Use your English / language skills as a bilingual to find work in Japan in 「Customer Support」 and expand your experience and expertise.
At Daijob.com, we have a wealth of information on jobs in Japan and how you can make the most of your skills in 「Customer Support」.
For those with bilingual skills looking for work in Japan in 「Customer Support」, please refer to the below list of jobs, or refine your search further.
Daijob.com has plenty of jobs in Japan for bilinguals so let’s search Daijob.com to find your perfect matching job in Japan!
①Access control
As an image, it is a job similar to baggage inspection at the airport security checkpoint. Those entering and exiting the server room of the data center will have their belongings inspected using a metal detector. There are several areas where items are inspected, and the area in charge is changed every 30 minutes. Since there is a polite manual, even inexperienced people can start with confidence ♪
② English support
As this is a foreign-affiliated data center, we have contracts with overseas customers. When an incident occurs, ...
Position: Customer Service Associate (helping Japanese Shoppers)
Client: Confidential (Famous online retailer)
Work style: Fulltime WFH
Work Schedule: 5 times a week + 2 days off, 9 hours days + lunch time, shift based 8:00am to 10:00pm operating working hours Say, 8am to 5pm or 1pm to 10pm.
Shift: Pre-planned rotational shift on a weekly basis, including weekends and national holidays, Okay with rotational based shift (Day/Mid) – This is nonnegotiable.
Training: Equipment and training provided
Benefits: Leave, Insurance, and pension,
Languag ...
Respond to customer inquiries such as "I want to change my itinerary," "I don't know how to make a reservation," and "I want to change part of my reservation," by communicating with airlines, hotels, partners, and customers via phone, email, and chat, and resolve escalated travel issues. In this job, you will learn a wide range of knowledge about hotels, airline tickets, trains, etc. through training while following the client's processes and guidelines, and then start responding to customers!
The office is in Penang, Malaysia, a popular resort area!
Customer support work for a major SNS service that everyone knows well
[Customer Success Specialist]
You will mainly be handling inquiries from customers who use SNS platforms, such as posting and advertising on a certain major SNS.
Support is provided by phone, email, and chat! (Mainly chat)
Since most users live in Japan, support is provided in Japanese.
--★After joining the company?
We provide about one month of OJT training to learn the overview of the service, basic opera ...
HCL Tech is a global ICT services company. We are currently hiring multiple operations support agents and technical consultants to join our existing operations team!
As the person in charge of client projects in Japan, you will be working mainly with the domestic team to provide user support and handle inquiries.
If you are looking to build a career in the ICT services industry or are looking to step up, why not join our team and show your skills? We look forward to your application! The environment will mainly be Japanese-speaking. Business-level ...
Due to business expansion, we are looking for a Customer Support Specialist. Entry level people are also welcome!
[Job details]
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard
General requirement:
(1.) Attendance/Login Hours/Unscheduled Leave/SLA targets as per defined by the process
(2.) Improve skill level through self-development / nomi ...
You will work as a customer service specialist at our client (Booking.com, a major foreign travel booking site) to respond to various inquiries from customers and accommodation facilities.
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☆You can utilize your English skills and call center customer service experience!
☆We provide thorough support for re-employment after a break
☆Our company culture is very friendly♪ It is an environment where everyone can support each other
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As the Client Success Associate you will provide customer support services to assist users with account-related inquiries, technical issues, and other concerns.
Description
As the Client Success Associate you will provide customer support services to assist users with account-related inquiries, technical issues, and other concerns. Among the main responsibilities:
* Professionally and promptly interac with customers to solve issues and answer inquiries
* Verify and execute client's enquiries and instructions for equity products as per ...
[English and Japanese support for video apps]
We provide end-user support for video apps in English and Japanese.
We respond to user inquiries about the app via chat.
-Responding to inquiries about logging into video apps
-Support for users whose accounts have been frozen
-Support for withdrawing rewards, etc.
*Languages for inquiries: Japanese: 60% / English: 40%. ...
As the Customer Support Representative you will be reporting directly to the Chief Operating Officer and be responsible for all interactions between the company and their customers in Japan. The focus will be on establishing the customer support service for the market, creating local protocols and templates to support the launch of the new platform.
Description
As the Customer Support Representative you will be reporting directly to the Chief Operating Officer and be responsible for all interactions between the company and their customers in Japa ...
Global customer success
* Urgent recruitment: Japanese and foreigners who can speak Japanese and English
This is a customer success position that supports the expansion of the Japanese market for foreign-affiliated companies that provide payment services used around the world.
We are looking for members who will expand the team together and challenge the world!
In 2022, the current 50-member team is expected to change to 100-member team.
■ Specific work
We mainly handle inquiries (Japanese / English email, telephone, live chat) from customers ...
Location: Da Nang, Vietnam
We are hiring due to the increasing number of cases after the COVID-19 pandemic.
(1) Planning and arranging tours
(2) Support accompanying tours
(3) Counter duties
(4) Other
Interactions with hotels and restaurants
└When a new facility opens, you will visit and inquire about the facilities.
Teaching Vietnamese staff Japanese
└You will be teaching new staff the Japanese language that is important in the travel industry. ...
- Engage customer, understand their needs, and translate this need to work required, and set proper expectations about delivery time.
- Identify issues, carry out (RCA) Root Cause Analysis, troubleshoot and translate Customer needs and requests into work required (service identification).
- Focus on resolving customer issues, not closing cases; Solve the right problem for the requestor by looking beyond the stated requested to the true needs, distinguishing between relevant & irrelevant information; adhere to business and compliance rules and professio ...
・Responding to customer inquiries
・Working with various teams to answer customer questions and resolve customer issues
・Supervising part-time operators
・Other associated tasks (translation, etc.) ...