Jobs in Japan search results

Incident, Problem management and reporting
Design & optimize the ITSM processes to ensure consistency across all IT.
Align to MetLife global process and tools (Service Now) where possible. Design and operations need to be continuously improved by cooperating/discussing with global service owner.
Take a “Command & Control” role to ensure incidents are well managed, communicated and ultimately resolved in a timely manner.
Ensure root causes analysis and remediation plans are tracked and implemented in a timely manner.
Although not a primary respon ...

Communicate closely with business units regarding Voice infrastructure and define requirements.
Design configurations and create blueprints for Voice infrastructure.
Perform advanced testing and upgrades of Voice devices.
Establish and update local standards and best practices in technical areas.
Provide leadership on the Voice engineering team.
Communicate with vendors and control them appropriately.
Communicate directly with vendors, peers, business partners, application developers, and management as needed.
Response for researching and identify ...

オフィス内およびリモートユーザーのPCや関連するハードウェアに関するヘルプデスクサポートを提供し、ソフトウェアやツールのインストールや設定、ユーザーアカウント管理、資産管理などの業務を担当します。


Description

* エンドユーザーに向けてMacおよびWindowsを含むPCのヘルプデスクサポートをオフィス内及びリモートで提供する
* 最新のセキュリティソフトウェアやツールを含む機器のインストール ...

Experience in system development management and requirement definition, especially knowledge and experience in infrastructure and PMO systems.
Those who are familiar with ITIL framework and have knowledge of system operation management/operation design (infrastructure operation, application operation, user support, etc.).
you must have experience as a supervisor with 2 to 5 members under your supervision.
The candidate should be able to provide not only advice and research, but also concrete action plans and client-facing materials. The candidate shou ...

This role involves managing digital workplace services, ensuring their reliability, efficiency, and quality, coordinating with stakeholders, monitoring KPIs, and implementing best practices, while also ensuring business goals and technical specifications align with internal and external stakeholders.


Description

* Oversee the complete provision of digital workplace services, including planning, execution, assistance, and maintenance
* Assure the dependability, efficiency, and quality of digital office solutions, including remote access technolo ...

グローバルITチームと連携して、システムの変更と標準化をグローバルプロジェクトとして推進するポジション。


Description

* インフラストラクチャとネットワーク領域に関連する日常業務のサポート
* グローバル標準の情報セキュリティの展開とセキュリティツールの実装支援
* SOX、ITIL、ISOなどのコンプライアンス/監査を重視したIT環境の提供と改善
* ITチームとしての内部システムのサポートと更新（社 ...

15+ years of IT experience in Application / Infrastructure platform support with Incident, change and Problem Management in a Service Operations lead role
Good experience in SLA adherence, ticket management, Escalation and Notification management
Follow-ups and mitigation of incidents until resolution adhering to the agreed process & SOPs.
Experience in ITSM following ITIL Framework and Methodologies with best practices to deliver under SLA targets.
ITIL foundation certification preferred
Takes ownership of every open ticket, drives them from New to ...

Service Transition Planning:

Develop and implement comprehensive service transition plans for new or modified services.
Collaborate with project managers, development teams, and other stakeholders to ensure alignment with project timelines and goals.
Define and document transition milestones, dependencies, and success criteria.
Change Management:

Work closely with the Change Management team to assess and authorize changes to the production environment.
Ensure that changes are properly documented, tested, and approved before being deployed into ...

Responsible for designing, implementing, and managing ITSM processes within the Global ServiceNow framework. Collaborate with internal IT teams globally and external stakeholders, including service providers and consultants.


Description

* Develop, implement, and maintain IT service management processes based on ITIL.
* Identify, assess, and prioritize ITIL, SecOps, ITOM, Agile processes in Global ServiceNow.
* Facilitate communication between IT and non-IT departments to ensure proper understanding and alignment of IT service requirements.
...

グローバル企業が、IT サポートスペシャリストを募集しています。
WindowsおよびMacのヘルプデスク対応を行って頂ける候補者を求めております。

国内1000名程のユーザを10名程のチームでサポートしており、変化の早い最新技術にも順応して頂きます。
レポート先は国内のIT ディレクターまたはビジネス系マネージャーとなりますが、他のITメンバーとの協業も数多く発生します。

職務概要：
- オフィス内およ ...

