Customer Service ・ Jobs in Japan search results

As the Manager of the Customer Support Department, you will be responsible for supervising and operating the following operations.

・Management of inquiry desk
・Account opening examination
・Continuous customer management
・Deposit and withdrawal of legal currency and crypto assets
・Management of subcontractors
・Various KPI management
・Investigating laws and regulations, responding to inquiries and requests from authorities, industry groups, etc.
・Response to official inspections ...

■ Skill Requirements
Operational manager of PC device operation and IT in general. (Leadership Experience)
- Understanding and experience of end-to-end services in various application processes and
PC steady operation management processes.
- Personnel management and lead of delivery members.
- Maintenance of operational quality (SLA/KPI management) and regular improvement activities.
- Vendor management
- Cost/Income and Expenditure Management
Experience in any of the following skills and qualifications are a plus.
・iPhone/Smartphone
・M36 ...

We are looking for an experienced and motivated operations manager to join our travel company and oversee the day-to-day operations of our business. You will be responsible for ensuring that our travel services and products are delivered to our customers in a timely, efficient, and high-quality manner.

As an operations manager, you will:
1. Manage and supervise a team of travel agents, drivers, guides, and other staff, and provide them with training, coaching, and feedback
2. Plan and coordinate travel itineraries, bookings, reservations, and transp ...

As a customer service specialist, you will:
• Communicate with customers via phone, email, chat, or social media
• Identify customer needs and offer solutions or recommendations
• Escalate complex or urgent cases to the appropriate team or manager
• Document customer interactions and feedback in our CRM system
• Follow up with customers to ensure their issues are resolved
• Maintain a high level of professionalism and empathy
• Stay updated on our products, services, and policies
To be a successful customer service specialist, you w ...

[Business overview]
We are recruiting for the position of overseas VTuber talent manager. This is a VTuber agency that will witness the first stage performances of talents with attractive personalities and talents.
Currently, there are 15 unique talents, and 8 second-generation talents made their debut in September, and in two weeks, the number of subscribers has exceeded 25,000, and all of them have received support from many fans. Masu.
We will entrust you with an important position in order to seriously deal with, develop, and market our affiliated ...

As the After-Sales Specialist you will be supporting the Team's Manager with the establishment of a new After-Sales department, as well as be able to contribute individually by supporting customers post-purchase inquiries.


Description

As the After-Sales Specialist you will be supporting the Team's Manager with the establishment of a new After-Sales department, as well as be able to contribute individually by supporting customers post-purchase inquiries.

The main responsibilities involve:

* Engage in customer support after-sales activities ...

The Customer Service Coordinator is responsible for overseeing all aspects of repair-related maintenance and for being the primary point of contact for all customer inquiries via phone, email, and after-sales support.


Description

The Customer Service Coordinator is responsible for overseeing all aspects of repair-related maintenance and for being the primary point of contact for all customer inquiries via phone, email, and after-sales support.

* Assisting customers through phone and emails regarding product requests, concerns, store hours, br ...

As Client Management Team Lead you will be engaged in leading the team to conduct outbound communication with customers by chat/phone/email, find potential customers, promote customer conversion rates, cooperating with the development of special project activities and directly provide support to customers.


Description

As Client Management Team Lead you will be engaged in leading the team to conduct outbound communication with customers by chat/phone/email, find potential customers, promote customer conversion rates, cooperating with the developme ...

As the Repair Service Center Staff, you will be handling the operations of the BPO call center (B2C) that is in charge of taking customers inquiries related to the warranty of the purchased products.


Description

As the Repair Service Center Staff, you will be handling the operations of the BPO call center (B2C) that is in charge of taking customers inquiries related to the warranty of the purchased products. The main responsibilities involve:



- Communicating with the BPO manager about ways to improve the center operations including handl ...

What is your mission?

You will help provide excellent service to our partner brands by:

∎ Manage and utilize metrics to drive positive change in areas such as service level agreements, productivity, customer satisfaction, quality, NPS, and contact rates.
 Collaborate with direct reports to learn from real-world situations and set and improve goals based on metrics.
 Manage your team's contribution to the customer experience budget and monitor costs and losses incurred.
 Work with leads to create strong connections with the entire team ...

