Customer Support Engineer
・
Jobs in Japan search results
Search Results
Use your English / language skills as a bilingual to find work in Japan in 「Customer Support Engineer」 and expand your experience and expertise.
At Daijob.com, we have a wealth of information on jobs in Japan and how you can make the most of your skills in 「Customer Support Engineer」.
For those with bilingual skills looking for work in Japan in 「Customer Support Engineer」, please refer to the below list of jobs, or refine your search further.
Daijob.com has plenty of jobs in Japan for bilinguals so let’s search Daijob.com to find your perfect matching job in Japan!
Our client is the No.1 Online Travel Agency in Japan.
They provide services in leisure and also business travelers a variety of accommodation choices to meet all of their travel needs. Their mission is to provide quality experience to the travelers. Teir tech-team develop, operate, and maintain a large-scale platform that contributes over 1 trillion yen.
As a communication hub, Tech-support handles various inquiries from internal staff and external partners about the technical/product specifications or operations accurately and promptly. Diagnose a ...
■Job Description:
Operation support and maintenance support for digital systems consisting of video, audio, and IT equipment.
(Clients are foreign-affiliated companies, including Fortune 500 companies, with branches in Japan.)
*Any changes to job content in the future will be communicated during the interview. ...
This job involves developing web applications, mainly our own products, and setting up systems on behalf of customers. You will analyze customer requirements and be responsible for everything from system design to development, testing, and delivery. You will also set up forms and other screens from a dedicated management screen, and perform general operational tasks to support your business.
1) Proposal support from a technical perspective (working hand in hand with sales)
2) Requirement definition and basic design (working hand in hand with sales)
...
■ Skill Requirements
Operational manager of PC device operation and IT in general. (Leadership Experience)
- Understanding and experience of end-to-end services in various application processes and
PC steady operation management processes.
- Personnel management and lead of delivery members.
- Maintenance of operational quality (SLA/KPI management) and regular improvement activities.
- Vendor management
- Cost/Income and Expenditure Management
Experience in any of the following skills and qualifications are a plus.
・iPhone/Smartphone
・M36 ...
【Job Summary】
・Addressing incidents, problems, and service requests as part of application maintenance
・Follow service level agreement (SLA)
・Manage and deliver scheduled application tasks
・Troubleshooting application issues
・Collaborate with cross-functional teams to resolve issues
・Quick response to site users
・Provide daily updates and detailed information on incidents, problems, and tasks ...
Job Duties:
• Work on Incident, Problem and Service request as part of application maintenance
• Adhere to service levels agreements(SLA)
• Manage and deliver scheduled application tasks.
• Application issue Troubleshooting
• Work with cross functional teams for solving the issues
• Quick Response to the site users.
• Daily Updating of Incidents, Problems and Tasks with detailed information
Requirements:
• Japanese and English language skills are mandatory
• 5-8 years of Working Experience of working on applicat ...
Provide desktop support to internal staff at a top-ranked investment bank/financial services company. You will be using both Japanese and English working in an international team. This job is a contract position with possibility of being converted to perm after 1 year.
Description
* Troubleshoot issues escalated from IT Helpdesk
* Provide on-site technical support for desktop PCs - both software and hardware
* Physically set up computers and software system installation
* Perform basic hardware moves and changes
* Record and manage all in ...
Responding, diagnosing, resolving, and tracking technical support by phone, email, and chat
Maintain SLO-defined response and resolution speeds
Maintain a high level of customer satisfaction and follow quality standards in 90% of cases
Use existing troubleshooting tools and techniques to identify the root cause of inquiries and provide root cause assessments for customers
Conduct internal classification queries to document problem classes and preventative actions, and analyze them further retrospectively
Report problems to the product engineering te ...
• Handling technical inquiries remotely - tier 1 and tier 1.5 (escalation)
• Handling technical inquiries onsite - tier 2 and tier 2.5 (escalation)
• Schedule, monitor and deliver support for end-users within agreed SLA levels between BIOS and client(s).
• Demonstrate the ability to identify and escalate requests for approval, when needed.
• Provide VIP support for internal (BIOS) and external (Client) end-users.
• Undergo regular training to improve support skills. ※Training scheduled and provided through official tools.
• Conduct ...
This position will be responsible for general desktop support for the Tokyo office, as well as remote support for other offices as needed.
・Setup, configuration, installation, and troubleshooting support
・Support including training, mentorship, and expert roles in specific software groups and group representation on large, multi-functional projects.
・Develop and track performance measurements and determine the optimal system configuration
・Identification of problems, creation of project plans/schedules, execution, and measurement of results ...