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Daijob.com is Japan's definitive job site for multilingual professionals.
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Updated 2024-04-10
Activated 2024-04-01
Activated 2024-04-01
[Working in Tokyo] Global environment/Nearly 50% are foreign nationals [Senior Support Consultant]
- Recruiter
- Senior Level
- Flextime System
- Remote Work
- Less Than 20 Hours of Overtime
- More Than 120 Days off per Year
- Five Days Workweek
- Online Interview
- English Language Skills
- Foreign Affiliated Company
- No Transfer
- Urgent Hiring
| This posting is managed by: | Hi-Tech Japan K.K. |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
IT (Other) - Customer Support Engineer
IT (Other) - IT Help Desk IT (Other) - Other |
| Industry | System Integrator |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
【Job Summary】 ・Addressing incidents, problems, and service requests as part of application maintenance ・Follow service level agreement (SLA) ・Manage and deliver scheduled application tasks ・Troubleshooting application issues ・Collaborate with cross-functional teams to resolve issues ・Quick response to site users ・Provide daily updates and detailed information on incidents, problems, and tasks |
| Company Info |
We are a Japanese subsidiary of a global IT vendor headquartered in the United States. We are developing new services for major carriers by combining cloud, IoT, and AI technologies with mobile-based services. 【Company culture/office atmosphere】 As we are a Japanese subsidiary of a global company, we have established a merit-based evaluation system that allows employees to be promoted based on their performance, regardless of age or past experience. Approximately 50% of the Japanese corporation is foreign nationals, creating a lively work environment. 【Countermeasures against passive smoking】 No smoking inside the facility |
| Working Hours |
Flextime system 9:00～18:00 8 hours of actual work/1 day ■Regular working hours 8 hours, break 60 minutes ■Flextime system available (core time 10:00-15:00) |
| Job Requirements |
【Requirements】 ・Japanese language ability above N1 level ・English proficiency above business level - 5-8 years of experience in application support and expansion projects 【Welcomed Skills】 ・Experience with Werum PAS-X products ・Domain knowledge of pharmaceutical manufacturing - Ability to troubleshoot interface issues in ERP and other critical interface applications. ・Experience working in a Citrix environment ・Knowledge of pharmaceutical GxP composition and development 【We are looking for...】 ・Those who desire self-growth ・Those who want to develop their career and skills |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Fluent(JLPT Level 1 or N1) |
| Salary | JPY - Japanese Yen JPY 8000K - JPY 9500K |
| Other Salary Description |
Health insurance, welfare pension insurance, employment insurance, workers' compensation insurance <Supplementary information on each allowance/system> Social insurance: ■ Fully equipped with social insurance <Education system/qualification assistance supplement> New employee training, technical training, OJT, e-learning, qualification acquisition support system, PM/Architect community <Other supplements> *We have adopted work regulations that comply with Japanese laws and customs, and we also offer a full range of welfare benefits. ■Business trip allowance ■Private clothes allowed (*office casual) ■Available for use of social insurance union resorts |
| Holidays |
Five-Day Workweek Paid Holidays |
| Job Contract Period |
Full-time employment |
| Nearest Station |
【Access】 6 minutes walk from Tokyo Metro Hanzomon Line “Hanzomon” station 4 minutes walk from Tokyo Metro Yurakucho Line "Kojimachi" Station 9 minutes walk from Nagatacho Station on the Tokyo Metro Hanzomon Line, Yurakucho Line, and Namboku Line 【Work Locations】 ・Depending on the project, you will work at Kanausaki in Tokyo. *There will be no transfers to areas other than Tokyo at any of the workplaces. *The possible frequency of remote work varies depending on the project. |
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