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Updated 2023-11-01
Activated 2023-08-08
Activated 2023-08-08
[IT support position] User Support Experience required!
- Recruiter
- Staff Level
- Work-Life Balance
- Business Expansion
- Career Options Available
- Rapidly Growing
- Experience Welcome
| This posting is managed by: | Next Move K.K. / ネクストムーブ株式会社 |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
[Main Job Responsibilities] ・Responding to inquiries from users (how to use the service, problems, etc.) ・Verify and resolve service defects ・Understand user issues and requests and share them with relevant departments ・Notify users of product information ・Creating user manuals [Business background] In order to strengthen the system as the business grows, we are looking for people who can handle inquiries from users and create manuals for users. |
| Company Info |
[Company culture/office atmosphere] ・They provide an environment where all employees can work equally regardless of nationality, age or gender. ・The office is very cozy and spacious, so you can work comfortably! |
| Job Requirements |
【Required Experiences】 ・More than 3 years of experience in user support, customer support, customer success, help desk, or IT support ・Experience responding to inquiries via text communication using customer service tools such as Zendesk and Intercom ・ Experience in creating manuals (materials) for users ・Japanese Language Proficiency Test N1 [Welcome Skill] ・You can process the screen using PowerPoint and screenshot tools. ・Using Excel, you can respond to inquiries, browse help sites, and summarize data related to work such as user information. |
| English Level | None |
| Japanese Level | Fluent(JLPT Level 1 or N1) |
| Salary | Depends on experience |
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