A global software and IT security company is urgently seeking an experienced, bilingual technical support engineer with a strong customer service/support mindset, excellent troubleshooting skills and with a natural curiosity to learn new technologies.
The successful candidate will support large partners/resellers & end user clients of the company’s Endpoint Security Products.
‐ Provide Technical Support via chat, phone and email to customers and partners
‐ Provide assistance with configuration, troubleshooting and best pr ...
The Principal Technical Support Engineer will work primarily with both customers and Technical Support Engineers. Employees in this role will provide expert level assistance to customers and work with the Technical Support team to review open cases, provide advice, and partner on resolutions. In addition, a key function of the Principal Technical Support Engineer is to serve as a mentor and role model to the rest of the Support team, being proactive and innovative and forward thinking. The Principal Technical Support Engineer plays a key role in moving ...
A global IT service company is hiring a Desktop Lead Engineer.
You will be responsible for performing on site support of Desktop, Workstation, Laptop, End・node LAN/Voice and other technologies as required.
You will also carry out some administrative tasks along with technical tasks, and be responsible for managing members’ performance as team lead.
‐ Be available to the Customers during business hours.
‐ Resolve all Field Services tickets or requests.
‐ Use of Helpdesk tools to log/assign/monitor/analyze client calls.
Fantastic opportunity to work for a leading company in the industry! Our client is currently hiring a Lead Technician, Field Services to join their division.
‐ Supervise and manage end to end onsite subcontractor personnel management, including hiring, performance and off・boarding
‐ Responsible for the agreed Service Level Agreement (SLA) target on system operations including server and network
‐ Regular communication with the customer on site progress, and take any remedial action for deficiencies
‐ Serve as customer li ...