We use cookies to deliver our services. By visiting our website, you agree to the use of cookies as described in our
Privacy Policy.
Click here to hide this one-time notice.
Click here to hide this one-time notice.
Daijob.com is Japan's definitive job site for multilingual professionals.
Job Search
Updated 2024-04-02
Activated 2024-04-02
Activated 2024-04-02
Customer Service Coordinator for a Luxury Fashion House
- Recruiter
- Staff Level
| This posting is managed by: | Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社 |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 |
| Industry | Fashion/Apparel/Accessory |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
The Customer Service Coordinator is responsible for overseeing all aspects of repair-related maintenance and for being the primary point of contact for all customer inquiries via phone, email, and after-sales support. Description The Customer Service Coordinator is responsible for overseeing all aspects of repair-related maintenance and for being the primary point of contact for all customer inquiries via phone, email, and after-sales support. * Assisting customers through phone and emails regarding product requests, concerns, store hours, brand information, and repair follow-ups * Provide outbound call services for after-sales when necessary * Coordinate and resolve escalated cases among the Call Center Vendor, HQ, and/or customers * Record accurate information regarding customers' contact details, inquiries, and actions taken * Reporting on client trends and call activity * Following up with store staff and communicating with the in-house quality controller Profile The Team in Tokyo is looking for a Customer Support oriented candidate with a strong passion for the Luxury Retail industry, and ideally with the following strengths / experiences: * Solid customer service experience handling phone calls and email communication * Strong interest in the brand and industry * Client-oriented and motivated to provide customers with advice and support * Experienced and comfortable with all basic computer skills and applications * Native level of Japanese language with professional level of Keigo * Business level of English Job Offer * Flexible work schedule and some remote work allowed * Dynamic job scope with attractive career prospects To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675. |
| Company Info | A global luxury fashion house. |
| Job Requirements |
The Team in Tokyo is looking for a Customer Support oriented candidate with a strong passion for the Luxury Retail industry, and ideally with the following strengths / experiences: -Solid customer service experience handling phone calls and email communication -Strong interest in the brand and industry -Client-oriented and motivated to provide customers with advice and support -Experienced and comfortable with all basic computer skills and applications -Native level of Japanese language with professional level of Keigo -Business level of English |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Native Level |
| Salary | JPY - Japanese Yen JPY 5500K - JPY 7000K |
Additional listings by this company
- 【百貨店での免税手続き企業】カスタマーサービス職 / JPY - Japanese Yen JPY 3500K - JPY 4500K
- Client Services Executive at Online Brokerage Firm! / JPY - Japanese Yen JPY 3500K - JPY 4500K
- Client Advisor for Global Retail Brand! / JPY - Japanese Yen JPY 4500K - JPY 6000K
- Remote: Customer Support Specialist at International Finte... / JPY - Japanese Yen JPY 3000K - JPY 4000K
- Customer Service for Women's Health & Fertility Solutions / JPY - Japanese Yen JPY 4000K - JPY 6000K
- Record Management Associate for Global Corporation! / JPY - Japanese Yen JPY 3500K - JPY 4500K
- Travel Consultant - Global Travel Company up to 5.5M JPY! / JPY - Japanese Yen JPY 4500K - JPY 5500K
- Trainer Specialist - Customer Service 7M / JPY - Japanese Yen JPY 3500K - JPY 7000K
- Customer Support Representative for Global Fintech! / JPY - Japanese Yen JPY 5000K - JPY 7000K
- Client Services Executive at Forex Trading Firm! / JPY - Japanese Yen JPY 3500K - JPY 4500K
You will now be redirected to an external site.
Please confirm each site’s terms of agreement (privacy policy) in regards to the management of personal information.
Recruiter
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
