Jobs in Japan search results

宿泊に関するサポートをするチームでのマネージャーポジションです。

・チーム メンバーを理解しコーチングをする
・会社目標を理解し、サービスレベルを向上させる
・会社ポリシーと手順を適切かつ効果的に実施する
・レポートを分析し、改善のための提案をする
・勤怠管理、シフト調整、採用活動
・パフォーマンス評価
...

We are seeking an experienced and dynamic Service Delivery Manager to lead our Customer Service (CS) operations in Japan. As part of the APAC Service Team, you will oversee a team of approximately 100 in-house employees based in Tokyo, Japan. This critical role is responsible for ensuring the highest level of service delivery to our Japanese-speaking customers across all Lines of Business within the company.


Description

* Lead and manage the day-to-day operations of the Japan CS center.
* Develop and execute strategies to enhance customer satis ...

・You will be responsible for building a customer support system in the new Korean market, managing the quality of support, and managing the members.

・This is a position where you will be proactively managing and promoting projects and schedules in the customer support department and towards your personal goals.

▼Specific duties
・Responding to inquiries on Korean e-commerce platforms (Korean)
・Allocation and management of part-time staff resources
・Duties related to hiring part-time staff
・Improving the quality of Korean customer s ...

[Job Description]

1. Team Management: Effectively lead the Japanese customer support team and oversee their day-to-day operations.
2. Performance Evaluation: Regularly evaluate team members' performance and provide feedback and coaching.
3. Project Management: Lead the team towards achieving project goals and KPIs.
4. Problem Resolution: Respond promptly and effectively to customer inquiries and issues and manage escalations.
5. Training: Support the onboarding and ongoing training of new team members.
6. Communication: Report team status and are ...

◆ Average annual income ranking, No. 1 in Japan! Develop and sell machinery and equipment for companies in-house!
◆We have the R&D ability to create world-first and industry-first products, and our operating profit margin exceeds 50%!

[Business content]
This is a job where you will provide customer support to overseas subsidiaries (North and South America/Greater China/ASIA/EU) by explaining survey results and suggesting improvements tailored to the customer's usage environment.

<Specific duties>
・Report/support for products returned for r ...

As Customer Support Manager you will be responsible for overseeing and managing CS operations.


Description

As Customer Support Manager you will be responsible for overseeing and managing CS operations. Among the main responsibilities:

* Management of the customer service team
* KPI management
* Screening of account openings
* Management of BPO
* Investigation of laws and regulations, and response to inquiries, inspections, and requests from authorities, industry associations, etc.


Profile

The Team in Tokyo is looking for candi ...

Under the direction of the Customer Service Director and in cooperation with outsource company, adjust
work priorities and optimize personnel assignments according to daily order progress to ensure the
required order cut time of customer orders.


Description

⚫ Monitor the progress of operations in the supply chain from Order to Cash and confirm that
operations are running smoothly.
⚫ Improve internal and external services in Consignment business(short-term and long-term lending )
and sales operations.
⚫ Coordinate work priorities with ...

【業務内容】
オペレーターの日常業務のアシスタント
〇電話、ファックス、Eメールによる問い合わせ対応
〇顧客満足度を定期的にモニターし、未解決の問題があれば解決し、将来のビジネスを確保する。
〇チームメンバーが効果的に育成され、ホテルの施設やプロセスを十分に理解し、関係構築、顧客サービスにおいて高い品質基準の文化を生み出すようにする。
〇トレーニングとチームワークを重視し、オ ...

【お仕事内容】

• 新人およびスタッフの採用、指導、トレーニング
• スムーズなスキルの運用と日常業務ワークフローに従って稼働できるように
• パフォーマンス管理
• 実装ライフサイクル全体でクライアントの問題を迅速かつ正確に処理
• チームの勤務表を効率的に管理し、サービスの改善に取り組む
• 品質監査、CSATの詳細な分析、支払い監査など（クライアントの期待に応じる）
• オペレーシ ...

Liaising between guests and partners to resolve wide range of issues via phone and email on various topics such as: additional travel advice, modifications, cancellations etc
-Providing accurate, valid, and complete information by using the right tools, methods, and processes.
-Ensuring a high level of customer service and a positive guest experience
-Supporting your colleagues with peer learning, and being open to feedback from others
-Meet service targets and call handling quotas
-Make effective decisions on when to handle a case and when to escal ...

