• Provide accurate and timely responses for inquiries coming through email and live chat support channels.
• Filter content from the client's website.
• Perform data and research functions.
• Provide support through known basic troubleshooting techniques.
• Manage and resolve customer complaints.
• Identify and escalate priority issues.
• Route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures.
• Always strive for Good Customer Sati ...
• Reviewing Online Videos/Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material
• Reviewing/updating contents on a popular social media platform
• Audit of content received and sharing for Social Media Upload Generic
• Proficiency in Native Language (Read/Speak)
• Good command over verbal & written English language
• Prior work experience in a LPO/Regulatory work, Social Media platforms is a plus
• Awareness of current affairs and events in the respect ...
[Job Summary]
We are looking for a customer service representative to provide prompt and courteous support to customers who use our e-commerce site. You will be responsible for maintaining high customer satisfaction by responding to customer inquiries and resolving problems.
Main duties:
1. Customer support:
-Respond to customer inquiries via phone, email, chat, etc.
-Answer questions about order status, return/exchange procedures, product information, etc.
-Respond promptly and appropriately to complaints and problems
This Order Procssing Specialist is the responsibility of all customer oder related job, handling for Japan domestic delivery, communicating with customers and internal dept. to ensure the on-time delivery and make invoices.
Description
・Receive orders from the customers, to handle orders accordingly to take into SAP system with delivery and pricing info accurately.
・Correspond requirements from the customers about deliveries and timelines of orders.
・Issue related documents, such as Order Confirmation, Delivery notes, Invoice or Credit no ...
1. Review content published on social media platforms (e.g. posts, comments, ads) for appropriateness, quality, and regulatory compliance.
2. Evaluate whether content conforms with company brand image and policies, and take appropriate action if content needs to be modified or removed.
3. Address user feedback and complaints regarding content, and liaise with relevant departments to resolve issues.
4. Maintain knowledge of social media platform guidelines and regulations to ensure appropriate content is published. ...
1. Customer Support: Respond to travel-related inquiries and requests, and provide courteous and prompt support via phone, email, or chat.
2. Reservation Management: Manage reservations, changes, and cancellations for travel products, and propose optimal solutions to meet customer needs.
3. Information Provision: Provide information about travel destinations and tours, and provide the necessary support to resolve customer questions and concerns.
4. Problem Resolution: Deal with troubles and emergencies during travel, and wor ...
[Job Overview]
We are looking for an overseas VTuber talent manager. This VTuber agency will oversee the debut of talented and attractive talents.
Currently, we have 15 unique talents, and 8 second-generation talents debuted in September, and in 2 weeks, the channel subscribers exceeded 25,000, and all of them are supported by many fans.
You will be entrusted with an important position to seriously engage with, develop, and promote the affiliated talents.
[Specific duties (example)]
■Schedule management and mental care for overseas VTuber talent ...
Liaising between guests and partners to resolve wide range of issues via phone and email on various topics such as: additional travel advice, modifications, cancellations etc
-Providing accurate, valid, and complete information by using the right tools, methods, and processes.
-Ensuring a high level of customer service and a positive guest experience
-Supporting your colleagues with peer learning, and being open to feedback from others
-Meet service targets and call handling quotas
-Make effective decisions on when to handle a case and when to escal ...
You will help provide excellent service to our partner brands by:
∎ Manage and utilize metrics to drive positive change in areas such as service level agreements, productivity, customer satisfaction, quality, NPS, and contact rates.
Collaborate with direct reports to learn from real-world situations and set and improve goals based on metrics.
Manage your team's contribution to the customer experience budget and monitor costs and losses incurred.
Work with leads to create strong connections with the entire team ...
As a Sales Support Expert, you will handle the process from the inquiry stage to the after-sales service.
Description
As a Sales Support Expert, you will handle the process from the inquiry stage to the after-sales service. Among the main responsibilities:
* Sales support for the products sold to global customers - Commercial & Technical support including proposals, technical meetings, price approval, etc.
* Technical specifications and proposal discussion support of the products
* Projects Management: New Product management, Products Cos ...
[Job Summary]
The First Business Division, which is responsible for services in the entertainment field of our company, provides comprehensive quality assurance services, such as testing during the game development process for smartphones and home game consoles, and post-release support, to customers, mainly major game companies and overseas titles.
We are looking for a customer support leader to work at the Nagoya Center, which is our only "global base" and boasts the top share in multilingual game customer support!
You will be the leader of the cust ...
・Response to customer inquiries
- Collaborate with each team to answer customer questions and solve problems
・Supervision of part-time operators
・Other incidental work (translation, etc.) ...
Help desk operations and IT infrastructure management for client-based IT equipment and systems
・Respond to various inquiries from users (PC operation, network support, business application support, troubleshooting, etc.)
・Account management (password reset, ID issuance, etc.)
*Supported languages are Japanese and English
*Supported channels include phone, email, chat, web, etc. ...
・ Responding to inquiries from Korean customers
· Work with other teams to resolve customer complaints
・ Supervision of part-time customer service providers
・ Other related work (translation, etc.) ...