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Customer Support Engineer ・ Jobs in Japan search results

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Use your English / language skills as a bilingual to find work in Japan in 「Customer Support Engineer」 and expand your experience and expertise.

At Daijob.com, we have a wealth of information on jobs in Japan and how you can make the most of your skills in 「Customer Support Engineer」.

For those with bilingual skills looking for work in Japan in 「Customer Support Engineer」, please refer to the below list of jobs, or refine your search further.

Daijob.com has plenty of jobs in Japan for bilinguals so let’s search Daijob.com to find your perfect matching job in Japan!

Current Search Conditions

Job type : Customer Support Engineer

Language preference :English

Displaying 381-20listings

Employer AVTEL Limited

【Global Security Systems】 Service Technician

HOT
  • ★ ★ Staff Level
Location

Asia Japan Tokyo Chuo

Salary

JPY - Japanese Yen JPY 3000K - JPY 4500K

Japanese Level Business Level(JLPT Level 2 or N2)
Job Description

As a Service Technician at AVTEL, you will play a key role in the installation, repair, and maintenance of integrated security systems, including Access Control and CCTV. You will be responsible for performing site installations, diagnosing and resolving technical issues, and conducting Planned Preventative Maintenance (PPM). In addition, you will assist with small projects and collaborate closely with our engineering team to ensure the highest level of service for our clients.

【Key Responsibilities】

■Deliver on Installation & Maintenance
...

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Employer 3forge

Junior Solutions Engineer

NEW
  • ★ Entry Level
Location

Asia Japan Tokyo Minato

Salary

JPY - Japanese Yen JPY 5500K - JPY 11000K

Japanese Level Business Level(JLPT Level 2 or N2)
Chinese Level None
Job Description

[Role Description]

At 3forge, we are developing the next generation of hybrid application development platforms. As a 3forge Junior Solutions Engineer, you will be placed in a dynamic environment with state-of-the-art technology and big data use cases, enabling you to develop your skills and learn new technologies. You will be working with complex implementations of fintech applications, and will be involved with many stages of implementation. You will get the opportunity to perform tasks for prestigious clients including technical support and softwar ...

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Employer systemsGo Corporation

IT Support Engineer 【Great work-life balance】

  • ★ ★ Staff Level
Location

Asia Japan Tokyo Minato / Asia Japan Toyama / Asia Japan Miyagi

Salary

JPY - Japanese Yen JPY 4000K - JPY 6500K

Japanese Level Business Level(JLPT Level 2 or N2)
Job Description

【Responsibilities】
● Provide regular scheduled and ad hoc support to systemsGo clients
● Follow instructions given by the Team Lead to complete regular onsite support tasks
● Troubleshoot internal IT infrastructure and network-related problems
● Alert systemsGo management of potential critical situations. Monitor critical client problems until they are resolved
● Follow instructions given by the Team Lead or Project Manager to assist on projects for engineering tasks
● Set up, install, configure and test computer and network systems ...

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Employer ketteQ

【外資スタートアップ】アプリケーションサポートエンジニア ★英語活かせる / 原則リモート

  • ★ ★ Staff Level
Location

Asia Japan Tokyo Chiyoda

Salary

JPY - Japanese Yen JPY 6000K - JPY 9500K

Japanese Level Fluent(JLPT Level 1 or N1)
Job Description

【魅力】
☆自由度の高い社風で、先進的なクラウド技術を学べる環境！
☆少数精鋭で1人1人がリーダーとして活躍できる環境！
☆ガートナー社に2023年クールベンダーとして選出されグローバルで圧倒的成長中！

本ポジションは、日本でketteQのソリューションの利用を開始したクライエントのため、ketteQのアプリケーション（サプライチェーンとサービス実行）保守を担当していただくポジションです。

【業 ...

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Employer Precision Infocomm Japan Co., Ltd.

