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Updated 2025-03-20
Activated 2024-07-12

Customer Service

This posting is managed by: Career International FOS Sdn Bhd
Company Name Career international Sdn Bhd
Job Type Customer Service - Customer Support
Other Job Type - New Graduate & Entry Level
Other Job Type - Other Job Type
Industry Telecommunications/Information Services
Location Asia Malaysia Selangor

Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Job Description:

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Maintain basic knowledge of client products and/or services

Prepare complete and accurate work including appropriately notating accounts as required

Participate in activities designed to improve customer satisfaction and business performance
Offer additional products and/or services

Track, document and retrieve information in call tracking database

Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Company Info BPO Company. This Company is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients.
Working Hours 8am-11pm
Rotational shift (No night shift)
Job
Requirements		 Bachelor /Diploma / Fresh Graduate / Experience /Passport valid for 16 months /
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Chinese Level None
Salary MYR - Malaysian Ringgit MYR 118K - MYR 138K   
Other Salary
Description		 Medical Benefit
Training provided
employment pass
flight ticket
Annual leave
other
Holidays Five-Day Workweek
Sick Leave
Nearest Station Near with public transport
Near with shopping Mall
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