HCL is a global company that provides ICT services. We hire desktop support engineers as contract employees to expand our business.
The place of work will be in Tokyo, and the customer will handle problems and users around the PC.
We are waiting for applications from experienced people who can work in Japan without restrictions!
This position is for an experienced technician on the Desktop Support team responsible for partnering with both client IT design teams and Level 1 Service Desk to provide support for core infrastru ...
- Hardware IMAC Support
- Software IMAC and configuration
- VIP Users support
- Server Rooms and Network Infrastructure proximity support
- 3rd Party Support and Co-ordination
- Events Management
- User engagement
- User Training and on/off-boarding
- Assets Management
- Device deployment and depot management
- Optional Service - R&D Lab L3 support
- Good leadership skills to carry people along and drive projects/task
- Good judgment in handling customer requests/problems.
- Maintaining positive r ...
You will be in charge of the operation and maintenance of the in-house business system.
(Including system function creation and repair due to operational changes)
■ Specific business content
・ Operation / repair / maintenance of sales / billing management system using cloud service
Non-programming support (available if there is a program concept)
・ In-house inquiry window and contact window for group companies and sales companies
・ Development and operation of processing using RPA tools
・ Operational support for sales support CRM tools ...
You will be working at one of major foreign-affiliated consulting company as a member of BiOS IT Service Desk Team.
■ As an agent of the service counter of the information system department, we will handle inquiries about problems with company-rented Windows PCs, Macs, and mobile phones (Android, iOS) to the necessary parties.
■ Lending and exchanging IT equipment at the service counter
■ We will support the continuous provision of services through maintenance and support of IT equipment installed at the location.
■ As ...
We will take care of the in-house help desk work.
We ask international employees to handle inquiries and troubles related to PCs and networks.
In-house help desk and technical support services (access authority and support when PC freezes)
Issuing an account for new employees and setting up a PC
Setting up teleworkers and answering questions
Interaction with server-related vendors
Support around the network, etc.
After joining the company, we started by understanding our services,
While getting an overview of help desk op ...
• Assist the Technical Support Administrator to perform IT help desk work.
• Build desktop.
• Receive, organize, and resolve internal user and partner requests.
• Manage and report user requests/incidents status.
• Perform asset management.
• Perform daily system health check.
• Work with the global team to resolve IT infrastructure issues in Assurant offices and operation sites ...
Global company ・ Client-facing ・ Technical Support ・ AdTech
- Take ownership of the technical aspects of the advertising product (all digital), promote clients' usage and support them with any technical difficulties they may experience.
- Monitor trends and user feedback to improve product quality.
- Cooperate with internal teams such as Marketing, Product, Engineering, Sales etc to improve operations and workflows.
- Improve internal documentation quality (such as knowledge hub documentation). ...
An exciting technology organisation is in need of a Tier 2 Support Engineer. In this position, you will be responsible for managing issues related to webcasting products, video conference products, and video content management systems.
* Share updates during the issue resolution progress
* Handle cases and tickets
* Collaborate with other teams in ticket resolution
* Update teammates and internal documents with new information
* Collaborate with engineering and product teams
* Establish strong business relationships wit ...
■ Business content
When you join the company, we will entrust you with the service desk work that responds to various requests related to system operation from customers at the data center.
I work at a global data center that provides a wide variety of services to customers, so I can improve my English!
There is also training for new employees, so you can work with peace of mind!
Several people who have no actual work experience have joined the company and are active!
A global leader in next-generation digital services & consulting company is looking for Network support engineer in Fukuoka (Mandarin Native).
Job Description: (abbr.)
- Response, diagnosis, resolution and tracking by phone, email and chat of Technical support queries and community support cases or forum threads.
- Maintain response and resolution speed as defined by SLOs;
- Keep high customer satisfaction scores and follow quality standards in 90% of cases.
- Use existing troubleshooting tools and techniques to establish root cause for queries an ...