We use cookies to deliver our services. By visiting our website, you agree to the use of cookies as described in our  Privacy Policy
Click here to hide.

Daijob.com is Japan's definitive job site for multilingual professionals.

Job Search

keyvisual
Updated 2024-06-28
Activated 2024-06-23

Customer Service (Live Chat/Japanese)

This posting is managed by: Career International FOS Sdn Bhd
Company Name Company is not publicly visible
Job Type Customer Service - Customer Support
Customer Service - Call Centre Manager/SV
Industry Consulting - Other
Location Asia Malaysia Kuala Lumpur

Job Description POSITION SUMMARY:

The Client Service Associate is to help support advertisers worldwide through chat, email, and callbacks.

DUTIES AND RESPONSIBILITIES:

Understand customer enquiries and respond via applicable channels: email, chat, and call backs
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
Manage customer escalations and ensure that these are answered, tracked, and escalated as required
Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
Ensure all SLAs are met accordingly
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service
Able to communicate effectively with customers in a friendly and polite manner following the processes
Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native languages
Company Info A global technology and customer services company at KL Sentral.
Working Hours Working hours: Mon-Sun, 24/7 Rotational Shift
Job
Requirements		 Generic & Behavioral Skills

Proficiency in Language (Read/Speak)
Good command over verbal & written English language
Min Diploma in any discipline
Prior work experience in an LPO/Regulatory work, Social Media platforms is a plus
Awareness of current affairs and events in the respective markets/countries
Mature & analytical
High on teamwork and engagement
Able to work on 24/7 rotational shifts
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Chinese Level None
Korean Level Native Level
Salary MYR - Malaysian Ringgit MYR 118K - MYR 138K   
Other Salary
Description		 Social Insurance
Education/ Training
Rent Subsidy
Holidays Five-Day Workweek
Sick Leave
Paid Holidays
Job Contract
Period		 Full time position
Nearest Station KL Sentral (Nu Sentral)
Like Apply
Back

Japan's No1 job site for multilinguals・Job Details 「Daijob.com]　TOP

You will now be redirected to an external site.
Please confirm each site’s terms of agreement (privacy policy) in regards to the management of personal information.

Agree and Redirect

Please apply from here

Apply Like

Recruiter

Career International FOS Sdn Bhd

Company Information

Feature Article

Job List

Hot Agent

Like Apply