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Updated 2024-05-17
Activated 2024-05-17

Customer Support (Korean)
Automatically translated job page

  • Recruiter
  • Staff Level
  • No Industry Experience Required
  • Women Welcome
  • Business Expansion
  • Overseas Business
  • Career Options Available
  • International Team
  • Language Skills
  • Publicly Listed Company
  • No Transfer
  • Global Company
This posting is managed by: 株式会社GNNキャリア
Company Name Company is not publicly visible
Job Type
Customer Service - Customer Support
Customer Service - Call Centre Manager/SV
Sales/AE - Customer Success/Client Success
Industry Distribution/Retail
Location Asia Japan Tokyo

Job Description ・You will be responsible for building a customer support system in the new Korean market, managing the quality of support, and managing the members.

・This is a position where you will be proactively managing and promoting projects and schedules in the customer support department and towards your personal goals.

▼Specific duties
・Responding to inquiries on Korean e-commerce platforms (Korean)
・Allocation and management of part-time staff resources
・Duties related to hiring part-time staff
・Improving the quality of Korean customer support, training part-time Korean staff

▼You will also be able to take on the following duties
・Managing the KPIs of the customer support team, implementing improvement proposals for efficiency
・Planning and executing measures to improve service and satisfaction
Company Info [About the company]
A Tokyo Stock Exchange Prime listed company that operates a global platform

[Passive smoking prevention measures]
Smoking is prohibited indoors
Working Hours Discretionary work system or flextime system (core time: 10:00-15:00)
[Required conditions]

- Native level Korean or higher

- Business level Japanese or higher

- Work experience in customer support and service department in the EC industry (3 years or more)

[Preferred conditions]

- Business level English or higher

- Experience in project management for new businesses

- Interest/knowledge of Korean culture such as KPOP/content market

- Interest in service improvement methods such as lean startup

- Interest in AI/machine learning

[Desired personality]

- Someone who can sincerely face customer issues

- Someone who values teamwork and can improve themselves

- Someone who can act independently and respond flexibly

- Someone who can take immediate action without blaming others

- Someone who can actively work to improve services

Someone who can devise ways to carry out work efficiently
English Level None
Japanese Level Business Level(JLPT Level 2 or N2)
Korean Level Native Level
Salary JPY - Japanese Yen JPY 4000K - JPY 7000K   
Other Salary
・Social insurance provided
・Stockholding plan
・Defined contribution plan
・Defined benefit plan
・Stock option plan
・Maternity gift plan
・Wedding gift plan
・Child allowance payment plan
・Shortened working hours, work from home system
・Regular health check-ups
・Qualification acquisition gift plan
・Babysitting subsidy system
Holidays ・2 days off per week (Saturdays, Sundays, and holidays), public holidays
・Year-end and New Year's holidays (granted from the month of joining)
・Refreshment leave
・Birthday leave
・Long-service leave and bonus system

Please apply from here




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