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Updated 2024-04-22
Activated 2024-04-10
Activated 2024-04-10
Operations Manager
- Recruiter
- Manager Level
- Women Welcome
- International Team
- Language Skills
- English Language Skills
- International Transfer
- Urgent Hiring
- Overseas Business Trips
- Rapidly Growing
- Working Parents Welcome
- Global Company
| This posting is managed by: | Tech Alliance KK |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
Customer Service - Call Centre Manager/SV
Hospitality Business Specialists - Travel Industry Related |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
We are looking for an experienced and motivated operations manager to join our travel company and oversee the day-to-day operations of our business. You will be responsible for ensuring that our travel services and products are delivered to our customers in a timely, efficient, and high-quality manner. As an operations manager, you will: 1. Manage and supervise a team of travel agents, drivers, guides, and other staff, and provide them with training, coaching, and feedback 2. Plan and coordinate travel itineraries, bookings, reservations, and transportation for our customers, and handle any issues or complaints that arise 3. Monitor and optimize the performance, quality, and profitability of our travel operations, and implement policies and procedures to improve them 4. Liaise and negotiate with our suppliers, partners, and vendors, and maintain positive and professional relationships with them 5. Research and analyze the latest trends and developments in the travel industry, and identify new opportunities and initiatives to grow our business 6. Ensure compliance with all relevant laws, regulations, and standards in the travel industry, and maintain accurate and up-to-date records and reports To be successful in this role, you will need: 1. A bachelor's degree in tourism, hospitality, business, or a related field; a master's degree is preferred 2. At least 5 years of experience in the travel industry, preferably in a managerial or supervisory role 3. Excellent knowledge of travel operations, products, and systems, such as GDS, CRM, and ERP 4. Strong leadership, communication, and problem-solving skills 5. A customer-oriented and results-driven mindset 6. A passion for travel and a willingness to travel frequently |
| Company Info | A global OTA group |
| English Level | Fluent (TOEIC 865-) |
| Japanese Level | Native Level |
| Salary | JPY - Japanese Yen JPY 5500K - JPY 7500K |
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