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Daijob.com is Japan's definitive job site for multilingual professionals.
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Updated 2024-03-07
Activated 2024-03-06
Activated 2024-03-06
Chat Assistance - Social Media
- Recruiter
- Entry Level
- More Than 5 Positions Open
- Five Days Workweek
- Online Interview
- Language Skills
- Recent Graduates Welcome
- New Graduates Welcome
- Publicly Listed Company
- Global Company
- Experience Welcome
- Visa Support Available
| This posting is managed by: | Career International FOS Sdn Bhd |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
Other Job Type - New Graduate & Entry Level
Sales/AE - Customer Success/Client Success |
| Location |
Asia
Malaysia
Kuala Lumpur
|
| Job Description |
Understand customer enquiries and respond via applicable channels: email, chat, and call backs Understand customer enquiries and ensure they are answered or routed through the appropriate support channel Manage customer escalations and ensure that these are answered, tracked, and escalated as required Perform all procedures accurately, including following project documented call flows, work processes, data entry requirements, and complaint management processes Ensure all SLAs are met accordingly Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied Provide a high level of professionalism and competent customer service Able to communicate effectively with customers in a friendly and polite manner following the project processes Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language - Japanese |
| Company Info |
BPO Industry |
| Working Hours |
24/7 Rotational Shift There are shift hours |
| Job Requirements |
Bachelors Diploma |
| English Level | Daily Conversation Level (TOEIC 475-730) |
| Japanese Level | Native Level |
| Salary |
MYR - Malaysian Ringgit MYR 98K - MYR 118K
（Monthly Salary Range: MYR - Malaysian Ringgit MYR 8167 - MYR 9833 *Divided into12month ） |
| Holidays | Five-Day Workweek |
| Job Contract Period |
Hiring full time position |
| Nearest Station |
Central location Near to public transportations, malls, restaurants |
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