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Updated 2024-05-27
Activated 2024-05-27

[English] Bilingual Infrastructure Engineer | Tokyo
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  • Recruiter
  • Staff Level
  • Work-Life Balance
  • Maternity Leave/Childcare Leave
  • Less Than 20 Hours of Overtime
  • New Year's Holidays
  • Business Expansion
  • Career Options Available
  • International Team
  • Language Skills
  • English Language Skills
  • Experience Welcome
This posting is managed by: With World Corp.
Company Name Company is not publicly visible
Job Type IT (Other) - IT Help Desk
IT (Other) - Customer Support Engineer
Administrative - International Affairs
Industry Telecommunications/Information Services
Location Asia Japan Tokyo

Job Description You will be in charge of customer support for bilingual projects.
We are looking for a wide range of people, from experienced IT people who want to work in IT using English to people with bilingual IT work experience.

■Job summary:
Projects will be determined based on your experience and time of joining the company. You will be involved in operational projects using Japanese and English.
Most of the projects are user support-related operational projects, and many of them involve hands-on support of actual devices.

■Project examples:
・Bilingual help desk work at a major foreign pharmaceutical company in Tokyo
- Mainly support for client PCs, mobile phones, and peripheral devices
- User support will mainly be in Japanese, and you will communicate with overseas engineers in English.

■Attractions of working:
・You will be in charge of tasks that utilize your English skills.
・It is also possible to engage in bilingual work after receiving on-the-job training within the company.
Company Info ■Business:
We specialize in the design, operation, and maintenance of IT infrastructure (networks and servers).
90% of our projects involve on-site work at client sites, and we provide services to customers throughout Japan and overseas.

<Main products and services>
- Design, construction, maintenance, and consulting for information and communication systems
- Development, import, and sales of computer-related software and hardware
- Contract operation, management, and maintenance of computer systems
- Test design, execution, and consulting for computer-related software and hardware
- Rental and management of facilities, equipment, and devices for hardware and software verification, etc.

<A comfortable work environment where you can take on new challenges>
◎ Ranked No. 1 in three categories in a survey by the Japan Marketing Research Organization
No. 1 for "companies with an environment where you can take on new challenges"
No. 1 for "companies with good human relationships"
No. 1 for "companies that value humanity when hiring"
◎ Winner of the grand prize in the 6th "Work-Life Balance Awards"

[Measures against passive smoking] No smoking within the threshold
Working Hours 09:00-18:00
[Break time] 60 minutes
*Overtime work: Yes
*Varies depending on the project
<Other working hours>
-Shift work depending on the project (night shifts available)
Job
Requirements		 ＜Required＞
Experience in any of the following practical experience
・Over 1 year of experience as an infrastructure engineer
・Over 1 year of experience as a development engineer
・Over 1 year of experience as a help desk
In addition to the above experience, those who have the following language skills
・Business level Japanese (N2 or higher/N1 level conversation ability)
・Business level English (TOEIC: 800 points or higher)
(Telephone, email, and document support)

＜Personality＞
・Those who are comfortable communicating on the phone, etc.
・Those who can act autonomously

＜Welcome＞
・Over 1 year of experience in supporting foreign companies in English
・Those who want to use their English to work in IT
・Simple troubleshooting experience for client PCs (Windows 10)
・Experience resolving problems while communicating with overseas teams in English

＜Recruitment process＞
Document screening → Aptitude test (can be taken in English) + 1-2 interviews → Offer of employment
※Basically 9:00-18:00 on weekdays ・Starting after 18:00 on weekdays is also OK according to the applicant's wishes.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 3000K - JPY 5000K   
Other Salary
Description		 ■Salary details:

<Monthly salary>
From 275,000 yen (including the following flat-rate allowances)

Basic salary: From 235,000 yen

Assumed overtime pay: 30,000 yen

Regional allowance: Region A (Tokyo) 25,000 yen

<Wage type>

Monthly salary

<Allowances>

■Full overtime allowance paid (amount exceeding legal working hours)

■Full transportation allowance paid

■Family allowance (applicable dependents: 10,000 yen for spouse, 5,000 yen for child, 3,000 yen for parent/applicable from the second year of employment)
■Position allowance
■Telework allowance (partial subsidy for various expenses/realized from employee feedback)
■Long-service bonus (paid to employees with 10th and 20th years of service)
≪Examples of annual salary≫
◆4 million yen...monthly salary of 280,000 yen + IRP bonus/second year after joining the company (age 25)
◆5.5 million yen...monthly salary of 400,000 yen + IRP bonus/management position/fourth year after joining the company (age 30)
※Expected annual salary is only a guideline and may go up or down during the selection process.
Monthly salary includes fixed allowances.

■Employee benefits:

- Full social insurance (employment, industrial accident, health, welfare pension)

- Qualification acquisition support system (if you pass, the company will cover all exam fees)

- Defined contribution pension (401K)

- Smile Mutual Aid Association (a system that provides congratulatory money for various life events)

- Childcare leave system (100% female)

- Dormitory (self-pay of 35,000 yen/month, only for eligible employees)

- CDP system (internal recruitment system)

- iPhone loan

- Use of video learning apps

- Cafeteria plan (You can purchase products from affiliated companies at a discount)

- Member of Kanto IT Software Health Insurance Association

- Telework/staggered work hours

<Education>

- An environment where people who want to learn can learn.

You can freely participate in and use prep courses and video content for qualifications (CCNA, LPIC Level 1, etc.). We also have a verification environment that can be accessed from home, so you can learn as much as you want, whenever you want.
Holidays ■Two days off per week (Saturday and Sunday)
■Holidays off
*Shift work may be required depending on the project
■Year-end and New Year holidays (5 days)
■Celebration and condolence leave
■Paid leave (company-wide average number of days taken: 11.25 days/year, acquisition rate: 81%)
■Maternity leave (recorded)
■Childcare leave (acquisition rate: 100% for women, 25% for men) *2018 record
■Self-care leave
■Sickness and injury leave (can be taken in lieu of paid leave for the first 6 months after joining the company)
■Anniversary leave (encouraged to take annual paid leave)
■Refreshment leave (5-6 days granted to employees with 10 and 20 years of service)
Job Contract
Period		 Full-time employment
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