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You will be responsible for providing technical troubleshooting and consultation to end-users in the Investment Banking divisions in Japan. You will work closely with support teams and other IT departments to resolve issues and fulfill user requests, ensuring the smooth operation of our systems.


Description

* Troubleshoot issues escalated from the IT Helpdesk, ensuring timely resolution and minimizing disruption to end-users.
* Provide on-site technical support for desktop PCs, including both software and hardware troubleshooting.
* Set up co ...

[Job Summary]
You will be entrusted with customer support for bilingual projects.
We are looking for a wide range of people, from those with no IT experience who want to engage in IT work using English to those with bilingual IT work experience.

[duty details]
The project will be decided based on experience and time of joining the company.
You will be involved in operational projects using Japanese and English.
Mainly in user support system operation projects,
There are many projects where we support by touching the actual machine.

[Project e ...

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・200名以上のグローバルメンバーが活躍中！！
┗出身もアジアやヨーロッパ、アフリカ、アメリカなど多くの方々が在籍。

・ビザの取得サポートあり！！

・【英語】を活かせるプロジェクト多数！！


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■□業務概要■□
ご経験や入社時期により配属プロジェクトを決定します。
主にネットワークやサー ...

【Job Summary】
・Addressing incidents, problems, and service requests as part of application maintenance
・Follow service level agreement (SLA)
・Manage and deliver scheduled application tasks
・Troubleshooting application issues
・Collaborate with cross-functional teams to resolve issues
・Quick response to site users
・Provide daily updates and detailed information on incidents, problems, and tasks ...

Job Duties:
• Work on Incident, Problem and Service request as part of application maintenance
• Adhere to service levels agreements(SLA)
• Manage and deliver scheduled application tasks.
• Application issue Troubleshooting
• Work with cross functional teams for solving the issues
• Quick Response to the site users.
• Daily Updating of Incidents, Problems and Tasks with detailed information
Requirements:
• Japanese and English language skills are mandatory
• 5-8 years of Working Experience of working on applicat ...

Primarily to provide second line support for all PC issues, within a standardized operating environment Identification of issues and escalation to appropriate second or third line IT teams both locally and globally.

Identifying the issue and initial troubleshooting Involvement in related projects

Hardware Administration (Installation of workstation, update of inventory information; Laptop installation, troubleshooting, training and support etc) Support for Japanese applications ...

This position will report directly to the IT Help Desk Manager in Tokyo and will be responsible for providing user support, related tasks, cybersecurity awareness, and project support at the IT Help Desk

End-user support will be your main responsibility. You will utilize IT ticketing systems to resolve issues, track requests and incidents, analyze trends, and devise solutions to reduce recurrence and improve productivity.
Promote cybersecurity awareness by providing tips and presentations to employees.
Create and update documents such as end-user su ...

グローバル企業が、IT サポートスペシャリストを募集しています。
WindowsおよびMacのヘルプデスク対応を行って頂ける候補者を求めております。

国内1000名程のユーザを10名程のチームでサポートしており、変化の早い最新技術にも順応して頂きます。
レポート先は国内のIT ディレクターまたはビジネス系マネージャーとなりますが、他のITメンバーとの協業も数多く発生します。

職務概要：
- オフィス内およ ...

This position will be responsible for general desktop support for the Tokyo office, as well as remote support for other offices as needed.

・Setup, configuration, installation, and troubleshooting support
・Support including training, mentorship, and expert roles in specific software groups and group representation on large, multi-functional projects.
・Develop and track performance measurements and determine the optimal system configuration
・Identification of problems, creation of project plans/schedules, execution, and measurement of results ...

[Job description]
• Responsible for operations related to planning, development, operation and maintenance of in-house information systems
• IT-related internal controls such as information security and privacy mark
• PC setup
• IT asset management such as terminals, equipment, and licenses
• Internal helpdesk
...

【業務詳細】
・社内ユーザー対応（問い合わせ対応、英語でのグローバルチームへのエスカレーション対応、アナウンス対応）
・申請対応（各種申請の問い合わせ対応、システムへの登録・削除・変更）
・PCキッティング・運用（PCセットアップ、アプリインストール、ハード/ソフトトラブル対応）
・スマートフォンキッティング・運用
・IT資産管理（機器発注、資産登録・在庫管理・棚卸、IT機器の保管・修 ...

