This position plays a key role in providing accurate, efficient customer support and services to each of our clients in Japan. An equally important aspect of the position is to ensure accurate processing of deregulated market transactions and/or billing of energy-related charges within the Customer Information System.
・Processing of billing information
・ Daily reporting, confirmation of processed files
・ Data management
・ Answering inquiries regarding our service
1) Contact customers and energy compani ...
Emerge is looking for a desktop support Engineer to join the office move project.
To prepare and build the new thin client device bundle (or workstations) in accordance with the Build Instructions
To deploy the bundle / workstations on the user's desk according to pre-agreed layout
To 'Lift & Shift’ of end user IT equipment between buildings
To perform network connectivity test and to report any issues via the agreed support process
To provide post deployment or move UAT and next business day support
To support and mitigate hardware break fix ...
Join Check Point’s leading sales team and take your career one step ahead!!
- Providing Technical Support via chat, phone and email to customers and partners
- Providing assistance with configuration, troubleshooting and best practices to customers and partners
- Managing support service requests to ensure issues are recorded, tracked, resolved, and follow up are done in a timely manner
- Providing fault isolation and root cause analysis for technical issues
- Communicating with R&D and Escalation team for solving technic ...
We are looking for a Desktop Support Engineer for in-house IT. Support Engineers work in IT Office to set up PCs for internal users with a defined image. We also provide software updates and bug support for internal users.
To be successful as an in-house IT Desktop Support Engineer, you need experience working in in-house IT, extensive knowledge of the Office IT System, problem-solving skills, and high interpersonal skills.
What the IT Desktop Support Engineer does
• Deploy your PC according to the set procedure
• Shipment / return management of ...
■Overall Purpose Of The Job
We’re looking for a highly motivated individual to help administer, operate, and maintain our IT environments and provide high quality end-user support for office 365 and other applications. This person will work with remote users along with othes on the team. The ideal candidate is a self-starter, a motivated technologist who can interact as easily with end users, business leaders as technical staff.
• Provide end-user support to resolve office 365 and other problems
• Administer Office ...
Pasona Group is Tokyo 2020 Official Supporter (human resource service).
Pasona Tech is a group company of the Pasona Group.
This job at the Tokyo Organizing Committee for the Olympic and Paralympic Games.
We will install client PCs and printers at each venue, and will be in charge of moving equipment at the request of each vendor, monitoring equipment at test events, and dealing with problems.
■ PR points
・ Welcome inexperienced IT industry!
・ All transportation expenses to the venue will be paid!
■ Responsible work
・ Equipment pack ...
As a support desk in charge of the information system department, you will mainly be in charge of the following areas.
(1) In-house lending of PCs and smartphones, inventory management, license management, troubleshooting, inquiries, etc.
(2) Creating / deleting / changing accounts for employees, etc.
(3) Support for each application such as equipment rental, authority setting, change request, etc.
(4) In-house training (IT literacy / business productivity improvement training)
(5) Important meeting support (including web conferencing)
(6) In-house ...
Working at a major data center which provides a wide variety of services to customers. You will be entrusted with front service handling requests related to system operations from the IT department.
・Delivering primary customer services using both telephone and email
・Understand the business outline for escalation destination based on inquiries and applications.
・Appropriate customer status confirmation and escalation
・Log entries for various tickets
・Organize, manage and control all cases
・Priority assignment and unde ...
In this role, you will be responsible for ensuring adequate coverage of continuous operations in our client's Global Technical Assistance Center with the existing team. You will also directly interact with customers and other functional groups to ensure highest level of customer satisfaction and help build a world class Support Organization to support our client's overall success.
* Troubleshoot, resolve and document customer reported network issues via phone and/or e-mail.
* Provide configuration recommendation and assistance in cu ...