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Updated 2022-06-21
Activated 2022-06-09

Global Customer Success (*Urgently hiring Japanese and foreigners who can speak Japanese and English)
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  • Recruiter
  • Entry Level
  • Overseas Business
  • International Team
  • English Language Skills
  • New Graduates Welcome
  • Urgent Hiring
  • Rapidly Growing
  • Global Company
  • Experience Welcome
  • Visa Support Available
  • No Experience Required
This posting is managed by: SK Global Co ltd
Company Name JP Career
Job Type
SK Global Co ltd
Customer Service - Customer Support
Finance/Bank/Securities/Investment - Client Service
Planning/Marketing/PR - Sales Planning
Industry Telecommunications/Information Services
Location Asia Japan Tokyo
Asia Japan
Job Description Global customer success
* Urgent recruitment: Japanese and foreigners who can speak Japanese and English

This is a customer success position that supports the expansion of the Japanese market for foreign-affiliated companies that provide payment services used around the world.
We are looking for members who will expand the team together and challenge the world!
In 2022, the current 50-member team is expected to change to 100-member team.

■ Specific work
We mainly handle inquiries (Japanese / English email, telephone, live chat) from customers of companies using payment services on behalf of our clients.
It also proposes client project managers and problem-solving solutions.

[User support]
We will respond to inquiries (Japanese / English) by email, phone, or live chat from corporations.
The number of correspondence is about 20 cases a day. Engagement with service introduction companies is increasing.

[Project promotion work]
We will work with our clients to improve the service by making improvements necessary for the service and proposing future measures.

[Team building]
In the future, we plan to expand to a larger team as the service project expands. Everyone is working to grow as a team while taking leadership.
================

★ Other recruitment occupations ★
<Other job positions>
・ [Tokyo] Workforce Manager / Inexperienced person
・ [Tokyo] Workforce Manager / Experience person
・ [Tokyo] Customer cucsess consulting
・ [Tokyo] Problem solving / Sales in Customer success
・ [Fukuoka] Customer success / Position that acts as a bridge between clients and end users Cutomer success
Company Info Japanese global company
Working Hours 9: 00-18: 00
Job
Requirements
■ After joining the company
There is a three-week training and an OJT period after that.
All the seniors also started from inexperienced.

********************
Selection flow
▼ Document screening
▼ Primary selection (interview, Japanese / English sentence test)
▼ Second selection (interview / aptitude test)
▼ Unofficial decision
* The order, number of times, and content of selection may change depending on the situation.

Required skills
■ Business skills with a few years of working experience
■ Japanese Skills︓ Those who have work experience in Japan at native level, Japanese test N2 level or higher, or equivalent skills
* Clear, concise, and fluent in reading, writing, and speaking Japanese

■ English skills Business level (TOEIC 800 points or higher) or equivalent skills (used in current position, etc.)
■ Basic PC skills, IT literacy
-Touch typing, business mail, Excel (to the extent that functions can be examined and used), PPT, Word (create / input)
-IT and net literacy that you can investigate and use what you do not understand
* Many IT tools are used in business.
-Chat communication via slack, skype, etc.

Welcome skills
■ Experience in data analysis and numerical management
■ BtoB response experience (face-to-face, email, phone, etc.)
■ Experience as a team management and trainer

The person you want
-Those who can understand the true intentions of the other party, predict and move
-Those who can sympathize with the other person and communicate with compassion
-Those who can enjoy working in a workplace that changes and speeds quickly
-Practical knowledge of technology and those who are comfortable using technology
-Those who are motivated to provide the best customer experience
-Those who can think in order (logical thinking) even for complicated matters
-Those who have the idea of self-responsibility rather than other responsibility


English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 3000K - JPY 4500K   
(Monthly Salary Range: JPY - Japanese Yen JPY 250K - JPY 375K *Divided into12month )
Other Salary
Description
・ Equipped with various social insurance
・ There is a salary increase
・ Commuting allowance payment (up to 20,000 yen per month)
・ Health check (basic items + options for women)
・ Nursing care leave
・ Prenatal leave / childcare leave * Acquisition rate 100%, many achievements for both men and women
-Maternity leave follow-up system
・ Housing allowance (regular employees only)
・ Equipped with a break room and a nap room (rest room)
・ Free drinks, office convenience stores, etc.
・ Welcome back system
・ Base and department exchange support system
・ Shareholding association system
Holidays Five-Day Workweek
Summer Holidays
Winter Holidays
Refresh Holidays
Paid Holidays
Congratulatory or Condolence Leave
Child-care Leave
Sick Leave
Job Contract
Period
full-time employee
Nearest Station Tokyo
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