【仕事内容】
外資系大手企業にチーム単位で常駐し、ユーザーの方々のITに関する全般のサポートをしていただきます。
（自動車メーカー、製薬会社、スマホゲームメーカー等の大手外資系企業・国内企業・官公庁など）

主な業務内容
・ユーザー対応（問い合わせ対応、グローバルチームからのエスカレーション対応、アナウンス対応、拠点対応）
・アカウント管理（各種アカウントの登録・削除・変更作業 ...

[Job summary]
As an engineer in the corporate system department, which is the internal information system department, I aim to simplify the EX (Employee Experience).
The Corporate Systems Department has approximately 20 members (including contract employees and temporary employees) and consists of multiple groups.

[duty details]
・Web site infrastructure design, management and operation
・ Coordination and improvement proposals with department managers who are stakeholders
・Domain, certificate management, operation

As a member of the newly ...

[Job summary]
You will be entrusted with customer support for bilingual projects.

[duty details]
The project will be decided based on experience and time of joining the company.
You will be involved in operational projects using Japanese and English.
Mainly in user support system operation projects,
There are many projects where we support by touching the actual machine.

[Project example]
・ Bilingual help desk work at a major foreign-affiliated pharmaceutical company in Tokyo
- Mainly support for client PCs, mobile phones and peripherals
...

[Job summary]
This is the "internal information system department" of our group.
This department is responsible for all software and hardware related to internal IT.
In addition to providing tools such as "Google, Slack, GitHub" used by all group companies,
System operation and maintenance in corporate fields such as accounting and human resources,
We are also implementing business improvements.
In addition, we also provide in-house system infrastructure operations, bulk management of PCs/monitors,
Performs help desk operations.

“Using IT to ...

[Job summary]
You will be stationed at the parent company and will be entrusted with a wide range of in-house SE work.

[duty details]
<Infrastructure services>
Provision and management of various information devices used by client employees
Maintenance and management of client internal network
Operation and maintenance of information security
Creation of manuals for users

<Target customer area>
・Information system department of a company listed on the prime market

【charm】
・Since most of our projects are prime projects, we can dir ...

～働きやすい国ベトナムでグローバルキャリアをスタート！
チーム内でオンリーワンの日本人スタッフとして活躍してください！！福利厚生充実で安心！～

【お仕事内容】
①開発プロジェクトの進行管理
・タスクの割り当てと進捗管理
・チームメンバーのモチベーション維持と問題解決

②顧客コミュニケーション
・要件定義と進捗報告
・顧客の期待やニーズをヒアリング、開発チームへの伝達

③計 ...

IT未経験から始めるチャレンジ◎急成長SaaS企業にて、
多国籍メンバーと共に成長する職場環境！！

【お仕事内容】
◆クライアント企業のSaaSプロダクトの
　カスタマーサクセス支援を行います。
◆電話、チャット、メールを通して
　ユーザーのお問い合わせに対応します。
◆単なる回答だけでなく、ユーザーの真のニーズを把握し、
　幅広い製品の中から最適な提案を行うことで
　SaaS導入企業の成功に ...

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・【インフラ領域】におけるIT事業会社として
国内最大級の規模を持つ企業です。

・平均残業時間【10時間】以下

・有給消化率【80%】以上

・【日本ワークライフバランス大賞】の受賞経験あり

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■□業務概要■□
バイリンガルプロジェクトのお客様対応をご担当頂きます。


■□業務内容■□
ご経験 ...

[Business overview]
You will be responsible for help desk operations and IT infrastructure management for IT equipment and systems resident at client sites.

[Specific job details]
■Responding to various inquiries from users (PC operation, network support, business application support, troubleshooting, etc.)
■Account management (password reset, ID issuance, etc.)

[Supported languages and channels]
■Supported languages: Japanese, English
■Supported channels: phone, email, chat, web, etc.

[Work-life balance]
■In order to lead the wa ...