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Updated 2024-04-04
Activated 2024-04-04

Operations Manager for Travel Company 9M

  • Recruiter
  • Manager Level
This posting is managed by: Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Customer Service - Call Centre Manager/SV
Industry Tourism/Hotels, Lodging/Restaurant, Food Services
Location Asia Japan Tokyo

Job Description We are seeking a highly skilled and motivated Operations Manager to lead operational excellence for our Corporate Travel Company. The successful candidate will be responsible for overseeing travel service delivery operations for corporate clients, providing strong leadership to the team, and ensuring operational efficiency.


Description

* Lead operational excellence, ensuring travel service delivery operations for corporate clients.
* Act as the subject matter expert (SME) in specific functions within core responsibilities, such as driving technological solutions, project and technology implementation, account management support, productivity optimization, customer satisfaction, employee engagement, training, sales response/support, business continuity planning (BCP), revenue management, and supplier management.
* Coach team leaders for success, identifying trends for individual or team learning needs.
* Serve as the communication liaison to ensure all internal and external clients are well-informed of any requirements, changes, or updates to succeed in their roles.
* Ensure compliance with business work ethics, company policies, and guidelines, such as CSR, PCI, etc.
* Build team spirit and ensure upbeat morale in teams through effective communication.
* Analyze root causes of issues and concerns to improve service delivery.
* Identify gaps and formulate improvement plans.
* Drive quality and consistency from an operational perspective.


Profile

* Minimum 1 year of people management experience in contact centers, travel industry, hotel industry, or airline industry.
* Native-level proficiency in Japanese and fluent in English.
* Strong leadership skills with the ability to motivate and coach teams.
* Excellent communication and interpersonal skills.
* Analytical mindset with the ability to identify trends and implement improvement plans.
* Familiarity with travel industry operations and technologies.


Job Offer

Salary & Benefits:

* 9.5M JPY annual salary
* 24 days of paid holidays
* Work anywhere in the world for 30 days


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.
Company Info Corporate Travel Company - B2B
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 5000K - JPY 9500K   
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Operations Manager for Travel Company 9M

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