Customer Service ・ Jobs in Japan search results

As a Sales Support Expert, you will handle the process from the inquiry stage to the after-sales service.


Description

As a Sales Support Expert, you will handle the process from the inquiry stage to the after-sales service. Among the main responsibilities:

* Sales support for the products sold to global customers - Commercial & Technical support including proposals, technical meetings, price approval, etc.
* Technical specifications and proposal discussion support of the products
* Projects Management: New Product management, Products Cos ...

[Specific job details]

・Respond to customer inquiries via phone, email, and chat.
・Coordinate with overseas accommodation facilities and airlines according to the customer's situation and requests.
・Data input into internal system
・Creating reports for service improvement
・Communication with internal teams overseas

Although you will mainly be dealing with Japanese customers, you will be required to use English when communicating with overseas accommodation facilities and airline companies. We have a thorough education system in place ...

The Safety Specialist position entails fostering community engagement, crisis management, and implementing effective safety policies within a fully remote setting in Japan. The ideal candidate must have a minimum of 1 year of experience in cabin crew, contact center customer service, or hospitality, with native-level proficiency in Japanese and business-level proficiency in English.


Description

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Community Engagement: Establish and maintain strong relationships with community members, team members, and key stakeholders to understand and ramp ...

We are seeking an experienced and dynamic Service Delivery Manager to lead our Customer Service (CS) operations in Japan. As part of the APAC Service Team, you will oversee a team of approximately 100 in-house employees based in Tokyo, Japan. This critical role is responsible for ensuring the highest level of service delivery to our Japanese-speaking customers across all Lines of Business within the company.


Description

* Lead and manage the day-to-day operations of the Japan CS center.
* Develop and execute strategies to enhance customer satis ...

As a Customer Service Representative, you will be the voice of our brand, responsible for delivering exceptional service to our valued customers.


Description

* Promptly and effectively responding to customer inquiries and requests through various communication channels such as telephone, email, chat, and social media.
* Providing personalized solutions and assistance to meet customer needs, ensuring a positive and seamless experience.
* Managing customer complaints and concerns with empathy and professionalism, striving to find satisfactory r ...

The Customer Service Coordinator is responsible for overseeing all aspects of repair-related maintenance and for being the primary point of contact for all customer inquiries via phone, email, and after-sales support.


Description

The Customer Service Coordinator is responsible for overseeing all aspects of repair-related maintenance and for being the primary point of contact for all customer inquiries via phone, email, and after-sales support.

* Assisting customers through phone and emails regarding product requests, concerns, store hours, br ...

The Catering & Event Manager is a pivotal role within our esteemed global technology company, responsible for crafting and executing strategies, managing finances, and fostering a culture of excellence in our in-house Catering Operation. This role demands a keen focus on exceptional service delivery, business strategy formulation, sales forecasting, budgeting, and overall operational oversight.


Description

Responsibilities:

* Develop and implement strategies to enhance service quality and customer experience.
* Formulate business strategies ...

As a Sales Support Expert, you will handle the process from the inquiry stage to the after-sales service.


Description

As a Sales Support Expert, you will handle the process from the inquiry stage to the after-sales service. Among the main responsibilities:

* Sales support for the products sold to global customers - Commercial & Technical support including proposals, technical meetings, price approval, etc.
* Technical specifications and proposal discussion support of the products
* Projects Management: New Product management, Products Cos ...

自社のソーシャルギフトサービスを展開する当社にて、お客様やお取引先様とのお問合せ対応やギフトカード等の発送業務を行います。

【具体的な業務内容】
■ギフトカタログお受取人様からのお問い合わせ対応（比率：メール80%・電話20%）
「使い方がわからない」などのお困りごとに対して、電話対応の他、メールでの質問に対して返信を行い、お客様が安心して弊社サービスをご利用いただけるよう対応し ...

■Work in the ship agency department:
Japan domestic feeder operations, supplier negotiations and communication, and settlement of ship and coordinated ship allocation costs ...

Responsibilities:

• Provide accurate and timely responses for inquiries coming through email and live chat support channels.
• Filter content from the client's website.
• Perform data and research functions.
• Provide support through known basic troubleshooting techniques.
• Manage and resolve customer complaints.
• Identify and escalate priority issues.
• Route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures.
• Always strive f ...

What are your job tasks?

Deliver an experience that satisfies our clients.
Meet and exceed client required KPIs (Key Performance Indicators).
Understand company policies and maintain confidentiality.
Provide feedback to management on problems and areas for improvement.
Participate in training to improve job performance.
...

As a teammate you will:
• We provide an experience that satisfies our customers.
• Meet and exceed client-required KPIs (Key Performance Indicators).
• Understand TaskUs policies and maintain confidentiality.
• Provide feedback to management on issues and areas for improvement.
• Participate in training to improve job performance.
...

As a teammate you will:
• We provide an experience that satisfies our customers.
• Meet and exceed client required KPIs (Key Performance Indicators).
• Understand TaskUs policies and maintain confidentiality.
• Provide feedback to management on issues and areas for improvement.
• Participate in training to improve job performance.

We are looking for someone who:
• Those who can work in shifts (with night shift allowance).
• Experience in calls (a must be available, but not required)
• Good linguistic, writing and comprehension ...

As a teammate you will:
• We provide an experience that satisfies our customers.
• Meet and exceed client-required KPIs (Key Performance Indicators).
• Understand TaskUs policies and maintain confidentiality.
• Provide feedback to management on issues and areas for improvement.
• Participate in training to improve job performance.

...

As a teammate you will:
- We provide an experience that satisfies our customers.
- Meet and exceed client-required KPIs (Key Performance Indicators).
- Understand company policies and maintain confidentiality.
- Provide feedback to management on issues and areas for improvement.
- Participate in training to improve job performance.

...

We will provide customer support for international air cargo!

International courier export customer service
・Customer support via email and phone
・Regular meetings with customers (web/face-to-face)
・Communication with overseas agencies, schedule adjustment, etc.

English is required, and those who can speak Chinese will be even more successful! ...

[International students/specified activities VISA switch OK] We are looking for people who want to make use of their Portuguese/Spanish skills!

Multilingual contact center operator duties
・Conversation interpretation between Japanese and foreigners
・Interpretation for native staff working at overseas call centers
・Email translation, etc.

Mainly involves interpreting and e-mail translation for inquiries to transportation facilities, stores, medical facilities, public institutions, etc. using telephones and video equipment. ...

\ No experience required ♡ Completely home-based / People interested in beauty are welcome ♪

[Staff who respond to those who applied for beauty-related monitoring surveys]
・Explain the implementation details to applicants over the phone
-Change of reservation date and time
-How to fill out the questionnaire, etc.
・Proposal for implementing the project ...

\ No experience required ♡ Completely home-based / People interested in beauty are welcome ♪
[Staff who respond to those who applied for beauty-related monitoring surveys]
・Explain the implementation details to applicants over the phone
-Change of reservation date and time
-How to fill out the questionnaire, etc.
・Proposal for implementing the project ...