Customer Support Engineer ・ Jobs in Japan search results

[Job Overview]
The mission of this position is to provide solutions that solve customer problems and increase sales of our products by working with the sales and technical staff in the Japanese branch and the Taiwan headquarters with a sales-oriented mindset.

• Instruct the internal sales team on the features of our products and provide information that can be used when dealing with customers

• Field technical support, including accompanying the sales team to customers and agencies

• Provide direct problem-solving support to key customers ...

■Products handled
General ASUS products
For details, please visit our website (https://www.asus.com/jp/).

■Job content
-Provide written and verbal technical support and solutions to other departments within the company and affiliated call centers located overseas.
-Provide mainly written technical advice and solutions to external clients.
-Respond, track, provide feedback and report on technical support cases for the products you are responsible for.
-Implement after-sales service solutions for new product launches (repair training, applicat ...

【Responsibilities】
● Provide regular scheduled and ad hoc support to systemsGo clients
● Follow instructions given by the Team Lead to complete regular onsite support tasks
● Troubleshoot internal IT infrastructure and network-related problems
● Alert systemsGo management of potential critical situations. Monitor critical client problems until they are resolved
● Follow instructions given by the Team Lead or Project Manager to assist on projects for engineering tasks
● Set up, install, configure and test computer and network systems ...

EIRE Systems provides onsite professional IT Services to a major global foods brands company in Tokyo, and we’re looking to hire an Administrative Assistant to support the internal IT Service Desk. The position works onsite at the client's offices in the Taito-ku area.

The purpose of this role is to provide a mix of IT department related admin/clerical tasks and assist with technical support work for all end users in the Tokyo head office.
It's a small local IT team, working together with colleagues in Japan and supported by the global IT Service ...

エイラシステムのテクニカルサポートでは、企業を対象にITサービスを提供しております。顧客は大手外資系グローバル企業が中心です。

各クライアント企業においてグローバル規模で展開されているIT環境。
その日本ローカルサポート（L2）としてITサポートのスキルや経験、語学力を活かせるポジションが多数あります。
現在、弊社チームの一員としてご活躍いただける方を通年募集しております。

主なサ ...

HCL Tech is a global ICT services company. We are currently hiring multiple operations support agents and technical consultants to join our existing operations team!

As the person in charge of client projects in Japan, you will be working mainly with the domestic team to provide user support and handle inquiries.

If you are looking to build a career in the ICT services industry or are looking to step up, why not join our team and show your skills? We look forward to your application! The environment will mainly be Japanese-speaking. Business-level ...

HCL Tech is a global ICT services company. Due to business expansion, we are continually hiring engineers! (BPO, infrastructure, development, bridge, application, ERP, etc.)

As an engineer/consultant in Japan for client projects, you will work with domestic and international teams to provide technical support and consulting services.

If you wish to continue your career as an engineer or consultant in the ICT service industry, or if you are thinking about career advancement, why not consider a career at a tech company? We look forward to your applic ...

Due to business expansion, we are looking for Bilingual Onsite IT Support Lead/Manager!

Job Summary
The Lead IT Supporter is responsible for coaching and assisting the on-site personnel with technical and procedural support questions, providing customer service to clients and customers, maintaining quality standards and SLAs, performing reporting and administrative functions and assisting the Manager as needed.
The Lead may be asked to participate and/or lead meetings and projects. When Management is not available, the Lead will provide leadership ...

As an Onsite Support Technician with a minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

・Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
・Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.
・Perform onsite updates, configuration changes, or software installations.
・Provide onsite technical assistance to End Users.
・Identifies potential issue ...

◇Recruiting IT and communication equipment support staff◇

[Job description]

IT and communication equipment may sound difficult, but basically, if you have any problems, you can consult with IT engineers at the Singapore headquarters.

Most contact from customers will be by email, but there may be phone calls in English. You can calmly proceed with your work by using translation sites for unfamiliar words. Even if you have no experience, if you are interested in IT networking, you can be fully active in this job.

◆Basically no business tr ...

Support a major PC migration project for one of the top banks in Europe. You will be using both Japanese and English working in an international team. This job is a FIXED contract for a 1-year project.


