We use cookies to deliver our services. By visiting our website, you agree to the use of cookies as described in our  Privacy Policy
Click here to hide.

Daijob.com is Japan's definitive job site for multilingual professionals.

Job Search

keyvisual
Updated 2024-07-05
Activated 2024-07-02

Customer Service Representative (Aviation on-site)

This posting is managed by: Career International FOS Sdn Bhd
Company Name Company is not publicly visible
Job Type Customer Service - Customer Support
Industry Other
Location Asia Malaysia Kuala Lumpur

Job Description Position Summary:
The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s
inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via
phone, email and chat.

DUTIES AND RESPONSIBILITIES:

Primary Job Functions:
• Answer incoming calls including email and chat in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep the customer’s privacy and protect customer information
• Meet personal/team qualitative and quantitative targets
• Handle simple to difficult inquiries in a given span of time
• Manage different types of callers in a given span of time
• Achieve the given metrics in accordance to the center’s commitment to client
• Manage and resolve customer complaints
• Identify and escalate issues to supervisors
• Provide accurate information and excellent customer service
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable resources
• Process request according to customer’s preference on time
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Complete call logs and report
Company Info BPO industry with various ongoing projects
Working Hours 9:00AM to 6:00PM
Mon to Sun (5 Days working)
Job
Requirements		 Diploma / Degree
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Native Level
Salary MYR - Malaysian Ringgit MYR 98K - MYR 118K   
（Monthly Salary Range: MYR - Malaysian Ringgit MYR 8167 - MYR 9833 *Divided into12month ）
Other Salary
Description		 Housing allowance, insurance, work visa
Holidays Five-Day Workweek
Job Contract
Period		 Hiring fulltime positions
Nearest Station Located at the center of city
Has public transportations
Nearby accommodations
Like Apply
Back

People who viewed this job offer also looked into these.
Japan's No1 job site for multilinguals・Job Details 「Daijob.com]　TOP

You will now be redirected to an external site.
Please confirm each site’s terms of agreement (privacy policy) in regards to the management of personal information.

Agree and Redirect

Please apply from here

Apply Like

Recruiter

Career International FOS Sdn Bhd

Company Information

Feature Article

Job List

Hot Agent

Like Apply