This role is with our AWS Outposts team – delivering a new way for Infrastructure to be delivered to our customers. AWS Outposts brings
native AWS services, infrastructure, and operating models to virtually any data center, co-location space, or on-premises facility. Customers
can now use the same AWS APIs, tools, and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid
experience. The provided AWS Outposts infrastructure is fully managed, maintained, and supported by AWS directly to deliver access to the ...
- To provide 1st line technical support; answering support queries via phone, email, Chat and Web
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take ownership of user problems and be proactive when dealing with user issues.
- Logging / verifying customer details Identifying the issue and categorizing / prioritize the incident
- Creating a ticket in CRM tool like ServiceNow Referring KB for workaround / resolution and attempting resolution Ticke ...
- Able to work independently in both SharePoint online and On Prem, File Services.
- Having support experience, resolving tickets with in the SLA.
- Experience is migration from On perm to SharePoint online using 3rd party tools.
- Experience in PowerShell, Yammer, OneDrive, External Sharing issues.
- Having basic knowledge on development in SharePoint On Perm and Online.
- Strong problem solving skills including critical thinking, analysis, ability to work well under pressure and work on multiple pro ...
Recruiting an【Active Directory Engineer】with good experience in analysis, implementation, and maintenance of Site and services and excellent troubleshooting skills.
【What you need for this role】
• Strong experience using Active Directory, DHCP, DNS, Group Policy.
• Troubleshooting knowledge of replication issues
• Knowledge of DCHP setup and troubleshooting, Active Directory/Domain Controller Configuration.
• Establish and implement policies, procedures, and technologies to ensure Windows system security.
• Strong knowledge of ...
Looking for a native level Japanese speaker with English proficiency.
The purposes of this position is to manage all incoming calls for service from Evernex customers from a remote support location and delivering services to international customers. To manage and coordinate the call dispatch to IEvernex local partners in additions to Evernex global Support Center to ensure SLA achievement, using all relevant internal call logging tools.
- Answer all incoming calls or customer emails reporting a support issue, determine the caller’s ne ...
Join our team of Client Technical Support Engineers who provide professional IT services to our small-to-medium-scale and large enterprise client customers. EIRE Systems offers a varied and challenging IT services career in a highly diverse and fast-moving business environment.
As a Client Technical Support Engineer, your primary responsibilities will be to:
- Provide exceptional customer support for various end-user computing technologies - i.e. desktop PCs, mobile devices, network printers and other office equipment, standard office and financial a ...