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Updated 2024-03-22
Activated 2024-03-22

English support for video apps
Automatically translated job page

  • Staffing Agency
  • Staff Level
  • No Dress Code
  • Business Expansion
  • Career Options Available
  • International Team
  • Language Skills
  • No Transfer
  • Urgent Hiring
  • Rapidly Growing
  • Will introduce temporary
  • Visa Support Available
This posting is managed by: Sogo Career Option Co., Ltd.
Company Name Company is not publicly visible
Job Type Customer Service - Customer Support
Creative (Media Related) - Creative (Game/Video/Audio)
Industry Telecommunications/Information Services
Location Asia Japan Tokyo Toshima

Job Description [English support for video app]
We provide end-user support for video apps.
Answer user inquiries about the app through chat.
・Respond to inquiries regarding video app login
・Support for users whose accounts have been frozen
・Support regarding withdrawal of rewards, etc.
Company Info There is an evaluation system!
After six months of assignment, you will have the opportunity to increase your hourly wage from 1,800 yen to a maximum of 2,050 yen per hour!
Less overtime! Good work-life balance♪
There are many foreign nationals working here.
This is a workplace where you can succeed even if you have no experience!
★You can work in casual clothes! (Jeans and sneakers OK!)
★You can enjoy muted hair colors and simple design earrings and nails♪
Working Hours [Day shift]
10:00-19:00 (8 hours of actual work)
*Working is 5 days a week including Saturdays, Sundays, and holidays.
*Overtime is approximately 5 hours per month.
Technology/Humanities/International Affairs
User support
・Japanese level: N4 equivalent
・Be able to read and write in Japanese
・Ability to use business honorific language in Japanese
・Those who can understand employment knowledge and working knowledge
- Business level English (TOEIC 780 points or higher, EIKEN Pre-1st grade or higher, TOEFL 72 points or higher, IELTS 5.5 or higher, TEAP 225 or higher) *Must have one of the following scores:
*People who can handle the relevant work, such as technology, humanities knowledge, international work, etc.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Daily Conversation Level
Hour Salary JPY - Japanese Yen 1600JPY - 2050JPY
Estimated Annual Salary Depends on experience
Other Salary
[Basic hourly wage] 1,900 yen
[Monthly income example] 315,875 yen
*Monthly income example is calculated based on 5 hours of overtime per month. (Includes overtime pay of 11,875 yen)
*There is a difference between salary and take-home pay due to income tax, municipal tax, etc.

Social insurance/employment insurance/worker's compensation insurance
annual paid leave
Transportation expenses provided (company regulations apply)
Evaluation system available (introduced six months after joining the company)
Nearest Station ・1 minute walk from Ikebukuro Station on the JR Yamanote Line
・7 minutes walk from Ikebukuro Station on the Tokyo Metro Fukutoshin Line
*Please contact us for details regarding transportation costs.

Please apply from here



Sogo Career Option Co., Ltd.

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English support for video apps