◇From Singapore! A growing foreign company in the maritime industry◇ [After-sales support for ship equipment using English skills] No experience necessary! People interested in IT are welcome♪

  • ★ ★ Staff Level
Location

Asia Japan Tokyo Chiyoda

Salary

JPY - Japanese Yen JPY 3000K - JPY 5500K

Japanese Level Fluent(JLPT Level 1 or N1)
Job Description

◇Recruiting IT and communication equipment support staff◇

[Attractive points]
◆Now is the chance while we are growing!

Established in 2018, our Japanese subsidiary currently boasts a turnover of over 250 million yen, and because we are in the founding and growth phase now, you can experience the process of the company growing.

As a founding member of a venture company with one of the top domestic market shares, you will have a fulfilling career.

[Job description]

When you hear about IT and communication equipment, it may seem diffic ...

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Recruiter (Company is not publicly visible)

[English] Bilingual IT Support/Global Company/Chiyoda Ward

NEW
  • ★ ★ Staff Level
Recruiter Fellowship co.,ltd.
Location

Asia Japan Tokyo Chiyoda

Salary

JPY - Japanese Yen JPY 3500K - JPY 4500K

Japanese Level Daily Conversation Level
Job Description

◆ Work overview:

Japanese-English bilingual IT on-site support

・Approximately 40 users, mainly face-to-face IT support on one floor

・Different from a normal IT help desk, there are no separate service lines such as L1 and L2, and in principle one person will provide on-site IT problem-solving support.

Below are examples of content.

・Lifecycle management of user devices (PCs, iPhones, etc.) and office IT equipment

・Management of staff onboarding and offboarding (joining and leaving the company)

・Collaboration with major ve ...

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Recruiter (Company is not publicly visible)

[Japanese] Famous brand/In-house IT/Help desk/Starting immediately/Shibuya-ku

NEW
  • ★ ★ Staff Level
Recruiter Fellowship co.,ltd.
Location

Asia Japan Tokyo Shibuya

Salary

JPY - Japanese Yen JPY 3500K - JPY 4500K

Job Description

[Job Description]
• User support for office equipment (desktops, laptops, mobile devices, video conferencing, projectors, etc.)
• Response to inquiries and improvement of customer service quality
• Status reports to customers, weekly meetings ...

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Employer HCL JAPAN LTD./株式会社エイチシーエル・ジャパン

L1 Help Desk Analyst

  • ★ Entry Level
Location

Asia Japan Fukuoka Fukuoka

Salary

JPY - Japanese Yen JPY 3000K - JPY 4000K

Japanese Level Native Level
Job Description

We are hiring Help Desk Analysts! Entry level welcome!

The Level 1 Help Desk Technician will be responsible for leading incoming calls to resolve and answer technical assistance and questions about common business applications. A consistent mindset of customer care, adherence to quality standards, and reporting are key qualifications for this position. You will also have the ability to adapt quickly to changing priorities and workflows. All Help Desk Technicians must evolve with the business needs of the Help Desk department.

...

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Recruiter (Company is not publicly visible)

テクニカルサポート - グローバルに展開する情報サービスのリーダー

NEW
  • ★ ★ Staff Level
Recruiter Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Location

Asia Japan Tokyo

Salary

JPY - Japanese Yen JPY 7000K - JPY 13000K

Japanese Level Fluent(JLPT Level 1 or N1)
Job Description

クライアントと技術チームを繋ぎ、技術サポートと問題解決を行う役割です。


Description

* クライアントと技術チーム間の橋渡しを行い、問題解決を支援。
* チケットシステム、メール、電話を通じてサポートを提供。
* 解決策のテストとクライアントへのリリースを支援。
* 日本国内のクライアントと英語を用いた国際的なコミュニケーションを管理。
* 高品質なクライアント対応を維持するためのサポ ...

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Recruiter (Company is not publicly visible)

カスタマーサクセスマネージャー - AIプラットフォームを提供するグローバル企業

  • ★ ★ Staff Level
Recruiter Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Location

Asia Japan Tokyo

Salary

JPY - Japanese Yen JPY 8000K - JPY 12000K

Japanese Level Fluent(JLPT Level 1 or N1)
Job Description

APAC地域の顧客アカウントを戦略的に管理し、顧客満足度向上と収益成長を推進。


Description

* APAC地域の顧客アカウントを戦略的に管理し、収益の持続的な成長を促進。
* 顧客サポートサービスを提供し、顧客満足度を高める。
* 顧客のプラットフォーム利用状況を監視し、問題解決を迅速に行う。
* プラットフォームのアップグレードやパッチ対応のための窓口を担当。
* サポートチームの成功を推進し ...

