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Updated 2022-12-27
Activated 2022-12-27

[Urgent Recruitment] Field Support Engineer
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  • Employer
  • Staff Level
  • Women Welcome
  • Five Days Workweek
  • Online Interview
  • Career Options Available
  • International Team
  • English Language Skills
  • Foreign Affiliated Company
  • Urgent Hiring
  • Rapidly Growing
  • Experience Welcome
Company Name

HCL JAPAN LTD./株式会社エイチシーエル・ジャパン

Job Type
HCL JAPAN LTD./株式会社エイチシーエル・ジャパン
IT (Other) - IT Help Desk
IT (Other) - Customer Support Engineer
IT (Other) - In-house System Operator
Industry IT Consulting
Location Asia Japan Tokyo Minato

Job Description We are urgently recruiting Field Support Engineers.

The Workplace function is responsible for managing and supporting the workplace environment (hardware, software, IT processes) ensuring our customers receive a positive experience. to deliver effective services and support and to address incidents and/or problems reported by the customer. In respect of incidents and IT service requests the Field Engineer is acting or coordinating on behalf of IT Operations as a whole which means events may not be limited to the workplace environment only.

General Field Support / Deskside Engineer Onsite supporter tasks:
・IT support (incidents, service requests, general queries) by phone, remote access, mail and onsite via attendance in person.
・Resolving (fulfilling) incidents (support requests) and documenting the actions in an approved servicedesk tool (ServiceNow).
・Rollout and implementation of IT equipment (PCs, notebooks, Cisco phones, iPhones, iPads, mobile phones and so on) incl. quality check. Basic understanding of Device Server Management
・Support and implementation/deployment of applications and other workplace software
・Moves and changes support.
・Interface between IT Operations, customers and external IT-Service-providers.
・Inventory and asset management and care of hardware Support Cisco devices / Surface hubs
・Reporting and management tasks:
・Enhanced processing of incident and support requests in defined cases.
・Observance of processes, internal requirements and service level agreements.
・Customized reporting of adherence to service level agreements as agreed.
・Knowledge management and information sharing with colleagues.
・Maintain suitable Knowledge Base.
Working Hours Assuming 9:00-18:00
60 minutes break
May vary slightly depending on client
Required skills:
・Ticket system Service Now
・Basic understanding of Active directory
・Mobile Device Management
・Troubleshooting issues related to Desktop/Laptop/Printers/oScanners/Video Conferencing Equipment’s/Mobile Devices
・Communicative, friendly, and reliable
・Good level of spoken and written English
・Basic Technical Skills:
・Microsoft Office 365
・Windows 10
・Microsoft Visio
・Hardware (PC/Notebooks/Printers)
・Security knowhow
・Cisco devices understanding/Surface Hubs

Enhanced technical skills:
・Structure and functionality of IT networks and the components (basic)
・Microsoft Active Directory
・Mobile Office (VPN-Solution, iOS devices)
・ITIL or process knowhow
・IT Security (basic)
・Networking basic understanding
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 4000K - JPY 7000K   
Holidays 2 days off per week (Saturdays, Sundays, public holidays)
paid holiday
Congratulatory or condolence leave
Parental leave
sick leave
Job Contract
full-time employment
Nearest Station Roppongi 1-chome

Please apply from here


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HCL JAPAN LTD./株式会社エイチシーエル・ジャパン

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[Urgent Recruitment] Field Support Engineer