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2024.5.24 [Fri.]

Akihabara UDX 2F AKIBA_SQUARE

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Updated 2024-03-06
Activated 2024-03-06

Customer Service (Airlines)

Recruiter
Staff Level
More Than 5 Positions Open
Online Interview
Career Options Available
International Team
Company Language is English
English Language Skills
Urgent Hiring
Global Company
Experience Welcome
Visa Support Available

This posting is managed by:	Career International FOS Sdn Bhd
Company Name	Company is not publicly visible
Job Type	Customer Service - Customer Support Hospitality Business Specialists - Flight Attentdant/Airline Industry Related Other Job Type - Other Job Type
Industry	Telecommunications/Information Services
Location	Asia Malaysia Kuala Lumpur
Job Description	Position Summary: The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Job Description: • Responsibilities are conducted via phone, email and chat. • Answer incoming calls including email and chat in a timely manner • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives • Build sustainable relationships and engage customers by taking the extra mile • Keep the customer’s privacy and protect customer information • Meet personal/team qualitative and quantitative targets • Handle simple to difficult inquiries in a given span of time • Manage different types of callers in a given span of time • Achieve the given metrics in accordance to the center’s commitment to client • Manage and resolve customer complaints • Identify and escalate issues to supervisors • Provide accurate information and excellent customer service • Research required information using available resources • Research, identify, and resolve customer complaints using applicable resources • Process request according to customer’s preference on time • Route calls to appropriate resources • Document all call information according to standard operating procedures • Recognize, document, and alert the management team of trends in customer calls • Follow up customer calls where necessary • Complete call logs and reports • Other duties as assigned
Company Info	BPO Company. This Company is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients.
Working Hours	Work hour: 24/7 (Rotational shift) - 8 hour per shift
Job Requirements	- Education: Diploma and above - Customer service Airlines experience is required - Have experience working at Agoda and Booking.com - Salary can negotiable
English Level	Business Conversation Level (TOEIC 735-860)
Japanese Level	Native Level
Salary	MYR - Malaysian Ringgit MYR 98K - MYR 138K
Other Salary Description	- Employment Pass provided (Visa) - Medical benefit - Annual leave - Training provided - Allowance - others
Holidays	- 2 days off per week
Nearest Station	- Near with public transport (i.e. MRT, LRT, KTM, Monorail, Bus) - Easy to find food - Near with shopping complex

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