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Updated 2024-07-12
Activated 2024-07-12

Senior Desktop / IT Infra Support Engineer (Japanese + English)

  • Employer
  • Staff Level
  • Women Welcome
  • More Than 120 Days off per Year
  • Five Days Workweek
  • Online Interview
  • International Team
  • English Language Skills
  • Urgent Hiring
  • Rapidly Growing
  • Global Company
  • Experience Welcome
Company Name

EIRE Systems K.K.

Job Type
EIRE Systems K.K.
IT (Other) - IT Help Desk
IT (Other) - In-house System Operator
IT (Hardware/Network) - Communication Infrastructure (Including ISP and Career)
Industry IT Consulting
Location Asia Japan Tokyo Others

Job Description ★ Resident (On-site) Desktop/IT Infra Technical Support for corporate end-user systems (hardware & software)
★ Rapidly expanding environment, international corporate culture, with many opportunities for career growth!
★ Service Delivery Lead opportunity.
★ Location: Ome-shi, Tokyo


Our client is rapidly expanding throughout Asia Pac.

In taking on this challenge as a resident IT Support Engineer, based in the client's West Tokyo office, you will become a critical member of a very exciting phase of the company's growth and development.


Role & Responsibilities:

● In collaboration with the Level 2/3 teams in the remote Network Operations Center, provide on-site IT technical support, system administration and smart-hands services on all corporate IT Systems in the Japan offices, including:
  ◎Windows-based End User hardware and software (Windows OS, PCs/notebooks, mobile devices, printers, Microsoft 365, Intune, Outlook, etc.);
  ◎Microsoft Teams Video Conferencing units;
  ◎Cisco, Fortigate and Ubiquiti Network devices, and; data Storage devices.

● Analyze and provide IT-related resolutions and assistance to customers and internal organizations (i.e. system engineers, consultants, etc.).

● Analysis of customer problems, using professional tools and methods to simulate and accurately define problems, effectively escalate to development/engineering teams and follow-ups to ensure problems are fixed to the satisfaction of customers. This may require travel to the customer’s site if problem duplication efforts are not effective in resolving customer problem.

● Exercise independent judgment in support activities and IT delivery techniques, while still following policy/procedures.

● Create, review, validate and follow IT Service documentation such as Standard Operating Procedures; Undertake and document Root Cause Analysis (RCA)

● Evaluate product performance and serviceability in order to contribute to the design of new or modified products.

● Become the central service delivery contact point for the Japan onsite IT support team. Support service delivery metrics and reporting and be the primary contact point for local Japan support operations.

● Work on a 8 hours x 5 days schedule. On-call duties for evenings and weekends may be required from time-to-time.
Company Info EIRE Systems is a leading independent provider of professional IT services to the financial, insurance and multinational sectors in Japan and throughout the Asia-Pacific region. EIRE Systems has expertise across a wide spectrum of Information Technologies, with a track record for successfully completing hundreds of assignments since its establishment in 1996.

We provide professional IT services, both project-based and ongoing operational support, in two main areas:

1.IT Services
2.Project Management

EIRE Systems - Tokyo, Asia-Pacific, Beyond...

EIRE Systems provides a wide-range of career choices for internationally-minded technology and support professionals. From the company’s small beginnings, EIRE Systems currently has 130 Tokyo-based employees and is expanding it’s local, regional and global expertise. We have established offices in Hong Kong, Singapore and Shanghai and are reaching further as we grow our presence throughout the Asia-Pacific.

Measures against passive smoking: No smoking indoors allowed.
Working Hours Monday to Friday, 8:30am to 5:30pm
Job
Requirements
Language Skill Requirements:

1. Japanese: High-Intermediate / Business level Japanese, with ability to communicate effectively with colleagues and partners in a Japanese/English bilingual environment.
2. English: Excellent oral and written communication skills using English


Skills & Experience Requirements:

● 4+ years professional experience providing Technical Support for corporate end-point technologies such as Windows OS computers, mobile devices, Microsoft Office 365, Intune, SharePoint, Teams, etc.) and IT infrastructure (smart hands level support for network hardware, cabling, etc.)

● Ability to diagnose and troubleshoot general networking and system level issues with computers, servers, operating systems and business applications.

● Knowledge of basic networking technical concepts and fundamentals for trouble-shooting

● Familiarity with Ethernet technologies, cabling and fault finding connectivity issues (copper/fiber).

● Excellent customers service interaction skills especially in stressful situations.

● Be highly motivated to take action in creating opportunities or avoid problems. Be able to use initiative and encourage initiative in others

● Team Player. Must be able to work well in a collaborative environment that promotes sharing of knowledge and experiences.

● Able to prioritize and promptly respond to customer issues/requests

● Preferred: an academic background in Information Technology subject and/or professional level technical certifications for computing, systems or IT infrastructure.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 5500K - JPY 6500K   
Other Salary
Description
Social Insurance
Commuting/ Transportation Allowance
Education/ Training
Relaxation Facilities
Holidays Five-Day Workweek
Paid Holidays
Sick Leave
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