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Activated 2025-04-30
[English] Bilingual IT Support/Global Company/Chiyoda Ward
| This posting is managed by: | Fellowship co.,ltd. |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 IT (Other) - Customer Support Engineer |
| Industry | IT - Other |
| Location |
Asia
Japan
Tokyo
Chiyoda
|
| Job Description |
◆ Work overview: Japanese-English bilingual IT on-site support ・Approximately 40 users, mainly face-to-face IT support on one floor ・Different from a normal IT help desk, there are no separate service lines such as L1 and L2, and in principle one person will provide on-site IT problem-solving support. Below are examples of content. ・Lifecycle management of user devices (PCs, iPhones, etc.) and office IT equipment ・Management of staff onboarding and offboarding (joining and leaving the company) ・Collaboration with major vendors (software, hardware, building management) ・Collaboration with the digital workplace of the global headquarters and APAC region ・Close collaboration with the digital workplace of each group company under the holding company (exchanging best practices, supporting the implementation of group standards, etc.) ・Management of ad-hoc projects (OS migration, introduction of new tools and solutions, etc.) ・Support for special events and meetings |
| Company Info |
Smoking is prohibited indoors (smoking rooms available) ☆*★*☆Introducing our company's features and unique support☆*★*☆ [What is a fellowship?] We receive inquiries from nearly 1,000 foreign nationals every month, and after a strict screening process, about 40 people find work through our company every month. [About support for obtaining a visa] Our specialized administrative scriveners will also assist you with visa-related consultations, such as for highly skilled professionals (highly skilled human resources visas), free of charge! Our staff have also visited Japan before, so you can consult with us honestly! [Full lifestyle support!] The foundation of your life is important when working. Securing a place to live, purchasing daily necessities, various procedures, Japan's unique rules of life... We will also provide paid support in your daily life so that you can work with peace of mind! ☆*★*☆*★*☆*★*☆*★*☆ |
| Working Hours |
9:00-18:00 *Varies, with 1 hour break Work days: Monday, Tuesday, Wednesday, Thursday, Friday |
| Job Requirements |
・Experience in IT support at a foreign company (global environment) (essential) ・Someone who can handle everything from problems to solutions, not just partial IT support such as Level 1 (first-line support) and Level 2 (second-line support). Someone who can tackle new problems every day rather than routine work ・Service-oriented, good interpersonal skills, cooperative and team player ・Business level English (reading, writing, speaking), Japanese conversation is OK * Nationality does not matter (Preference is given to those who can speak English over Japanese.) ・Able to work flexible hours as needed (Since the head office is in Europe, not every day, but there are evening and night hours) IT experience skills handled ・Windows 11, iOS ・Microsoft Teams online, Exchange, SharePoint, Active Directory, print server, Workspace ONE, Apple Business Manager, ZOOM, etc. |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Daily Conversation Level |
| Salary | JPY - Japanese Yen JPY 3500K - JPY 4500K |
| Other Salary Description |
Social Insurance |
| Holidays | Five-Day Workweek |
| Job Contract Period |
Outsourcing |
| Nearest Station | Chiyoda Ward |
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