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Updated 2024-04-02
Activated 2024-04-02

Safety Specialist - FULL REMOTE

  • Recruiter
  • Staff Level
This posting is managed by: Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Customer Service - Customer Support
Industry Tourism/Hotels, Lodging/Restaurant, Food Services
Location Asia Japan

Job Description The Safety Specialist position entails fostering community engagement, crisis management, and implementing effective safety policies within a fully remote setting in Japan. The ideal candidate must have a minimum of 1 year of experience in cabin crew, contact center customer service, or hospitality, with native-level proficiency in Japanese and business-level proficiency in English.


Description

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Community Engagement: Establish and maintain strong relationships with community members, team members, and key stakeholders to understand and ramp up core work effectively.
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Crisis Management: Recognize case types and severity, de-escalate crises, and manage emotions to ensure a safe and supportive environment.
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Policy Implementation: Fully understand and implement internal policies, working closely with the Safety Lead to develop and enhance them as needed.
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Process Improvement: Collaborate with the Safety Lead to develop and enhance internal policies, processes, and tools for improved safety measures.
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Metrics-Driven Performance: Ensure performance is measured through relevant metrics, making data-driven decisions to enhance safety protocols.
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Case Management: Handle cases with varying complexities involving safety concerns, utilizing trauma-informed methodology and best practices.
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Emergency Planning: Implement emergency plans and communicate them effectively and sensitively to individuals in need of support.
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Collaboration: Summarize incidents, collaborate with various support teams, and keep key stakeholders informed about safety-related matters.
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Confidentiality: Maintain high levels of confidentiality while conducting investigations and handling sensitive information.


Profile

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Minimum 1 year of experience in cabin crew, customer service in a contact center, or hospitality.
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Native-level proficiency in Japanese and business-level proficiency in English.
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Ability to work under pressure and quick decision making when faced with conflicting demands
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Humanitarian work or working experience with populations who have experienced various types of trauma will be a bonus
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University Degree and/or 3+ years relevant experience
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Excellent time management, negotiation and conflict resolution skills
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Passion for innovation with a 'work smarter', solution and action oriented mindset


Job Offer

* Full-remote role anywhere in Japan
* Usage of English up to 70%
* Equity share
* Work from home allowance
* Work any where in the world for 90 days
* Japan Holidays


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.
Company Info Global Accommodation Provider Company
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 4500K - JPY 6000K   
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