[Web3 app service with over 2 million users worldwide]

<Business details>
We have developed an app that allows you to earn virtual currency (crypto assets) just by shopping!

<Job details>
・Support work related to apps and marketing
・Customer support
・Social media operation, etc.
*You will use your own native language (the language you were born in and grew up in) to conduct marketing such as customer support and market research in your language area of expertise (English, German, French, Spanish, Portuguese, and Hindi). ...

As the Head of the Customer Care Call Center you will have the responsibility to improve the overall operations of the call center, increase the business potential of the Brand's stores and the potential of the sales staff who interact with clients, thus contributing directly to the growth of the business.


Description

As the Head of the Customer Care Call Center you will have the responsibility to improve the overall operations of the call center, increase the business potential of the Brand's stores and the potential of the sales staff who inter ...

What is your mission?

You will help provide excellent service to our partner brands by:

∎ Manage and utilize metrics to drive positive change in areas such as service level agreements, productivity, customer satisfaction, quality, NPS, and contact rates.
 Collaborate with direct reports to learn from real-world situations and set and improve goals based on metrics.
 Manage your team's contribution to the customer experience budget and monitor costs and losses incurred.
 Work with leads to create strong connections with the entire team ...

[Job Description]
Job Description upon joining:
This department is responsible for services in our entertainment field, and provides comprehensive quality assurance services, such as testing during the game development process for smartphones and home game consoles, and post-release support, to clients, mainly major game companies and overseas titles.
We are looking for someone to work as a customer support leader at the Nagoya Center, our only "global base" and the top share in multilingual game customer support!
You will be the leader of a customer ...

◎We are developing a cross-border e-commerce business!
◎We support over 1,000 Japanese e-commerce sites, including fashion, anime, and hobbies, and deliver a variety of Japanese products to the world!

Job type
Customer support

Job description
We provide a groundbreaking cross-border e-commerce service that allows you to freely shop online for Japanese products even when you are overseas, without worrying about borders! In this role, you will be handling inquiries by email from customers in English-speaking countries. It is a very rewarding j ...

We are seeking an experienced and dynamic Service Delivery Manager to lead our Customer Service (CS) operations in Japan. As part of the APAC Service Team, you will oversee a team of approximately 100 in-house employees based in Tokyo, Japan. This critical role is responsible for ensuring the highest level of service delivery to our Japanese-speaking customers across all Lines of Business within the company.


Description

* Lead and manage the day-to-day operations of the Japan CS center.
* Develop and execute strategies to enhance customer satis ...

お客様からの旅行に関するサポートをして頂く部署にて、カスタマーサポートの品質基準を確立をするお仕事となります。

●品質基準の確立: 企業の品質基準を確立・維持するためのガイドラインを開発する。
●クオリティコントロール: プロセスや成果物の品質を監視し、問題や不備を特定するための監査や検査を実施する。
●品質に関するフィードバックを提供し、改善のための提案を行う。
●データ分析 ...

[Job Summary]
The First Business Division, which is responsible for services in the entertainment field of our company, provides comprehensive quality assurance services, such as testing during the game development process for smartphones and home game consoles, and post-release support, to customers, mainly major game companies and overseas titles.
We are looking for a customer support leader to work at the Nagoya Center, which is our only "global base" and boasts the top share in multilingual game customer support!
You will be the leader of the cust ...

We are looking for an experienced and motivated operations manager to join our travel company and oversee the day-to-day operations of our business. You will be responsible for ensuring that our travel services and products are delivered to our customers in a timely, efficient, and high-quality manner.

As an operations manager, you will:
1. Manage and supervise a team of travel agents, drivers, guides, and other staff, and provide them with training, coaching, and feedback
2. Plan and coordinate travel itineraries, bookings, reservations, and transp ...

お客様からの旅行に関するサポートをして頂く部署にて、
研修やトレーニングを実施するお仕事です。

●トレーニングプログラムの開発:
新入社員や既存のスタッフ向けのトレーニングプログラムを開発し、内容を継続的に改善する。
●トレーニングセッションの実施:
新入社員のオンボーディング、既存スタッフのスキル向上のために、トレーニングセッションを計画・実施する。
●教材の作成:
トレー ...