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Updated 2024-07-16
Activated 2024-07-16

A must-see for those who want to use English in business! [User support work for Hopper, a popular travel app in North America] Travel/aviation industry experience welcome / Career advancement / Lunch provided / Incentives
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  • Employer
  • Staff Level
  • More Than 5 Positions Open
  • Women Welcome
  • No Dress Code
  • Work-Life Balance
  • New Business
  • Career Options Available
  • English Language Skills
  • Foreign Affiliated Company
  • Rapidly Growing
  • Experience Welcome
Company Name

Teleperformance Japan

Job Type
Teleperformance Japan
Customer Service - Customer Support
Hospitality Business Specialists - Travel Industry Related
Hospitality Business Specialists - Reservations Management
Industry Outsourcing
Location Asia Japan Tokyo Shinagawa

Job Description ★ Starting salary: Maximum 400,000 yen per month!
★ A major company established in France, operating in over 100 countries and providing services to 170 markets!
★ Many of our employees have studied or lived abroad, and are friendly and easygoing!
★ Our trainers are foreigners, and the hotels we serve are overseas, so we use English every day!


[Travel Operations Customer Support]
You will communicate with airlines, hotels, partners, and customers by phone, email, and chat to respond to customer inquiries such as "I want to change my itinerary," "I don't know how to make a reservation," and "I want to change part of my reservation," and resolve escalated travel issues. In this job, you will learn a wide range of knowledge about hotels, airline tickets, trains, etc. through training while following the client's processes and guidelines, and you can utilize your experience in not only BtoC but also BtoB!


・Receptionist: Recording incidents, handling internal escalations, and creating guidelines to reduce future impacts on customers

・Queue monitoring: Checking for automation errors, same-day cancellations, etc.

・Travel information interpretation: Interpreting travel information to manage workflows for handling large volumes of schedule changes due to disasters

・Diverse booking services: Handling various types of bookings, such as travel products, multiple tickets, and fees, under the same booking number.

・Product handling: Providing services offered by clients, such as Cancel for Any Reason and Price Freeze
Company Info Teleperformance was founded in France in 1978 and is currently one of the largest contact center companies in the outsourcing industry, operating in 100 countries and serving 170 markets. We have 500,000 employees worldwide and provide services in 265 languages and dialects. With the slogan "Each Interaction Matters," we value our clients and other stakeholders' trust in us as both a company and as people. Through these relationships, we achieve customer success that brings about change for our customers. In addition, we position DE&I (Diversity, Equity and Inclusion) as one of our important management strategies, and consider it an important initiative to continue growing by flexibly accepting the ever-changing trends of the times. We welcome, accept, and respect individual diversity such as gender, nationality, culture, LGBT, and disabilities, and promote this DE&I to create an environment where each employee can feel their growth and thrive. The company we will be supporting this time was founded in the US in 2015, and currently has over 70 million registered users. It is a client with cutting-edge technology in the travel app industry that has grown rapidly. The company always puts the customer first and focuses on meeting the points that customers want.

Would you like to work with our client, who boasts cutting-edge technology and services in the OTA industry?

We are also looking for members to start up a new project!

[Measures to prevent passive smoking]

Smoking is prohibited indoors as a general rule (smoking rooms are available)
Working Hours Open 24 hours a day, 365 days a year
- 8 hours of actual work + 1 hour break during the above business hours
*In addition to the 1 hour break, there are 15 minute short breaks in the first and second half of the day
- 5-day shift system including Saturdays and holidays
Job
Requirements
<Required Skills: Tier 0.5>
● 2+ years of experience in customer support
● Able to communicate verbally and in writing in Japanese and English (Japanese: Native, English: Business level or above)
● Able to flexibly handle basic PC operations and various system operations
● Able to handle customers with a customer-minded attitude under pressure
● Able to learn new things and eager to take on challenges

<Required Skills: Tier 1> ※In addition to the above
● 1+ years of user support or behind-the-scenes experience in the airline industry or travel agency
● Have received GDS training
● Knowledge of fares, airline contracts, rules and regulations, and ticketing
● Knowledge of airline, hotel, and ground transportation ticketing procedures

<Welcome Skills>
● 3+ years of experience in leisure or corporate travel agency, or experience with domestic and international reservations
● Industry and geographical knowledge specific to the Japanese market, demonstrating superior capabilities in a specific area
● Sabre / Knowledge of Amadeus and experience with booking, pricing, ticketing and completion operations, including complex exchanges and refunds
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Chinese Level None
Salary JPY - Japanese Yen JPY 4000K - JPY 5000K   
Other Salary
Description
Monthly salary system
Tier 0.5 (basic salary): 350,000 yen + overtime pay (fully paid)
Tier 1 (basic salary): 400,000 yen + overtime pay (fully paid)
[Employee benefits]
◇Complete social insurance (health, employment, industrial accident, welfare pension)
◇Incentives available
◇Lunch provided
◇Salary increase once a year
◇Overtime allowance (fully paid)
◇Free to choose dress code, hairstyle, hair color, piercings, and nails
◇Employee referral program (gift of appreciation)
◇Award system available
Holidays Two days off per week (depending on shift)
Celebration and condolence leave
Paid leave
Childcare leave (conditions apply)
Menstrual leave
Caregiving leave
Job Contract
Period
Contract employee
*Full-time employment system available
Full-time employment rate: 22% (company-wide)
Nearest Station 5 minutes walk from JR Osaki Station (New East Exit) 12 minutes walk from Gotanda Station on the JR, Toei Asakusa Line, and Tokyu Ikegami Line
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A must-see for those who want to use English in business! [User support work for Hopper, a popular travel app in North America] Travel/aviation industry experience welcome / Career advancement / Lunch provided / Incentives

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