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Updated 2024-04-11
Activated 2024-04-01

Sr. Support Analyst

  • Recruiter
  • Senior Level
  • Company Language is English
  • Language Skills
  • English Language Skills
  • Urgent Hiring
  • Global Company
This posting is managed by: Hi-Tech Japan K.K.
Company Name Company is not publicly visible
Job Type Finance/Bank/Securities/Investment - Administration/Support/Back Office
IT (Other) - IT Help Desk
IT (Other) - Customer Support Engineer
Location Asia Japan Tokyo

Job Description Job Duties:
• Work on Incident, Problem and Service request as part of application maintenance
• Adhere to service levels agreements(SLA)
• Manage and deliver scheduled application tasks.
• Application issue Troubleshooting
• Work with cross functional teams for solving the issues
• Quick Response to the site users.
• Daily Updating of Incidents, Problems and Tasks with detailed information
Requirements:
• Japanese and English language skills are mandatory
• 5-8 years of Working Experience of working on application support and
enhancement projects
• Good to have experience in Werum PAS-X product
• Good to have domain knowledge of pharma manufacturing
• Should be able to trouble shoot interface issues with ERP and other key interfacing
applications.
• Experience of working in Citrix environment
• Good to have knowledge on configuration and development on pharma GxP.
Company Info Renowned for its forward-thinking strategies in tackling intricate business challenges with technological solutions. Through continuous investment in research and development, the company maintains a leading edge in emerging technologies. With a global footprint across multiple continents, it effectively caters to clients from various industries and geographic regions. The company's commitment to comprehending the distinct requirements of each client ensures the delivery of customized solutions that foster tangible business benefits. By surpassing expectations consistently, it cultivates enduring partnerships with its clientele. Moreover, the company places a strong emphasis on sustainability efforts, encompassing initiatives to reduce carbon emissions, promote diversity and inclusivity, and contribute to community development endeavors.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary Depends on experience   
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Sr. Support Analyst

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