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[Job summary]
This is the "internal information system department" of our group.
This department is responsible for all software and hardware related to internal IT.
In addition to providing tools such as "Google, Slack, GitHub" used by all group companies,
System operation and maintenance in corporate fields such as accounting and human resources,
We are also implementing business improvements.
In addition, we also provide in-house system infrastructure operations, bulk management of PCs/monitors,
Performs help desk operations.
[Job summary]
You will be stationed at the parent company and will be entrusted with a wide range of in-house SE work.
[duty details]
<Infrastructure services>
Provision and management of various information devices used by client employees
Maintenance and management of client internal network
Operation and maintenance of information security
Creation of manuals for users
<Target customer area>
・Information system department of a company listed on the prime market
【charm】
・Since most of our projects are prime projects, we can dir ...
[Business overview]
You will be responsible for help desk operations and IT infrastructure management for IT equipment and systems resident at client sites.
[Specific job details]
■Responding to various inquiries from users (PC operation, network support, business application support, troubleshooting, etc.)
■Account management (password reset, ID issuance, etc.)
[Supported languages and channels]
■Supported languages: Japanese, English
■Supported channels: phone, email, chat, web, etc.
[Business overview]
You will be in charge of overall management work for technical support projects related to smartphones, tablets, music players, etc. for major foreign manufacturers.
[Specific job details]
■General project operational management (delivery date, quality, etc.)
■ Income and expenditure management of the project in charge
■Human resource management/development (attendance management, recruitment, training, etc.)
■Customer negotiations (customer companies and partner companies, etc.)
*Includes reporting in English and pre ...
[Business overview]
We are looking for a person in charge of project management (project leader candidate position).
■Project work under the service level agreed with the customer
■Incident management
■Business process improvement, analysis, and proposals
■Trouble handling/solving various issues, etc.
*Since the customer is a foreign company, English support is required.
[Project work]
《Service desk compatible》
■IT devices such as PCs, smartphones, and tablets, and standard application support
■Responding to inquiries regardin ...
[Business overview]
My job is to respond to inquiries from customers regarding product specifications and failures by using all possible means to resolve problems, such as referencing knowledge, verifying operation, analyzing error logs, and consulting with manufacturers to gather information.
[Specific job details]
■Security service maintenance and operation
■User response to inquiries (*) (Japanese: phone/email/chat)
■Communication with overseas clients (English: email/phone/chat)
■Document translation (English → Japanese)
*Inquiry d ...
[Main Job Responsibilities]
・Responding to inquiries from users (how to use the service, problems, etc.)
・Verify and resolve service defects
・Understand user issues and requests and share them with relevant departments
・Notify users of product information
・Creating user manuals
[Business background]
In order to strengthen the system as the business grows, we are looking for people who can handle inquiries from users and create manuals for users. ...