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Updated 2024-03-06
Activated 2024-03-06
Activated 2024-03-06
Customer Support Specialist (Japanese)
- Recruiter
- Staff Level
- More Than 5 Positions Open
- Women Welcome
- Career Options Available
- Publicly Listed Company
- Degree Not Required
- Urgent Hiring
- Rapidly Growing
- Global Company
- Experience Welcome
- Visa Support Available
| This posting is managed by: | Career International FOS Sdn Bhd |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
Customer Service - Customer Support
|
| Location |
Asia
Malaysia
Kuala Lumpur
|
| Job Description |
Responsibility : • Provide timely support to customers through available communication channels (inbound phone calls and email). • Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times. • Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty. • Identify and escalate priority issues through appropriate channels as and when necessary. • Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience. • Maintains and improves quality of service by sharing suggestions and recommendations. • Keeps job knowledge and skills up to date by attending training and continuously learning. • Meets all key performance indicators set by the company and client. • Adheres to the policies and procedures set by the company and client. |
| Company Info | BPO industry |
| Working Hours | 6am - 6pm |
| Job Requirements |
Diploma Bachelors |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Native Level |
| Salary | MYR - Malaysian Ringgit MYR 78K - MYR 98K |
| Other Salary Description |
Education/ Training Health Insurance Professional Development |
| Holidays |
Five-Day Workweek Congratulatory or Condolence Leave Sick Leave |
| Nearest Station | KL SENTRAL |
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