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Updated 2023-09-27
Activated 2023-09-19

♪ 7 hours and 30 minutes of actual work, clean office, remote slots available ♪ Customer support for a foreign hotel reservation site
Automatically translated job page

  • Employer
  • Staff Level
  • More Than 5 Positions Open
  • Women Welcome
  • Online Interview
  • Business Expansion
  • Language Skills
  • English Language Skills
  • Foreign Affiliated Company
  • Degree Not Required
  • No Transfer
  • Experience Welcome
Company Name

Okawa Co., Ltd.

Job Type
Okawa Co., Ltd.
Customer Service - Customer Support
Hospitality Business Specialists - Hotel
Customer Service - Call Centre Manager/SV
Industry Other
Location Asia Japan Tokyo Shinagawa

Job Description job description:

Use your English skills and customer service experience!
Hybrid, telework negotiable

You will be active as a customer service specialist at a client (a major foreign-affiliated travel reservation site)!

from guests and accommodation facilities
For various inquiries,
It is a job that corresponds in Japanese and English.

\Details of work/
✬Customer service
・Inquiries before and after booking
・About billing

\Flow after joining the company/
After joining the company, three weeks online
do the training
How to use the manual, action guidelines, etc.
You can learn.

After training
Engaged in business according to the guidelines,
You will gradually get used to the work.

\No overtime/
Taking advantage of time differences around the world
Due to the shift system at all bases,
Almost no overtime.

\We have an open corporate culture/
The company is international
It is a well-ventilated workplace.
If you have any trouble, chat
It is an environment where you can consult at any time.

-------------------------------------------------- ------

appeal point:

☆The company's official language is English, which will help you brush up on your English!
☆ No overtime in shift system! You can achieve work life balance!
☆ Paid digest rate is 98%! An environment with good work life balance
☆International and open corporate culture!
☆Hybrid, telework negotiable
Company Info 【Company Profile】

We are headquartered in Europe and have offices in 30 countries around the world.
Strategic alliance partner in Japan for a major BPO foreign-affiliated company.

Our company is a venture company that was established about 4 years ago.
The atmosphere in the company is bright and international,
We also place great importance on open communication between employees.

Our client is a Japanese subsidiary of a major German BPO company.
With offices in more than 30 countries in Europe, the Middle East, Africa, Asia and the United States, it employs more than 69,000 people worldwide and serves more than 400 of the world's leading companies.

[What kind of company is Okawa? ]
We use youth as a weapon, regardless of the number of years since establishment or scale
We are always striving for the best in our work.
For that reason, open communication and communication consisting of a flat organization
It is necessary to have an international sensibility with a view to the world.

In order to perform to the best of our abilities and accomplish great things,
We expect honesty and trust in each other from Okawa employees.

(No smoking inside the company.)
◇Okawa Website: www.okawa-global.com
◇ Okawa official movie: www.youtube.com/watch?v=MrZUJZ3QqMA

Working Hours shift system
*Working hours vary depending on the assigned department.

〈Customer response (CSG department)〉
① Shift system between 8:00 and 21:30
You can choose to work in the Tokyo office or work from home.

② 14:30~23:30
Every late shift is during this time, and only work from home.

<Hotel support (CSP department)>
③ Shift system between 9:00 and 19:30
You can choose to work in the Tokyo office or work from home.

*①, ②, ③ No matter which working hours you choose, you will get 7 hours and 30 minutes of actual work + 1 hour and 30 minutes of break!
*There is a shift swap system with team members, making it easy to adjust schedules!
*There is almost no overtime!
[Application conditions]

<Required conditions>

・Only for those who live in Japan
・Business negotiation level English conversation & English skills (reading, writing, speaking)
・Native level Japanese conversation skills
・BtoC/BtoB customer service experience over the phone
・High PC literacy and typing skills (40wpm~)
・Those who can handle shift work
*90% of employees join the company as inexperienced

<Welcome conditions>
・Friendly person (the most important condition♪)
・ Those who can proceed with business while communicating
・Those who have flexibility, curiosity, growth and learning motivation
・Those who can work with importance on teamwork
- Able to provide prompt and courteous customer service
・Proactive approach to problem solving


≪*Selection flow*≫
Apply from Daijob → Document screening → Interview → Recruitment
Please send your resume when applying
✬This is a remote interview
✬The start date is negotiable

English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 4000K - JPY 5500K   
Other Salary

Estimated annual income 4,000,000 yen to 5,200,000 yen (first year)
* Salary will be given preferential treatment in consideration of experience and qualifications.


・Various social insurance (employment, workers' compensation, health, welfare pension)
・Restaurant for employees only (*Bento provided)
・Transportation expenses paid in full
・Shift allowance
・Full-time training (3 weeks paid)
・We will lend out PCs/telephones/headsets
・Career guidance support
・Free clothing
・New Year (1/1, 2, 3) and public holidays pay extra (125% on holidays, 150%-200% on New Year's)
・Trial period of 4 months (same conditions)
Holidays Vacation/holiday:

2 days off per week (8 to 10 days off per month)
*The shift will be decided one month in advance.
Flexible schedule adjustment is possible

[List of special holidays]

Paid vacation (up to 20 days)
Marriage leave (7 days)
Sick leave (up to 3 days/year)
Maternity leave and childcare leave taken
postpartum papa leave
nursing care leave
Congratulatory or condolence leave
Job Contract
Employment form: Regular employee, Temporary employee, Contract employee
* Trial period: 4 months
* Working conditions during the trial period: Same conditions
Nearest Station Work location:

Shinagawa-ku, Tokyo (client's customer center)


・5 minute walk from JR Yamanote Line, JR Saikyo Line, JR Shonan Shinjuku Line Osaki Station

・5 minute walk from Rinkai Line Osaki Station

*Hybrid, telework negotiable

Please apply from here


This posting is managed by:

Okawa Co., Ltd.

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♪ 7 hours and 30 minutes of actual work, clean office, remote slots available ♪ Customer support for a foreign hotel reservation site