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Updated 2025-05-07
Activated 2025-05-07

Service Desk Agent (Appication Support Analyst) | Fresh Grads & JLPT N1 or N2

NEW
This posting is managed by: Career International FOS Sdn Bhd
Company Name Company is not publicly visible
Job Type Other Job Type - New Graduate & Entry Level
IT (Other) - IT Help Desk
Industry IT Consulting
Location Asia Malaysia Kuala Lumpur

Job Description Key Responsibilities:
• Request Fulfillment: Receive and respond to inquiries and requests from the centralized service desk via email and the incident management tool, providing timely and effective resolution within established service level agreements (SLAs).
• Troubleshooting: Diagnose and resolve technical issues related to the ADP system and sales data processing, following established standard operating procedures (SOPs) and manuals.
• System Maintenance: Perform ad-hoc procedures for system maintenance, including data cleanup, report generation, and other tasks as needed to maintain optimal system performance.
• Reporting: Generate regular reports on system performance, data quality and other relevant metrics for stakeholders.
• Communication: Communicate effectively with internal teams and external stakeholders, particularly Japanese-speaking counterparts, providing clear and concise updates on issue resolution and system status.
• Collaboration: Work collaboratively with other regional members to resolve complex issues and improve overall system performance and data quality.

Screening Process:
1. Phone screening
2. Submit application to client
3. If shortlisted will have 1st interview with client - virtual interview
4. Passed 1st interview will have 2nd interview (final) - virtual interview
5. Passed both interview will receive offer email before get the official offer letter.
Company Info IT Company is a global leader in digital services that transform organizations and the world around us. We aim to make the world more sustainable by building trust in society through innovation.
Working Hours 24/7 - Rotational shift
(9 hour per day include lunch time)
Job
Requirements		 Skills & Qualifications:
• Bachelor holder and above with relevant background
• Demonstrated ability to carefully follow detailed instructions and operational manuals.
• Experience with incident management tools for example Service Now.
• Excellent problem-solving and analytical skills with meticulous attention to detail.
• Excellent written and verbal communication skills in Japanese. (N1 or N2)
• Ability to work independently and as part of a team.
• Ability to work effectively under pressure and manage multiple priorities.
• Ability to work a rotating shift schedule, including weekends or public holidays.
• Work exclusively on-site in a designated project room in HQ.
• Training will be provided for successful candidates.
English Level Fluent (TOEIC 865-)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary MYR - Malaysian Ringgit MYR 78K - MYR 118K   
Other Salary
Description		 - Language allowance
- Shift allowance
- Annual leave
- Medical benefits
- Training provided
- etc.
Holidays Congratulatory or Condolence Leave
Sick Leave
2 days off per week
Nearest Station - Nearest with public transport
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