Description

* Physically set up computers and software system installation (laptop kitting)
* Communicate with both end-users and external vendors
* Perform daily service desk duties and gather feedback from users


Profile

* 2 to 5 years of IT support experience, experience in the financial services industry is a HUGE plus
* Familiarit ...

大手ウェブサイト企業での広告関連でのフロントエンドディベロッパー

クライアントへのアドバイス（HTML・CSS・PHP・JavaScript）
広告に関するテクニカルサポート
ヒアリング～実装まで行う
オンライン広告に関するタグ実装やモバイル広告の最適化などに関するテクニカルサポート
クライアントに対するトレーニング・実装サポート

【給与】
RM10,000～14,000＋KPI
2024年６月のレートで約33万円～46万円

基本 ...

Understand current processes of the production support team, the application development teams and the release management team.
Find areas to explore for improvement, analyze the problem landscape and come up with solutions.
Propose solutions to stakeholders and get buy-ins.
Implement and rollout solutions with various parties at the mindset of cross-functional team.
Document key information and share knowledge to uplift the engineering culture.
Measure the effectiveness of solutions and keep improving.
Carry out above activities with minimal guida ...

• Handling technical inquiries remotely - tier 1 and tier 1.5 (escalation)
• Handling technical inquiries onsite - tier 2 and tier 2.5 (escalation)
• Schedule, monitor and deliver support for end-users within agreed SLA levels between BIOS and client(s).
• Demonstrate the ability to identify and escalate requests for approval, when needed.
• Provide VIP support for internal (BIOS) and external (Client) end-users.
• Undergo regular training to improve support skills. ※Training scheduled and provided through official tools.
• Conduct ...

Support a major PC migration project for one of the top banks in Europe. You will be using both Japanese and English working in an international team. This job is a FIXED contract for a 1-year project.


Description

* Physically set up computers and software system installation (laptop kitting)
* Communicate with both end-users and external vendors
* Perform daily service desk duties and gather feedback from users


Profile

* 2 to 5 years of IT support experience, experience in the financial services industry is a HUGE plus
* Familiarit ...

◆Duties Include
・Responding to customer inquiries
・Coordinating with various teams to answer customer questions and solve customer problems
・Supervising part-time operators
・Other related tasks（Translation, etc.）

◆Example Day at Work
9~10 Morning routine: Get coffee, say hi to everyone, briefly review internal messages from the day before, and begin working on customer support tickets.
10~12 Catch up: Handle outstanding Spanish tickets that came in overnight, and continue with ongoing translation tasks.
12~13 Lunch Break
13~14 ...

Now computacenter is hiring an IT support engineer who will support our pharmaceutical client in Saitama(埼玉).

Tasks:

Incident management, level 1 and 2, for hardware, OS and software, according to procedures, or best effort.
Service Request management.
Asset management.
Follow-up on incidents and requests.
Hardware configuration of workstation or system (bar code reader, label printer, network equipment, etc.).
Installation and configuration of OS and software.
Delivery, installation and integration of the equipment and the network on-sit ...

The Support Engineer is responsible for supporting industrial clients remotely through phone, email, web channels; or on-site when necessary.

You will become an expert on company's powerful edge-to-cloud Data Management system for industrial operations, serving clients across industries such as energy, marine, chemicals, and more.


Description

* Provide remote support to clients in Japan via phone, email, and web channels, solving complex technical challenges. Also, sometimes provide on-site support.
* Understand customer needs and collaborat ...

You will be in charge of customer support for bilingual projects.
We are looking for a wide range of people, from experienced IT people who want to work in IT using English to people with bilingual IT work experience.

■Job summary:
Projects will be determined based on your experience and time of joining the company. You will be involved in operational projects using Japanese and English.
Most of the projects are user support-related operational projects, and many of them involve hands-on support of actual devices.

■Project examples:
・Bili ...

A customer success position has opened up to work with global SaaS companies to achieve this through IT solutions!

■Job Description
You will provide customer success support for client companies' SaaS products.
You will respond to user inquiries via phone, chat, and email.
You will not just provide answers, but will understand the true needs of users and make optimal proposals from a wide range of products, contributing to the success of companies that adopt SaaS.
You will support Japanese users of foreign payment services in Japanese, and inter ...