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Updated 2024-03-07
Activated 2024-03-06
Activated 2024-03-06
Service Desk Agent (Japanese Speaker)
- Recruiter
- Entry Level
- No Industry Experience Required
- Performance Evaluation System
- Work-Life Balance
- Five Days Workweek
- Online Interview
- International Team
- Recent Graduates Welcome
- Urgent Hiring
- Visa Support Available
- No Experience Required
| This posting is managed by: | Career International FOS Sdn Bhd |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
IT (Other) - IT Help Desk
Customer Service - Customer Support |
| Industry | IT Consulting |
| Location |
Asia
Malaysia
Kuala Lumpur
|
| Job Description |
Scope of Work: • To provide a single point of contact for users. • Deals with management of both routine and non-routine incidents and requests. • Provision of first line support for incidents. • Takes ownership for listening to and understanding basic customer problems • Asking relevant questions to resolve typically known problems within required timescales. • Knows when problems are ‘beyond them’ and escalates so they can be resolved |
| Working Hours | -9 hours shift |
| Job Requirements |
Requirements: • Candidate must possess at least Certificate/Diploma/Degree in any discipline. • Candidate with at least 1 year(s) of experience in the area of Customer Service and Support preferred. • Fresh Graduates/Entry level applicants who are interested to start their career in customer service field are encouraged to apply, training will be provided. • Required language(s): Proficient in Japanese (at least JLPT N1/2/3) and English both written and spoken as to serve customers in the area of Japan. • Skills : Customer service skills, IT trouble shooting skills. |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Business Level(JLPT Level 2 or N2) |
| Salary | MYR - Malaysian Ringgit MYR 58K - MYR 78K |
| Other Salary Description |
Social Insurance Relaxation Facilities Commuting/ Transportation Allowance Education/ Training |
| Holidays |
Five-Day Workweek Paid Holidays Congratulatory or Condolence Leave Child-care Leave Sick Leave |
| Job Contract Period |
Full Time Permanent Position |
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