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Recruiter (Company is not publicly visible)

[Japanese-English bilingual technical support] Visa support / Pre-employment Japanese training / Experience in hiring foreign nationals

  • ★ ★ Staff Level
Recruiter ISF NET, Inc.
Location

Asia Japan Tokyo / Asia Japan Osaka / Asia Japan Aichi

Salary

JPY - Japanese Yen JPY 4000K - JPY 4500K

Japanese Level Business Level(JLPT Level 2 or N2)
Job Description

★★All foreign engineers coming from overseas★★
・All job offers from interviews are completed online.
・We also provide visa acquisition support.
・Flight fees to Japan will be paid (upper limit applies).
・100,000 yen for moving expenses will be given to you when you come to Japan.

[Recruitment background]
While the demand for engineers who support IT infrastructure is increasing, the shortage of human resources in the IT industry is a serious issue. Since its founding in 2000, ISFnet has been working on "full-time employee recruitme ...

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Employer HCL JAPAN LTD./株式会社エイチシーエル・ジャパン

Field testing Engineer (Telcom)

  • ★ ★ Staff Level
Location

Asia Japan Tokyo Others

Salary

JPY - Japanese Yen JPY 4500K - JPY 8000K

Japanese Level Daily Conversation Level
Job Description

- Responsible for the execution of predefined test procedures in Telecom Service providers live networks environments.
- Performing system stability and functionality, automatic and stress testing on various devices like smartphones and smart watches.
- Utilize diagnostic tools to capture log files
- Reproduce/troubleshoot field issues.
- Must be able to follow complex test procedures in various formats.
- Document test results with accuracy and quality, to be ready for submission. ...

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Employer EIRE Systems K.K.

IT Support Engineer - Financial Services Industry

  • ★ ★ Staff Level
Location

Asia Japan Tokyo Minato

Salary

Depends on experience

Japanese Level Business Level(JLPT Level 2 or N2)
Job Description

Fantastic entry-point opportunity into the Financial Services industry, for a junior to mid-level IT Helpdesk / Desktop Support Engineer (i.e. 1-3 years relevant experience).

Your bilingual (Japanese & English) talents, friendly and customer-centric attitude, aptitude for learning new technology and hunger to develop your skills and advance your career will be key to success.

In this customer-facing role, you'll work with an international team, to deliver and support desktop and office-based technology solutions for all groups across the company (a ...

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Employer EIRE Systems K.K.

【英語使用】 ITサポート | デスクトップサポートエンジニア＜電話・WEB面接＞

  • ★ ★ Staff Level
Location

Asia Japan Tokyo

Salary

JPY - Japanese Yen Under JPY 6500K

Japanese Level Business Level(JLPT Level 2 or N2)
Job Description

エイラシステムのテクニカルサポートでは、企業を対象にITサービスを提供しております。顧客は大手外資系グローバル企業が中心です。

各クライアント企業においてグローバル規模で展開されているIT環境。
その日本ローカルサポート（L2）としてITサポートのスキルや経験、語学力を活かせるポジションが多数あります。
現在、弊社チームの一員としてご活躍いただける方を通年募集しております。

主なサ ...

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Staffing Agency (Company is not publicly visible)

System technical support

  • ★ ★ Staff Level
Recruiter Sogo Career Option Co., Ltd.
Location

Asia Japan Tokyo Chuo

Salary

Depends on experience

Japanese Level Fluent(JLPT Level 1 or N1)
Job Description

[System technical support]
Regarding the operation of the cash register system, restaurants, beauty salons, etc.
Respond to inquiries from customers.
(for example…)
"I want to edit the store menu" "I want to check the reservation information"
We will tell you how to use it in response to inquiries such as: ...

