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Updated 2024-05-22
Activated 2024-05-20

IT Support Engineer 【Foreign based bio pharma client】【Contract】Saitama

  • Employer
  • Staff Level
  • Less Than 20 Hours of Overtime
  • More Than 120 Days off per Year
  • New Year's Holidays
  • Five Days Workweek
  • Language Skills
  • English Language Skills
  • Foreign Affiliated Company
  • Experience Welcome
Company Name

Computacenter Japan K.K.

Job Type
Computacenter Japan K.K.
IT (Other) - IT Help Desk
IT (Other) - In-house System Operator
IT (Other) - Customer Support Engineer
Industry Outsourcing
Location Asia Japan Saitama Others

Job Description Now computacenter is hiring an IT support engineer who will support our pharmaceutical client in Saitama(埼玉).


Incident management, level 1 and 2, for hardware, OS and software, according to procedures, or best effort.
Service Request management.
Asset management.
Follow-up on incidents and requests.
Hardware configuration of workstation or system (bar code reader, label printer, network equipment, etc.).
Installation and configuration of OS and software.
Delivery, installation and integration of the equipment and the network on-site.
Restore hardware and software functionality by replacement or repair.
Manage access rights for Windows (AD and local) and software.
Drafting of procedures, execution of test sheets in the scope of projects.
Participate in the maintenance of documents.
Coaching the end-user.
Technical advice.
Communicate any useful information to colleagues and / or coordinator.
Company Info No smoking inside building
Working Hours 9:00~18:00
there is a possibility to slide time depending on the task
Soft skills:

Well-presented and service oriented (customer contact).
Respectful of the rules of safety and hygiene, regulations and the environment.
Depending on the situation, it is necessary to be able to be autonomous or to work in a team.
Be invested, proactive and innovative.
Be curious, observant, attentive. Analytical mind, keeps up to date and able to train through self-study.
Be precise, methodical and rigorous.
Able to adapt to changes.
React quickly, with calm and self-control, under stress.
Respects schedules and deadlines.
Respects confidentiality.

Master PC hardware architecture.
Master Windows OS.
General knowledge on backup, archiving, images. (data management, DRP)
Functional knowledge of client/server architecture.
Functional knowledge of network architecture.
Experience with a ticketing tool.
Windows OS certification is a plus.
ITIL Foundation certification is a plus.
Experience with a MES or SCADA is a plus.
Experience in a validated environment is a plus.
Basic knowledge of GMP regulations is a plus.
Basic knowledge of project management.
Basic knowledge of security.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary Depends on experience   
Other Salary
Social Insurance
Commuting/ Transportation Allowance(up tp 30,000 JPY per month)
Holidays Five-Day Workweek
Paid Holidays
Congratulatory or Condolence Leave
Job Contract
Contract Employee

Please apply from here


This posting is managed by:

Computacenter Japan K.K.

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IT Support Engineer 【Foreign based bio pharma client】【Contract】Saitama