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Updated 2024-10-21
Activated 2024-10-21

Company Name	HCL JAPAN LTD./株式会社エイチシーエル・ジャパン
Job Type	IT (Other) - Customer Support Engineer IT (Hardware/Network) - Network Engineer IT (Hardware/Network) - Server and Machine Operation and Maintenance
Industry	IT Consulting
Location	Asia Japan Shizuoka Others
Job Description	We are looking for a bilingual network and server support technician! We are looking for a hands and feet Network L2 support, who has experience in Data Center. Language Proficiency (Most Important) – Proficient in Japanese (Kanji Script- Read, Write & Speak) and English (Read, Write & Speak) Responsibilities: ・Primary hands and feet support for the client location, Level 2 support for network and server-related issues, including providing troubleshooting, diagnostics, and resolution. ・Monitor network performance and server health, identifying and potential addressing issues before they impact operations. Assist in the configuration, installation, and maintenance of network devices, servers, and related hardware. ・Collaborate with other support teams to escalate and resolve complex technical problems. ・Perform regular system updates, patches, and backups to ensure the security and stability of network and server systems. ・Document and maintain detailed records of network configurations, server setups, and support activities. ・Participate and responsible for all in all site related network and server changes, provide after-hours support if needed. ・Assist in the development and implementation of network and on new infrastructure installations. Work with vendors and assist in BAU.
Company Info	About HCLTech: HCLTech is a global technology company, home to 227,481+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2024 totaled $13.3 billion. We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide. We have also been certified as a Top Employer in 26 countries across three regions, Asia Pacific, Europe & Africa and North America. Out of the 26 countries, HCLTech is ranked number one in 15 countries, including Japan. These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark. To learn how we can supercharge progress for you, visit hcltech.com/careers We bring together the best of technology and our people to supercharge progress. You can work in a multinational, global environment.
Working Hours	Expected time: 9:00-18:00 60 minute break
Job Requirements	Qualifications: ・Bachelor's degree in Computer Science, Information Technology, or a related field. ・Minimum of 5 years of experience in network and server support, including exposure to Data center environments. ・Relevant certifications (e.g., CCNA, CompTIA Network+). Strong knowledge of network protocols, routing, switching, and firewall management. ・Proficiency in server operating systems (e.g., Windows Server, Linux) and virtualization technologies (e.g., VMware, Hyper-V). ・Experience with network monitoring tools and techniques.・Excellent problem-solving skills and the ability to work under pressure. Preferred Skills: ・Experience with cloud services and hybrid cloud environments. ・Familiarity with ITIL framework and best practices for IT service management. Other Skillsets: ・Hands-on experience working in a data center environment working with physical servers/network equipment's ・Troubleshooting skills in server and network equipment ・Ability to be on your feet all day, weekend work as well for on-call support (as & when required). Ability to lift heavy equipment's within datacenter ・Demonstrate ownership and responsibility to assignments ・Strong ticketing system experience ・Enough expertise to identify and recommend changes/improvements to the process and infrastructure design ・Strong technical aptitude and ability to research and solve complex issues ・Show adaptability and flexibility independently in work to suit business requirements ・Understanding to Incident and Problem management to provide 2nd / 3rd level support in response to Major Incidents ・Excellent communication skills (Japanese and English language) ・Excellent customer engagement and customer service skills. Strong desire to help, share, and assist others ・Excellent analytical skills, Work Ethic and Problem-solving skills
English Level	Business Conversation Level (TOEIC 735-860)
Japanese Level	Fluent(JLPT Level 1 or N1)
Salary	JPY - Japanese Yen JPY 5500K - JPY 7500K
Other Salary Description	Fully equipped with social insurance education training
Holidays	Two days off per week (Saturday, Sunday, and public holidays) Paid holidays Celebration and condolence leave Childcare leave Sickness and injury leave
Job Contract Period	Full-time employment
Nearest Station	Omaezaki City, Shizuoka Prefecture

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