• Handling technical inquiries remotely - tier 1 and tier 1.5 (escalation)
• Handling technical inquiries onsite - tier 2 and tier 2.5 (escalation)
• Schedule, monitor and deliver support for end-users within agreed SLA levels between BIOS and client(s).
• Demonstrate the ability to identify and escalate requests for approval, when needed.
• Provide VIP support for internal (BIOS) and external (Client) end-users.
• Undergo regular training to improve support skills. ※Training scheduled and provided through official tools.
• Conduct ...

日本国内および世界中の同僚と協力して、現在の運用をサポートし、新しいネットワークのソリューションを構築するポジション。


Description

* 現在の運用をサポートするだけでなく、日本国内および世界中の同僚と協力して新しいネットワークのソリューションを構築する
* ビジネスおよび技術の議論に参加し、業務の安定性、持続可能性、およびコンプライアンスを確保しながら作業方法を最適化する


P ...

Establish the creation of standard artifacts, best practices, standards and learning plans
Collaborate with a global team to scope and design solutions for documented business and technical needs, with an emphasis on / preference for minimizing customization
Lead the evaluation of new ServiceNow solutions, proof of concept efforts, and other engineering initiatives relevant to the project
Develop detailed architecture, design and coding standards for the development teams to follow. Lead design and code walkthroughs.
Participate in the agile process ...

顧客の要望に叶うビジネスソリューションと戦略を案内・展開していただきます。業界や市場に関する深い専門知識・知見と技術
的な視点をもって、顧客のニーズや要件を満たすハイレベルなテクニカルな運用戦略、ソリューションを提供します。


職務内容

* コスト、契約条件、ビジネスの状況、顧客の技術的環境など、あらゆるリソースやと制約を考慮し、ビジネスと技術の両方の観点から総合的なソリュ ...

Decompose business problems quickly and determine the root cause and provide solution alternatives
Participate as a domain expert in customer-facing meetings to facilitate discussions regarding ServiceNow initiatives
Develop a thorough understanding of the customer’s requirements and assist the project team in applying industry best practices and detailed knowledge of ServiceNow to help design optimal solutions that support the business processes that meet or exceed functional requirements
Create Wireframes / Mockups for the user stories and review ...

Perform development and configuration of a variety of areas including, but not limited to Service Portal, Service Catalog, Incident, Problem, Change, Knowledge, Release / SDLC, Asset Management, Configuration Management (CMDB), Project, Timecards, Mobility, Reporting and Performance Analytics.
Collaborate with a global team to scope and design solutions for documented business and technical needs, with an emphasis on / preference for minimizing customization.
Design technical solutions to address complex requirements, evaluate alternate solutions, iden ...

Responsible for planning and renewing due to expiry of maintenance, or for improvements aimed at improving quality and reducing costs
In addition, the execution will be outsourced to an external party, but you will be in charge of its management and acceptance inspection ...

Identify root causes of technical issues, and job failures.
Demonstrate problem-solving, analysis, and prioritization skills.
Implement best production support programming practices.
Perform level of effort estimates for assigned tasks and change orders.
Engage and escalate with appropriate teams/stakeholders to resolve issues.
Proactively participate in designing, implementing, and operating the platform services for internal and external customers. ...

• Responsible for interacting with customers for requirement gathering, Developing/administering technical solutions on the ServiceNow tool platform to satisfy the business needs of the IT department and beyond.
• Implementations and enhancements of ITSM module with Service Catalog, Workflows, Flow designers, Incident, Problem, Change, Knowledge management and CMDB modules etc.
• Implement Reports, Dashboards, KPI and Performance Analytics for different modules of ServiceNow.
• Manage ServiceNow Version Upgrading, Patching’s activities.
• ...

• Ability to lead, provide training, guidance to other staff
• Lead and contribute technical expertise to define, document, implement the ITIL processes
• Continuously refine ITIL processes, policies, configurations to improve the operational efficiency
• Create detailed documentation of ITIL processes including designing processes and their flows with inputs, outputs, RACI, CSF/KPI metrics, process dependencies and process steps
...