Position: Customer Service Associate (helping Japanese Shoppers)
Client: Confidential (Famous online retailer)
Work style: Fulltime WFH
Work Schedule: 5 times a week + 2 days off, 9 hours days + lunch time, shift based 8:00am to 10:00pm operating working hours Say, 8am to 5pm or 1pm to 10pm.
Shift: Pre-planned rotational shift on a weekly basis, including weekends and national holidays, Okay with rotational based shift (Day/Mid) – This is nonnegotiable.
Training: Equipment and training provided
Benefits: Leave, Insurance, and pension,
Languag ...

We are seeking a highly skilled and motivated Operations Manager to lead operational excellence for our Corporate Travel Company. The successful candidate will be responsible for overseeing travel service delivery operations for corporate clients, providing strong leadership to the team, and ensuring operational efficiency.


Description

* Lead operational excellence, ensuring travel service delivery operations for corporate clients.
* Act as the subject matter expert (SME) in specific functions within core responsibilities, such as driving techn ...

We are seeking an experienced and dynamic Service Delivery Manager to lead our Customer Service (CS) operations in Japan. As part of the APAC Service Team, you will oversee a team of approximately 100 in-house employees based in Tokyo, Japan. This critical role is responsible for ensuring the highest level of service delivery to our Japanese-speaking customers across all Lines of Business within the company.


Description

* Lead and manage the day-to-day operations of the Japan CS center.
* Develop and execute strategies to enhance customer satis ...

The Trainer Specialist for Customer Service at our gaming company is tasked with developing and implementing comprehensive training programs for our customer support teams, covering onboarding, product support, and game updates. This role involves assessing KPIs, identifying training needs, and creating engaging materials to enhance the team's performance and ensure top-tier customer satisfaction.


Description

* Conducting comprehensive training programs for all customer service teams, covering onboarding, product support, game updates, and custom ...

As a Customer Service Representative, you will be the voice of our brand, responsible for delivering exceptional service to our valued customers.


Description

* Promptly and effectively responding to customer inquiries and requests through various communication channels such as telephone, email, chat, and social media.
* Providing personalized solutions and assistance to meet customer needs, ensuring a positive and seamless experience.
* Managing customer complaints and concerns with empathy and professionalism, striving to find satisfactory r ...

Are you passionate about turning unhappy customers into raving fans? Do you thrive in environments where you can lead and guide teams towards delivering exceptional support? We're looking for a dynamic Escalation Manager Stand Alone to join our team and champion customer satisfaction like never before.


Description

Responsibilities:

* Take charge of top-tier support for members expressing dissatisfaction or providing detractor scores in our NPS survey.
* Oversee the management of complaints by providing guidance to Customer Support teams, Te ...

Are you passionate about turning unhappy customers into raving fans? Do you thrive in environments where you can lead and guide teams towards delivering exceptional support? We're looking for a dynamic Escalation Manager Stand Alone to join our team and champion customer satisfaction like never before.


Description

Responsibilities:

* Take charge of top-tier support for members expressing dissatisfaction or providing detractor scores in our NPS survey.
* Oversee the management of complaints by providing guidance to Customer Support teams, Te ...

The Catering & Event Manager is a pivotal role within our esteemed global technology company, responsible for crafting and executing strategies, managing finances, and fostering a culture of excellence in our in-house Catering Operation. This role demands a keen focus on exceptional service delivery, business strategy formulation, sales forecasting, budgeting, and overall operational oversight.


Description

Responsibilities:

* Develop and implement strategies to enhance service quality and customer experience.
* Formulate business strategies ...

As the After-Sales Specialist you will be supporting the Team's Manager with the establishment of a new After-Sales department, as well as be able to contribute individually by supporting customers post-purchase inquiries.


Description

As the After-Sales Specialist you will be supporting the Team's Manager with the establishment of a new After-Sales department, as well as be able to contribute individually by supporting customers post-purchase inquiries.

The main responsibilities involve:

* Engage in customer support after-sales activities ...

You will develop and customize the use of generative AI.
You will conduct detailed analysis of the business processes of group companies to identify opportunities to improve efficiency using AI, and provide support for improving business processes through automation, predictive analysis, and decision-making by implementing AI.
We will work with users to adjust and improve AI solutions and collect feedback from within the company to make improvements. ...