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Recruiter (Company is not publicly visible)

テクニカルアカウントマネージャー - RPAとAIを活用した業務効率化ソリューションを提供

  • ★ ★ Staff Level
Recruiter Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Location

Asia Japan Tokyo

Salary

JPY - Japanese Yen JPY 8000K - JPY 14000K

Japanese Level Fluent(JLPT Level 1 or N1)
Job Description

顧客の技術的成功を支援し、成長を続けるプラットフォームの活用を最大化するポジション


Description

* 顧客の自動化戦略を支援：技術的なアドバイザリーを提供し、業務効率化を推進。
* プラットフォームの導入・運用支援：インフラ設計、インストール、アップグレードをサポート。
* 技術的ベストプラクティスの提供：最適な活用方法を提案し、技術成熟度を向上。
* コードレビューや設計監査の実施 ...

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Recruiter (Company is not publicly visible)

[English] Bilingual infrastructure engineer | Tokyo, Osaka, Nagoya

  • ★ ★ Staff Level
Recruiter With World Corp.
Location

Asia Japan Tokyo / Asia Japan Osaka / Asia Japan Aichi

Salary

JPY - Japanese Yen JPY 3000K - JPY 5000K

Japanese Level Fluent(JLPT Level 1 or N1)
Job Description

You will be in charge of customer support for bilingual projects.
We are looking for a wide range of people, from experienced IT people who want to work in IT using English to people with bilingual IT work experience.

■Job summary:
Projects will be decided based on your experience and time of joining the company. You will be involved in operational projects using Japanese and English.
Most of the projects are user support-related operational projects, and many of them involve hands-on support of actual devices.

■Project examples:
・Bilingu ...

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Recruiter (Company is not publicly visible)

カスタマーサポートエンジニア - ソフトウェアソリューションのグローバル企業

  • ★ ★ Staff Level
Recruiter Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Location

Asia Japan Tokyo

Salary

JPY - Japanese Yen JPY 5000K - JPY 8000K

Japanese Level Fluent(JLPT Level 1 or N1)
Job Description

顧客対応を中心にソフトウェアの技術サポートを行い、問題解決を通じて顧客満足度向上に貢献する重要なポジション。


Description

* アプリケーションの技術サポート：顧客からの問い合わせ対応と問題の特定・解決を担当。
* ソフトウェアの不具合分析と報告：開発チームと連携し、技術的な課題をフィードバック。
* トラブルシューティングと根本原因分析：問題の本質を特定し、解決策を提案。
* 技術 ...

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Recruiter (Company is not publicly visible)

[Desktop Support Engineer] Bilingual in English and Japanese

  • ★ ★ Staff Level
Recruiter TopTech Informatics K.K / トップテック インフォマーティックス株式会社
Location

Asia Japan Tokyo

Salary

JPY - Japanese Yen JPY 5000K - JPY 7000K

Japanese Level Business Level(JLPT Level 2 or N2)
Job Description

【Job Description】

• Setting up PCs, login IDs, security request management support

• Providing first point of contact for support of requests coming into the service desk via phone, web portal, email and chat to ensure courteous, timely and effective resolution of end user issues

• Support for IT infrastructure related projects/activities, business continuity support in coordination with infrastructure support group companies

• Prioritize incidents and service requests according to defined processes and meet defined SLAs

• Es ...

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Recruiter (Company is not publicly visible)

[Japanese] After-sales service work @Tokyo 23 wards

  • ★ ★ Staff Level
Recruiter Fellowship co.,ltd.
Location

Asia Japan Tokyo

Salary

JPY - Japanese Yen JPY 3000K - JPY 3500K

Japanese Level Business Level(JLPT Level 2 or N2)
Chinese Level Native Level
Job Description

A foreign IT/communications company is hiring for a quality control engineer position!

Job Description
-Analyzing and improving quality issues that occur during after-sales service
-Responding to inquiries from clients
-Troubleshooting, investigating causes, and formulating countermeasures
-Working with related departments to promote and propose quality improvements and problem solving
-Other associated tasks
...

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