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Activated 2025-04-23
[Desktop Support Engineer] Bilingual in English and Japanese
| This posting is managed by: | TopTech Informatics K.K / トップテック インフォマーティックス株式会社 |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 IT (Other) - Customer Support Engineer IT (Other) - In-house System Operator |
| Industry | Investments |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
【Job Description】 • Setting up PCs, login IDs, security request management support • Providing first point of contact for support of requests coming into the service desk via phone, web portal, email and chat to ensure courteous, timely and effective resolution of end user issues • Support for IT infrastructure related projects/activities, business continuity support in coordination with infrastructure support group companies • Prioritize incidents and service requests according to defined processes and meet defined SLAs • Escalate incidents to appropriate technicians with accurate documentation as required • Record, track and document the service desk incident resolution process including all successful and unsuccessful decisions and actions taken through to final resolution • Work with vendors to deploy pre-packaged software as required and assist with software release and deployment following change management best practices • Use remote tools and diagnostic utilities to assist with troubleshooting • Proactively research solutions through internal and external knowledge bases as required • Identify and learn about appropriate software and hardware used and supported by customer organization • Remote If the tools are not adequate, perform hands-on fixes at the desktop level, such as hardware repairs, peripheral delivery, or other fixes as determined • Test fixes to ensure incidents are properly resolved • Create help sheets and FAQ lists for end users (self-service) • Identify recurring inquiries and find creative solutions to eliminate them • Create and maintain an inventory of all laptops, desktops, monitors, keyboards, hard drives, network cards, and other components and equipment, as needed |
| Company Info | We began our asset management business in Japan in 1988. Since then, we have offered a wide range of investment strategies across multiple asset classes, including fixed income, equities, real estate and alternatives, managed by PGIM's investment division. PGIM Japan Co., Ltd. manages over 21,754 billion yen in assets for Japanese institutional investors. |
| Working Hours | 9:00-18:00 |
| Job Requirements |
• Excellent educational background: Bachelor's degree level or equivalent • Business level skills in both reading, writing and speaking Japanese and English. Excellent written and spoken communication skills in Japanese and English • Advanced computer hardware, networking knowledge including telecommunications and AV. • Experience with desktop, laptop and server operating systems (Windows, Linux). • Extensive application support experience in Azure including MS-Office products and AWS services. • IT procurement support and mobile device support • Excellent interpersonal skills with emphasis on rapport building, listening and questioning skills. Logical problem solving skills • Incident management tools such as JIRA, Service Now, etc. • Documentation (procedures and manuals) |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Business Level(JLPT Level 2 or N2) |
| Salary | JPY - Japanese Yen JPY 5000K - JPY 7000K |
| Job Contract Period |
Full-time employment |
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TopTech Informatics K.K / トップテック インフォマーティックス株式会社
