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Updated 2024-07-08
Activated 2024-06-25

Desktop Support Specialist Wanted!
Automatically translated job page

  • Employer
  • Staff Level
  • Women Welcome
  • More Than 120 Days off per Year
  • Five Days Workweek
  • Online Interview
  • Business Expansion
  • International Team
  • English Language Skills
  • Foreign Affiliated Company
  • Urgent Hiring
  • No Age Restriction
Company Name

HCL JAPAN LTD./株式会社エイチシーエル・ジャパン

Job Type
HCL JAPAN LTD./株式会社エイチシーエル・ジャパン
IT (Other) - Customer Support Engineer
IT (Other) - IT Help Desk
IT (Other) - In-house System Operator
Industry IT Consulting
Location Asia Japan Tokyo Others

Job Description We're looking for a bilingual desktop support specialist!

As an Onsite Support Technician with a minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

・Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.

・Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.

・Perform onsite updates, configuration changes, or software installations.

・Provide onsite technical assistance to End Users.

・Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.

・Manage assigned tickets and ensure that they are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.

・Coordinate with vendors for provision and repair of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)

・Perform end-user support related to security controls and compliance related tasks such as access reviews, controls verifications, facility inspections, among others
・Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
・Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
・Provide IT support for disaster recovery and immediate response in emergencies at local sites.
・Provide on-call support if required outside business hours on a rotational basis
・Provide hand and feet support for network data and voice devices
Company Info About HCLTech:

HCLTech is a global technology company, home to 227,481+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2024 totaled $13.3 billion.

We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide. We have also been certified as a Top Employer in 26 countries across three regions, Asia Pacific, Europe & Africa and North America. Out of the 26 countries, HCLTech is ranked number one in 15 countries, including Japan.
These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark. To learn how we can supercharge progress for you, visit hcltech.com/careers
We bring together the best of technology and our people to supercharge progress.

You can work in a multinational, global environment.
Working Hours Expected time: 9:00-18:00
60 minute break

Job
Requirements
Desired Qualifications:
・BS/BA in Computer Science, Information systems, or an equivalent combination of education or

Experience:
・1+ years of experience in service delivery and End user hardware and software Configuration troubleshooting.
・Experience with various desktop systems, operating systems, and diverse technical environments.
・Excellent customer service orientation and verbal communication skills.
・Experience supporting Windows Operating Systems, MS Office, VPN (Virtual Private Network), local and Network printing, Notebooks, and mobile devices.
・Ability to install software and troubleshoot a wide range of applications.
・Analytical thinking and problem-solving ability.
・CompTIA A+ certification or equivalent certification

・Flexible for travelling to remote sites or cluster

・Should be able to lift weight up to 30 lbs. at waist level

English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 5500K - JPY 7500K   
Other Salary
Description
Fully equipped with social insurance
education training
Holidays Two days off per week (Saturday, Sunday, and public holidays)
Paid holidays
Celebration and condolence leave
Childcare leave
Sickness and injury leave
Job Contract
Period
Full-time employment
Nearest Station Hino City, Tokyo

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HCL JAPAN LTD./株式会社エイチシーエル・ジャパン

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