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2023.2.17 [Fri.]

Akihabara UDX 2F AKIBA_SQUARE

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Updated 2022-12-27
Activated 2022-12-27

[Urgent Recruitment] Field Support Engineer

Employer
Staff Level
Women Welcome
Five Days Workweek
Online Interview
Career Options Available
International Team
English Language Skills
Foreign Affiliated Company
Urgent Hiring
Rapidly Growing
Experience Welcome

Company Name	HCL JAPAN LTD./株式会社エイチシーエル・ジャパン
Job Type	IT (Other) - IT Help Desk IT (Other) - Customer Support Engineer IT (Other) - In-house System Operator
Industry	IT Consulting
Location	Asia Japan Tokyo Minato
Job Description	We are urgently recruiting Field Support Engineers. Duties The Workplace function is responsible for managing and supporting the workplace environment (hardware, software, IT processes) ensuring our customers receive a positive experience. to deliver effective services and support and to address incidents and/or problems reported by the customer. In respect of incidents and IT service requests the Field Engineer is acting or coordinating on behalf of IT Operations as a whole which means events may not be limited to the workplace environment only. General Field Support / Deskside Engineer Onsite supporter tasks: ・IT support (incidents, service requests, general queries) by phone, remote access, mail and onsite via attendance in person. ・Resolving (fulfilling) incidents (support requests) and documenting the actions in an approved servicedesk tool (ServiceNow). ・Rollout and implementation of IT equipment (PCs, notebooks, Cisco phones, iPhones, iPads, mobile phones and so on) incl. quality check. Basic understanding of Device Server Management ・Support and implementation/deployment of applications and other workplace software ・Moves and changes support. ・Interface between IT Operations, customers and external IT-Service-providers. ・Inventory and asset management and care of hardware Support Cisco devices / Surface hubs ・Reporting and management tasks: ・Enhanced processing of incident and support requests in defined cases. ・Observance of processes, internal requirements and service level agreements. ・Customized reporting of adherence to service level agreements as agreed. ・Knowledge management and information sharing with colleagues. ・Maintain suitable Knowledge Base.
Working Hours	Assuming 9:00-18:00 60 minutes break May vary slightly depending on client
Job Requirements	Required skills: General: ・Ticket system Service Now ・Basic understanding of Active directory ・Mobile Device Management ・Troubleshooting issues related to Desktop/Laptop/Printers/oScanners/Video Conferencing Equipment’s/Mobile Devices ・Communicative, friendly, and reliable ・Good level of spoken and written English ・Basic Technical Skills: ・Microsoft Office 365 ・Windows 10 ・Microsoft Visio ・Hardware (PC/Notebooks/Printers) ・Security knowhow ・Cisco devices understanding/Surface Hubs Enhanced technical skills: ・Structure and functionality of IT networks and the components (basic) ・Microsoft Active Directory ・Mobile Office (VPN-Solution, iOS devices) ・ITIL or process knowhow ・IT Security (basic) ・Networking basic understanding
English Level	Business Conversation Level (TOEIC 735-860)
Japanese Level	Business Level(JLPT Level 2 or N2)
Salary	JPY - Japanese Yen JPY 4000K - JPY 7000K
Holidays	2 days off per week (Saturdays, Sundays, public holidays) paid holiday Congratulatory or condolence leave Parental leave sick leave
Job Contract Period	full-time employment
Nearest Station	Roppongi 1-chome

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