- To provide 1st line technical support; answering support queries via phone, email, Chat and Web
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take ownership of user problems and be proactive when dealing with user issues.
- Logging / verifying customer details Identifying the issue and categorizing / prioritize the incident
- Creating a ticket in CRM tool like ServiceNow Referring KB for workaround / resolution and attempting resolution Ticke ...
- Able to work independently in both SharePoint online and On Prem, File Services.
- Having support experience, resolving tickets with in the SLA.
- Experience is migration from On perm to SharePoint online using 3rd party tools.
- Experience in PowerShell, Yammer, OneDrive, External Sharing issues.
- Having basic knowledge on development in SharePoint On Perm and Online.
- Strong problem solving skills including critical thinking, analysis, ability to work well under pressure and work on multiple project ...
Emerge is currently looking for a contracted employee to join a major IT company project.
You will be in charge of system maintenance, new development support, and consulting for life insurance projects.
Analysis, maintenance and renovation of existing systems
Identification of issues and solutions
Management of project flow in new system development
Linux, Windows server / SQL / My SQL, Oracle, Ms SQL Server / Middleware, WAS ...
Ahead Group is seeking talented individuals to join our dynamic environment for the position of Recruitment Administrator.
· Work closely with our local and offshore recruiting team assisting them with administrative tasks such as resume screening, job management, data entry/processing, and other related activities
· Schedule interviews and meetings with candidates' and confirm interviewers' availabilities
· Answer inquiries from clients and candidates
· Work with the administrative team on contract management and billing ...
‐ Be the Business Partner to various functions
‐ Departmental Spending, capital and headcount analysis
‐ Revenue and procedure analysis
‐ Support FP&A activities including month end close
‐ Develop and coordinate detailed budgets and forecasts
‐ Create and manage monthly reporting packages for Business Partners
‐ Review and approve expense and capital requisitions; highlighting items which are outside of budget parameters and ensuring that requisitions are meeting payback ROI requirements
‐ Develop, analyze and report key business metrics ...