title.) ・Investigating behavior logs and modifying data using management tools ・Operation confirmation using actual game equipment ・Creating templates, FAQs, game announcements, and reports ・Coordination and collaboration with other departments within the company (trouble handling, investigation requests, reports, consideration of policies, etc.) - Correspondence with partner companies (answers to questions, surveys, lectures on survey methods, etc.), etc. |
| Company Info |
We do business with more than 200 companies in the game industry, mainly major and famous game companies. We are a listed company that continues to grow steadily, receiving more than 300 requests per month. There are plenty of projects, so you can challenge various genres such as social games, RPGs, sports, idols, Sengoku, and music. [Measures to prevent passive smoking] No smoking indoors (smoking area available) |
| Working Hours | 10:00-19:00 |
| Job Requirements |
[Required requirements] ■People who have some kind of in-house SE or help desk experience in game development ■In-house SE or help desk experience in the entertainment/internet service industry ■No academic background required Past forms of employment, such as part-time work or temporary work, are also acceptable. [Welcome requirements] ■Those who have experience in proposing, developing, and operating systems using Linux, Apache, MySQL, PHP, etc. Those with blanks. ■People who like games and entertainment |
| Japanese Level | Fluent(JLPT Level 1 or N1) |
| Salary | Depends on experience |
| Other Salary Description |
Full social insurance |
| Holidays |
2 days off per week (Saturdays, Sundays, public holidays) summer vacation paid holiday Congratulatory or condolence leave Parental leave |
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