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Updated 2024-05-02
Activated 2024-04-24
Activated 2024-04-24
[English] Customer support leader/member and man-hour management/game industry/annual salary 4.04 million to 6 million yen @ Nagoya
- Recruiter
- Senior Level
- No Industry Experience Required
- No Dress Code
- More Than 120 Days off per Year
- New Business
- International Team
- Language Skills
- English Language Skills
- Major Company
- No Specific Experience Required
- No Experience Required
| This posting is managed by: | GLOBALPOWER Inc. / 株式会社グローバルパワー |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 Customer Service - Call Centre Manager/SV |
| Industry | Games |
| Location |
Asia
Japan
Aichi
Nagoya
|
| Job Description |
[Job Description] Job Description upon joining: This department is responsible for services in our entertainment field, and provides comprehensive quality assurance services, such as testing during the game development process for smartphones and home game consoles, and post-release support, to clients, mainly major game companies and overseas titles. We are looking for someone to work as a customer support leader at the Nagoya Center, our only "global base" and the top share in multilingual game customer support! You will be the leader of a customer support team in a flat workplace with many foreign nationals! Would you like to work with us to liven up global game projects, from major game companies to overseas titles? As the leader of the customer support team for existing client projects, you will mainly be responsible for the following tasks (project management). ・Management of customer support team members (attendance management, shift management, ・Response quality management (progress check, member follow-up, quality improvement) ・Client negotiations (reporting work progress, creating/explaining labor cost estimates, etc.) ・Understanding project sales/income/expenses ・Business improvement (cause analysis/response command for service troubles, etc.) ・Preparation for new project launch Discovering new leaders/OJT *The job content may change in the future. Details will be provided at the interview. [Recruitment background] To start a new project [Attractive points] Our First Business Division, which is responsible for services in the entertainment field, provides comprehensive quality assurance services, including testing in the game development process for smartphones and home game consoles, as well as post-release support, to major game companies and customers mainly dealing with overseas titles. |
| Company Info |
We offer a variety of services to help improve the quality of our customers' software and hardware in areas such as debugging, verification and evaluation, and translation. By leveraging the collaboration of our group companies, we provide one-stop services from overseas expansion support, planning and development to customer support. ■Smoking policy in the office: No smoking in the office (smoking allowed outdoors) ■Established: 1994 ■Capital: Over 10 million yen but less than 100 million yen ■Number of employees: Over 1,001 ■Number of foreign employees: |
| Working Hours |
・Shift system ・Work 5 days a week (including weekends and holidays) ・10:00-19:00 8 hours of work, 1 hour break *Working hours may vary slightly depending on the project you are in charge of. ・Overtime: Yes (average 10-20 hours per month) |
| Job Requirements |
[Required conditions] ・Experience in email support and handling inquiries (those with work experience) [Preferred conditions] ・Experience in team management (5-10 people, various nationalities, 20s-early 30s *Mostly young people, mostly women (60%)) ・Proven track record in customer support ・Experience communicating with BtoB customers ・Work experience in English (fluent communication skills) ・800 points or more on the TOEIC in English, N1 level in Japanese exams ・Experience working within a project/team to achieve mid- to long-term quality improvement ・Someone who sympathizes with the appeal of games and wants to pursue a career in that industry [Ideal personality] ・Ability to work with a team to achieve the best results ・Ability to think things through calmly and find answers ・Ability to carry out various tasks simultaneously ・Someone who likes games and wants to work in games ・Ability to adapt quickly to a changing environment ・Attitude to enjoy communicating directly with customers |
| English Level | Fluent (TOEIC 865-) |
| Japanese Level | Business Level(JLPT Level 2 or N2) |
| Salary | JPY - Japanese Yen JPY 4000K - JPY 6000K |
| Other Salary Description |
Annual salary: 4.04 million to 6 million yen Annual salary system Monthly salary: 336,700 yen to 500,500 yen Basic salary: 291,200 yen to 432,860 yen Fixed overtime pay (for 20 hours): 45,500 yen to 67,640 yen Bonus: None Salary increase: Yes (twice a year: April, October) Transportation allowance: Yes Transportation allowance details: Up to 5 yen per month ■Welfare benefits Social insurance provided Travel allowance Retirement allowance system Congratulatory and condolence money Employee stock ownership plan Qualification acquisition assistance (up to 50,000 yen) Award system Club activity system Free coffee/tea/green tea Snacks for sale in the office (some centers) Recreation facilities In-house one-coin chiropractic and rest room (some centers) Wealth formation seminars Harassment prevention measures (free consultation room, etc.) |
| Holidays |
・2 days off per week *Shift system (differs depending on department and job type) ・Flexible holidays (can take 2 consecutive days once a year at any time) ・Paid holidays (10 days granted on joining day, can be used up to 3 days during probationary period) ・Year-end and New Year holidays ・Childcare leave, maternity leave, and nursing care leave ・Celebration and condolence leave [Annual holidays] More than 120 days |
| Job Contract Period |
Full-time employee, with a trial period of 3 months *There will be no change in wages during the trial period |
| Nearest Station | Sakae Station |
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