• Support customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
• Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as ...
Understand customer enquiries and respond via applicable channels: email, chat, and call backs
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
Manage customer escalations and ensure that these are answered, tracked, and escalated as required
Perform all procedures accurately, including following project documented call flows, work processes, data entry requirements, and complaint management processes
Ensure all SLAs are met accordingly
Demonstrate a strong customer service orientation and ...
Responsibilities
Hit quarterly Key Performance Metrics, and hit a target level of activity daily and weekly
Manage a portfolio of assigned accounts to identify high potential prospects, both new business and upsell
Execute outbound prospecting to source, contact, and engage prospective customers
Educate customers on what we have to offer
Execute daily outbound phone calls and emails (mostly cold calling), contact C-level decision makers, build quick rapport and assess needs.
Understand prospects' pain points, gather technical requirements, correlat ...
• Contacting new and existing customers via telephone and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal
• Manage a portfolio of SMB clients with responsibility for growing revenue
• Acquiring new advertisers within the small and medium business (SMB) space
• Provide pre and post-sales support for all products
• Provide product and tool support to improve clients’ experience and drive higher product adoption and spend
• Become an expert on all c ...
B2B Sales: You have a great personality and are skilled in Outbound Sales & eloquent in English/Native Language to establish consultative relationship with Advertisers, so that they are receptive to your recommendations.
DUTIES AND RESPONSIBILITIES:
- As a technical supporter, you will contact customers via phone, chat and email after making an appointment.
- You support customers with the integration of their website, their store or their account and provide assistance in solving technical challenges.
- Identify content and performance potentials ...
Provide an experience that satisfies customers.
Meet and exceed KPIs (Key Performance Indicators) required by clients.
Understand company policies and maintain confidentiality.
Provide feedback on problems and areas for improvement to management.
Participate in training to improve job performance.
We are looking for people who:
Those who can work in shifts (night shift allowance will be provided).
Call experience (preferable, but not required)
Those who have high language ability, writing ability, and comprehension ...
• Answer incoming calls including email and chat in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep the customer’s privacy and protect customer information
• Meet personal/team qualitative and quantitative targets
• Handle simple to difficult inquiries in a given span of time
• Manage different types of callers in a given span of time
• Achieve the given ...
• Answer incoming calls including email and chat in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep the customer’s privacy and protect customer information
• Meet personal/team qualitative and quantitative targets
• Handle simple to difficult inquiries in a given span of time
• Manage different types of callers in a given span of time
• Achieve the given metrics ...
• Reviewing Online Videos/Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material
• Reviewing/updating contents on a popular social media platform
• Audit of content received and sharing for Social Media Upload Generic
• Proficiency in Native Language (Read/Speak)
• Good command over verbal & written English language ...
Responsibilities :
-Provide timely support to customers through available communication channels: email, chat, inbound & outbound calls.
-Handle customer’s concerns related to fintech, banking and finance in a positive and professional manner.
-Identify and escalate priority issues through proper channels when necessary.
-Works with other team members in identifying better ways in providing better customer support.
-Participate in additional training courses as required. § Maintains and improves quality of service by giving recommendations.
-Kee ...
• Reviewing Online Videos/Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material
• Reviewing/updating contents on a popular social media platform
• Audit of content received and sharing for Social Media Upload Generic
• Proficiency in Native Language (Read/Speak)
• Good command over verbal & written English language
• Prior work experience in a LPO/Regulatory work , Social Media platforms is a plus
• Awareness of current affairs and events in the respec ...
So what does a Teammate really do?
Think of yourself as the backbone of the company, not just anyone is qualified for this role! Imagine
yourself going to work with one thing on your mind: to provide the best customer experience to your
clients. As you tackle your new tasks for the day, you know that it comes down to being able to provide
world-class service to your clients in an accurate, efficient and respectful manner on every call as
measured by different performance metrics
As a Teammate, you will receive inbound and/or place outbound calls.
...
Position Summary:
The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat.
Duties and Responsibities:
Answer incoming calls including email and chat in a timely manner
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage custom ...
B2B Sales: You have a great personality and are skilled in Outbound Sales & eloquent in English/Native Language to establish consultative relationship with Advertisers, so that they are receptive to your recommendations.
DUTIES AND RESPONSIBILITIES:
• Contacting new and existing customers via telephone and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal
• Manage a portfolio of SMB clients with responsibility for growing revenue
• Acquiring new advertisers ...
Responsibilities:
- Business Analyst roles with Japanese speaking capability.
- Implementation of offshore development project from Japan
- Liaise with Japan BU or client on project schedule plan, project SOW, technical documents.
- Briefing technical documents to project members based on Japanese design document
- User requirement, technical specification and test documents preparation.
- Project management on Program and Functional Testing, System Testing and deployment of product within scheduled timeframe.
- Assure Fujitsu QMS standard is appl ...
The responsibility of Digital Marketing Teams are to use project tools and methods to streamline marketing workflows, processes, and systems in an organization. Knowing how to coordinate cross-functional teams and work with external teams
1. Marketing which comprises of paid ads, search engine optimization, a website, and any other place your B2B company is active online.
2. A Data-Driven mentality, with a focus on how to use insights to influence planning, execution and B2B sales
3. Ability to work cross-functionality with a variety of creative mi ...
• Provide accurate and timely responses for inquiries coming through email and live chat support channels.
• Filter content from the client's website.
• Perform data and research functions.
• Provide support through known basic troubleshooting techniques.
• Manage and resolve customer complaints.
• Identify and escalate priority issues.
• Route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures.
• Always strive for Good Customer Sati ...
roles and responsibilities
review online videos//content/complaints/legal notices received from end customers regarding erroneous decisions made in relation to copyrighted works/materials;
• Review/update content on popular social media platforms
Auditing Content Received and Shared for Social Media Uploads General
Native language proficiency (reading and writing)
Good proficiency in spoken and written English
Practical experience in LPO/regulatory operations and social media platforms is a plus
• Awareness of current issues and events in each ...
Provide primarily customer service based phone support to Healthcare Client customers.
-Activate and engage with client/customer whilst providing accurate information of customer’s
issue at hand.
-Accurately record and update customers’ cases into Healthcare Client’s CRM and
trackers following appropriate processes.
- Provide accurate and understandable information to all customers and support partners.
- Ensure customer issues and/or complaints are either addressed or escalated to the appropriate
level, whilst ensuring follow through in all ...
SUMMARY:
The Client Service Associate is to help support the project's advertisers worldwide through chat, email, and callbacks.
DUTIES AND RESPONSIBILITIES:
Understand customer enquiries and respond via applicable channels: email, chat, and call backs
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
Manage customer escalations and ensure that these are answered, tracked, and escalated as required
Perform all procedures accurately, including following project's documented call flows, wo ...